Aug 8, 2017, 12:23 pm
Last edit by: beachmouse
Another quarter, another Accelerate. Answers to some Frequently Asked Questions below:
For newcomers to IHG promotions, note that Holiday Inn Express and Holiday Inn (including Holiday Inn Resorts) are two different brand categories for these things. If your dashboard says 'stay at a Holiday Inn Express' as one of the tasks and you stay at a Holiday Inn, it will NOT credit for the Holiday Inn Express task. (and vice versa)
An award stay only counts toward a task that specifically requires an award stay and will not count toward other tasks and night requirements for the purposes of the promotion. (Award stays do count toward general elite qualification, but that's outside this promotion)
At IHG, points + cash stays are simply points stays where you bought some of the points at the time of the reservation. Once you finish the reservation, a points + cash stay shows as a points stay. Thus points + cash stays only count for tasks where they are specified, and not other tasks.
Doing a points + cash booking and then cancelling it does NOT trigger a 'buy points' task completion. A 'buy points' task is a points transaction that is processed through points.com
The 'pay with your IHG credit card' task has typically been very slow to post. If it does within about two weeks of completing a stay, that's relatively quick, and it will often be several weeks beyond that, depending on when your statement closing date is and how IHG's system sweep is timed.
Some offers require booking within the promotion period in addition to staying during the promotion period.
Registration & dashboard link:
https://www.ihg.com/content/us/en/offers/q3accelerate2017
For newcomers to IHG promotions, note that Holiday Inn Express and Holiday Inn (including Holiday Inn Resorts) are two different brand categories for these things. If your dashboard says 'stay at a Holiday Inn Express' as one of the tasks and you stay at a Holiday Inn, it will NOT credit for the Holiday Inn Express task. (and vice versa)
An award stay only counts toward a task that specifically requires an award stay and will not count toward other tasks and night requirements for the purposes of the promotion. (Award stays do count toward general elite qualification, but that's outside this promotion)
At IHG, points + cash stays are simply points stays where you bought some of the points at the time of the reservation. Once you finish the reservation, a points + cash stay shows as a points stay. Thus points + cash stays only count for tasks where they are specified, and not other tasks.
Doing a points + cash booking and then cancelling it does NOT trigger a 'buy points' task completion. A 'buy points' task is a points transaction that is processed through points.com
The 'pay with your IHG credit card' task has typically been very slow to post. If it does within about two weeks of completing a stay, that's relatively quick, and it will often be several weeks beyond that, depending on when your statement closing date is and how IHG's system sweep is timed.
Some offers require booking within the promotion period in addition to staying during the promotion period.
Registration & dashboard link:
https://www.ihg.com/content/us/en/offers/q3accelerate2017
IHG Accelerate Q3 2017 (1st September to 31st December)
Sep 30, 2017, 2:28 am
#241
Join Date: Jul 2004
Posts: 2,548
My task was stay 2 nights or more in NYC. I made a two (2) one-night booking back-to-back in one hotel, same room type. I combined the 2 reservations prior to arriving, still got 2 separate bills and both stays posted separately.
I got the Accelerate bonus points for these stays.
YMMV.
BTW so far, I am impressed how fast bonus points have been posting (for me). Huge difference from earlier Accelerate promo.
I got the Accelerate bonus points for these stays.
YMMV.
BTW so far, I am impressed how fast bonus points have been posting (for me). Huge difference from earlier Accelerate promo.
Oct 2, 2017, 3:29 am
#242
Join Date: Jan 2015
Location: North West UK
Programs: IHG Plat Visa IHG Plat Mastercard
Posts: 87
I had problems in Accelerate Q2 convincing IHG head office that I used the app in order to get the bonus points. They insisted I had used the website but gave me the additional points as a goodwill gesture. This however did not show up on the dashboard as a completed task.
I notice in Q3 they have removed "book with the app" as a task.
Out of curiousity, I clicked on the 'book now' button within the app on my phone and lo and behold it arrives at the www website! How odd is that? I can only surmise this is what I did in all good faith. One would not expect to book through the app and be directed to their desktop site. Very very odd. I am now suitably wary.
I notice in Q3 they have removed "book with the app" as a task.
Out of curiousity, I clicked on the 'book now' button within the app on my phone and lo and behold it arrives at the www website! How odd is that? I can only surmise this is what I did in all good faith. One would not expect to book through the app and be directed to their desktop site. Very very odd. I am now suitably wary.
Oct 2, 2017, 9:04 am
#244
Join Date: Jul 2016
Location: NJ (EWR) - USA
Programs: UA Silver - IHG Spire AMB - Hilton Gold - Choice Hotels Platinum - Hertz Gold FiveStar
Posts: 396
I seemed to notice my actual qualifying stays on my trip last week both posted within 2-days of checkout, where they use to be closer to a week. But as of this morning they have not been accounted for in the Accelerate promo.
