Apr 29, 2016, 10:53 am
"AMB pack not received" thread
Jan 26, 2016, 4:42 am
#139
Join Date: Apr 2007
Programs: AA, DAL, blah, blah, blah...The usual.
Posts: 646
I think I make a pretty good data point:
I purchased Ambassador with points, as a Platinum, on December 28th.
I then made Spire on December 30th.
Received my (Platinum) Ambassador pack January 15th.
I have not yet received anything Spire-related.
With any luck, a second BOGO cert with a pretty red card? I can wait.
I purchased Ambassador with points, as a Platinum, on December 28th.
I then made Spire on December 30th.
Received my (Platinum) Ambassador pack January 15th.
I have not yet received anything Spire-related.
With any luck, a second BOGO cert with a pretty red card? I can wait.
Jan 26, 2016, 7:45 am
#141
Join Date: Feb 2009
Location: Berkshire
Programs: BAEC GGL/CCR/LTG
Posts: 684
I've had a few mails with [email protected] over the past week, informing them of my disatisfaction with this situation, and the ambassador program in general, and inviting them to offer some service recovery.
I'm a spire ambassador. I renewed ambassador on 08/10/15. No pack delivered since.
They've finally offered me 5000 points or a two month extension for Ambassador. I've told them that this is unsatisfactory.
Time for a AMEX chargeback I think
I'm a spire ambassador. I renewed ambassador on 08/10/15. No pack delivered since.
They've finally offered me 5000 points or a two month extension for Ambassador. I've told them that this is unsatisfactory.
Time for a AMEX chargeback I think
Jan 26, 2016, 8:46 am
#142
Suspended
Join Date: Dec 2014
Posts: 8,460
I've had a few mails with [email protected] over the past week, informing them of my disatisfaction with this situation, and the ambassador program in general, and inviting them to offer some service recovery.
I'm a spire ambassador. I renewed ambassador on 08/10/15. No pack delivered since.
They've finally offered me 5000 points or a two month extension for Ambassador. I've told them that this is unsatisfactory.
Time for a AMEX chargeback I think
I'm a spire ambassador. I renewed ambassador on 08/10/15. No pack delivered since.
They've finally offered me 5000 points or a two month extension for Ambassador. I've told them that this is unsatisfactory.
Time for a AMEX chargeback I think
Jan 26, 2016, 1:50 pm
#143
Join Date: Aug 2005
Programs: UA*G(1K), PC Diamond Amb, Marriott Titanium, Accor Platinum
Posts: 4,671
No. Offering a refund has nothing to do with it. Still, it's probably not fraud. Under German law you might be entitled to compensation for losses incurred, i.e. the difference between the price you had to pay because you didn't have the voucher and the price you would have paid with the voucher.
US law might add on a hefty price tag for "educational purposes".
HTB.
Jan 29, 2016, 2:08 am
#146
Suspended
Join Date: Dec 2014
Posts: 8,460
Jan 29, 2016, 4:02 pm
#147
Suspended
Join Date: Dec 2014
Posts: 8,460
Whomever is in charge of this program really needs to be fired. Finally got my "welcome kit" and like another poster, full edge of the envelope looked like it had been chewed by a pitbull. Open it up, a letter apologizing that the kit still isn't completed. I received my card and the BOGO, no 5k point voucher. These people are seriously wearing clown suits. The only redeeming quality for them was that the BOGO doesn't expire till 2/17 which is nice.
Jan 29, 2016, 11:20 pm
#148
Moderator: Hyatt Gold Passport & Star Alliance
Join Date: May 1998
Location: London, UK
Programs: UA-1K 3MM/HY- LT Globalist/BA-GGL/GfL
Posts: 12,091
My kit came to the UK yesterday via UPS.
Kit complete - including 5k points on the letter inside.
2-for-1 voucher expires Feb 2017
Membership expires Aug 2016, despite them extending it as a goodwill gesture by 6 months.
Kit complete - including 5k points on the letter inside.
2-for-1 voucher expires Feb 2017
Membership expires Aug 2016, despite them extending it as a goodwill gesture by 6 months.
Jan 30, 2016, 6:24 am
#149
Join Date: Mar 2011
Location: Silicon Valley, CA
Programs: IHG Diamond Ambassador
Posts: 194
Jan 30, 2016, 10:36 am
#150
Suspended
Join Date: Dec 2014
Posts: 8,460