Aug 8, 2017, 12:23 pm
Last edit by: beachmouse
Another quarter, another Accelerate. Answers to some Frequently Asked Questions below:
For newcomers to IHG promotions, note that Holiday Inn Express and Holiday Inn (including Holiday Inn Resorts) are two different brand categories for these things. If your dashboard says 'stay at a Holiday Inn Express' as one of the tasks and you stay at a Holiday Inn, it will NOT credit for the Holiday Inn Express task. (and vice versa)
An award stay only counts toward a task that specifically requires an award stay and will not count toward other tasks and night requirements for the purposes of the promotion. (Award stays do count toward general elite qualification, but that's outside this promotion)
At IHG, points + cash stays are simply points stays where you bought some of the points at the time of the reservation. Once you finish the reservation, a points + cash stay shows as a points stay. Thus points + cash stays only count for tasks where they are specified, and not other tasks.
Doing a points + cash booking and then cancelling it does NOT trigger a 'buy points' task completion. A 'buy points' task is a points transaction that is processed through points.com
The 'pay with your IHG credit card' task has typically been very slow to post. If it does within about two weeks of completing a stay, that's relatively quick, and it will often be several weeks beyond that, depending on when your statement closing date is and how IHG's system sweep is timed.
Some offers require booking within the promotion period in addition to staying during the promotion period.
Registration & dashboard link:
https://www.ihg.com/content/us/en/offers/q3accelerate2017
For newcomers to IHG promotions, note that Holiday Inn Express and Holiday Inn (including Holiday Inn Resorts) are two different brand categories for these things. If your dashboard says 'stay at a Holiday Inn Express' as one of the tasks and you stay at a Holiday Inn, it will NOT credit for the Holiday Inn Express task. (and vice versa)
An award stay only counts toward a task that specifically requires an award stay and will not count toward other tasks and night requirements for the purposes of the promotion. (Award stays do count toward general elite qualification, but that's outside this promotion)
At IHG, points + cash stays are simply points stays where you bought some of the points at the time of the reservation. Once you finish the reservation, a points + cash stay shows as a points stay. Thus points + cash stays only count for tasks where they are specified, and not other tasks.
Doing a points + cash booking and then cancelling it does NOT trigger a 'buy points' task completion. A 'buy points' task is a points transaction that is processed through points.com
The 'pay with your IHG credit card' task has typically been very slow to post. If it does within about two weeks of completing a stay, that's relatively quick, and it will often be several weeks beyond that, depending on when your statement closing date is and how IHG's system sweep is timed.
Some offers require booking within the promotion period in addition to staying during the promotion period.
Registration & dashboard link:
https://www.ihg.com/content/us/en/offers/q3accelerate2017
IHG Accelerate Q3 2017 (1st September to 31st December)
Jan 24, 2018, 6:04 pm
#466
FlyerTalk Evangelist
Join Date: Mar 2000
Posts: 17,418
I'm having a similar problem: I charged my stays (from a month ago) to my IHG card and I need this task to post in order to claim my quarterly bonus. Sorry for not reading through the whole thread, but what is the easiest way to get this corrected? It sounds like I should make a telephone call: is there a special department, or do I just call IHG customer service? Any way to increase the odds of an easy resolution? Thanks!
Jan 25, 2018, 12:08 pm
#467
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
I'm having a similar problem: I charged my stays (from a month ago) to my IHG card and I need this task to post in order to claim my quarterly bonus. Sorry for not reading through the whole thread, but what is the easiest way to get this corrected? It sounds like I should make a telephone call: is there a special department, or do I just call IHG customer service? Any way to increase the odds of an easy resolution? Thanks!
The credit card spend task historically takes a long time, because they have to schedule a "sweep" (a special program or script that compares reservation databases to points accumulation databases to figure out if you earned points from your credit card for a stay that was also a validly-reserved stay for the promo). One Accelerate cycle they only ran this sweep once, a few weeks after the promo ended. Other Accelerate cycles they've run it several times. But it's also some wait.
But, for those who are patient, isn't waiting the easiest resolution?
Jan 25, 2018, 9:30 pm
#468
FlyerTalk Evangelist
Join Date: Mar 2000
Posts: 17,418