Oct 2, 2017, 9:27 am
#245
Join Date: Jan 2013
Location: South West England
Programs: BA exec club, Flying Blue, VFC, IHG Rewards, EasyJet Plus
Posts: 233
I stayed at two different hotels last Saturday and Sunday (i.e. 23 and 24 sept). The Saturday one has posted for accelerate over this weekend, but not the Sunday. I suspect I will have to wait another week for that one!
Oct 2, 2017, 10:45 am
#247
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,321
I had problems in Accelerate Q2 convincing IHG head office that I used the app in order to get the bonus points. They insisted I had used the website but gave me the additional points as a goodwill gesture. This however did not show up on the dashboard as a completed task.
I notice in Q3 they have removed "book with the app" as a task.
Out of curiousity, I clicked on the 'book now' button within the app on my phone and lo and behold it arrives at the www website! How odd is that? I can only surmise this is what I did in all good faith. One would not expect to book through the app and be directed to their desktop site. Very very odd. I am now suitably wary.
I notice in Q3 they have removed "book with the app" as a task.
Out of curiousity, I clicked on the 'book now' button within the app on my phone and lo and behold it arrives at the www website! How odd is that? I can only surmise this is what I did in all good faith. One would not expect to book through the app and be directed to their desktop site. Very very odd. I am now suitably wary.
When I book with the app, I do not get redirected to a browser. You may be using an outdated version of the app, or booking a special rate.
Oct 2, 2017, 11:08 am
#248
Join Date: Jan 2007
Location: Somewhere in Europe
Posts: 3,362
Book with the app
If you have an iPhone or an iPad there should be no more problems proving whether or not you have booked using the app.
iOS 11 update allows you to record the screen usage. It will be very difficult for them to argue that you haven’t booked using the app as you will have evidence to prove you did.
iOS 11 update allows you to record the screen usage. It will be very difficult for them to argue that you haven’t booked using the app as you will have evidence to prove you did.
Oct 2, 2017, 12:53 pm
#249
Join Date: Mar 2007
Location: Cheshire
Programs: HH Diamond, IHG Diamond Am Elite, Best Western Gold, Marriott Bonvoy Gold, Radisson Rewards Gold
Posts: 1,713
If you have an iPhone or an iPad there should be no more problems proving whether or not you have booked using the app.
iOS 11 update allows you to record the screen usage. It will be very difficult for them to argue that you haven’t booked using the app as you will have evidence to prove you did.
iOS 11 update allows you to record the screen usage. It will be very difficult for them to argue that you haven’t booked using the app as you will have evidence to prove you did.
Oct 2, 2017, 12:59 pm
#250
Join Date: Jan 2007
Location: Somewhere in Europe
Posts: 3,362
if you’ve updated to iOS 11 go to
Settings
Control Centre
Customise controls
Add Screen Recording.
Then when you swipe up to show the control centre screen screen the recording button is there.
Once youve recorded it goes goes into your pictures where you can view/email/send via social media etc
Settings
Control Centre
Customise controls
Add Screen Recording.
Then when you swipe up to show the control centre screen screen the recording button is there.
Once youve recorded it goes goes into your pictures where you can view/email/send via social media etc
Oct 2, 2017, 1:08 pm
#251
Join Date: Mar 2007
Location: Cheshire
Programs: HH Diamond, IHG Diamond Am Elite, Best Western Gold, Marriott Bonvoy Gold, Radisson Rewards Gold
Posts: 1,713
if you’ve updated to iOS 11 go to
Settings
Control Centre
Customise controls
Add Screen Recording.
Then when you swipe up to show the control centre screen screen the recording button is there.
Once youve recorded it goes goes into your pictures where you can view/email/send via social media etc
Settings
Control Centre
Customise controls
Add Screen Recording.
Then when you swipe up to show the control centre screen screen the recording button is there.
Once youve recorded it goes goes into your pictures where you can view/email/send via social media etc
I heard IHG are recruiting staff for a new department they are setting up in anticipation of the complaints they will be receiving from you.
They’ve already had several ex Barclays employees apply, quoting extensive relevant experience!
Oct 4, 2017, 5:21 pm
#253
Join Date: Aug 2012
Location: VPS
Programs: IHG Diamond, Delta PM, Hilton Gold, Accor Gold, Marriott Silver
Posts: 7,269
Oct 5, 2017, 4:17 am
#254
Join Date: Apr 2007
Posts: 361
Oct 5, 2017, 4:51 am
#255
Join Date: Mar 2007
Location: Cheshire
Programs: HH Diamond, IHG Diamond Am Elite, Best Western Gold, Marriott Bonvoy Gold, Radisson Rewards Gold
Posts: 1,713