Apr 29, 2016, 10:53 am
"AMB pack not received" thread
Jan 24, 2016, 2:50 am
#121
Join Date: Mar 2011
Location: Silicon Valley, CA
Programs: IHG Diamond Ambassador
Posts: 194
I would totally get that in writing! Have The CSR send you an email confirming that 2 BOGOs is what you are being compensated with & have them send the email while you are on the phone. Also ask them to include their full name.
Jan 24, 2016, 6:51 am
#122
Join Date: Jul 2008
Location: Brisbane Australia
Programs: QANTAS Club Silver, PC Royal Platinum Ambassador
Posts: 107
Asked for points
Their response was a 4 month extension of my Royal Ambassador to 1 January 2017. Definitely a case of YMMV. Oh it also triggered a Spire reset to 31 December 2017.
Jan 24, 2016, 7:46 am
#123
Join Date: Aug 2009
Location: UK
Programs: IHG
Posts: 1,316
Jan 24, 2016, 11:31 pm
#124
Join Date: Feb 2007
Location: North of the Highland line
Programs: BA Gold IHG Ambassador Spire Shangri La Diamond
Posts: 702
I have emailed both the Ambassador and the IHG account on a monthly basis since October. Useless responses, the usual, we've got a problem, wait 4-6 weeks. Last email said I could PHONE the hotel I want to book in and see if they would accept a BOGO booking without the voucher but they were not obliged to and I would still need the voucher by the time I stayed (APRIL) and they could not guarantee I would have it by then
Sorry so expect me to make an international call to a reservations team and then try and find someone who speaks enough English....I don't think so.
I believe under legislation IHGs failure to deliver could be now deemed fraudulent especially given the pathetic responses from their useless service centre.
Sorry so expect me to make an international call to a reservations team and then try and find someone who speaks enough English....I don't think so.
I believe under legislation IHGs failure to deliver could be now deemed fraudulent especially given the pathetic responses from their useless service centre.
Jan 24, 2016, 11:44 pm
#125
Suspended
Join Date: Sep 2014
Posts: 3,072
Jan 25, 2016, 12:30 am
#126
Join Date: Feb 2007
Location: North of the Highland line
Programs: BA Gold IHG Ambassador Spire Shangri La Diamond
Posts: 702
Jan 25, 2016, 12:49 am
#128
Suspended
Join Date: Dec 2014
Posts: 8,460
Over the course of my life, I'm not sure I've ever seen a cluster$#% quite like this.
Jan 25, 2016, 1:03 am
#129
Suspended
Join Date: Sep 2014
Posts: 3,072
But the only thing of value in the welcome package is the BOGO certificate, right? (And maybe the 5,000-point certificate?)
I thought the upgrades and the rest were the real attraction, with the BOGO essentially a nice throw-in.
It is a strange situation, though. There have to be dozens of companies that could print up these packages. I still think that they're trying to finalize the 2016 program and the delay has nothing to do with printing problems.
I thought the upgrades and the rest were the real attraction, with the BOGO essentially a nice throw-in.
It is a strange situation, though. There have to be dozens of companies that could print up these packages. I still think that they're trying to finalize the 2016 program and the delay has nothing to do with printing problems.
Jan 25, 2016, 1:16 am
#130
Suspended
Join Date: Dec 2014
Posts: 8,460
Yes I want the BOGO cert. If IHG told us we needed the cert that would be one thing. But that's not what they're telling us. Instead they're telling us they cannot guarantee the hotel won't require the cert. It's total BS.
Jan 25, 2016, 3:58 am
#131
Join Date: Feb 2007
Location: North of the Highland line
Programs: BA Gold IHG Ambassador Spire Shangri La Diamond
Posts: 702
We're stuck in no man's land though. We don't really want to "ditch" Ambassador but IHG is not giving us a ETA for our welcome packages. Each month they send out another email saying kit expected to arrive in 6-8 weeks. Then 3 weeks later when we email, they say they are not sure when it will arrive due to production delays.
Over the course of my life, I'm not sure I've ever seen a cluster$#% quite like this.
Over the course of my life, I'm not sure I've ever seen a cluster$#% quite like this.
Jan 25, 2016, 9:42 am
#133
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,741
Well low and behold my Platinum Ambassador kit arrived today in Singapore. Renewed in late October it arrived with a letter dated 25 Nov 2015 and a FWNC valid till 12/2016. Acceptable duration though my Ambassador status is only valid until Nov 30 
.
Now,the question is if I will ever get a Spire Ambassador card as I qualified on Dec 30 basically? Probably have to request a new card / kit, we will see.
.Now,the question is if I will ever get a Spire Ambassador card as I qualified on Dec 30 basically? Probably have to request a new card / kit, we will see.