Apr 29, 2016, 10:53 am
"AMB pack not received" thread
Jan 15, 2016, 2:41 am
#93
Join Date: Mar 2011
Location: Silicon Valley, CA
Programs: IHG Diamond Ambassador
Posts: 194
I signed up online for Ambassador on December 27, 2015 and followed that up immediately with a phone call to the Ambassador Service Line and my status was changed while on the call.
A complete Ambassador kit arrived January 5, 2016. I was pleasantly surprised.
A complete Ambassador kit arrived January 5, 2016. I was pleasantly surprised.
Jan 15, 2016, 8:12 am
#94
Join Date: Nov 2007
Location: UK
Programs: EK Gold, EY Gold, Bonvoy LT Titanium, IHG Spire Ambassador, Hilton Diamond
Posts: 330
slightly off topic. I renewed in April. 200US Dollar option with 10% rebate on award nights. I did the same the previous year also.
Looking back at account history. I had a 10% rebate in February. Is it posted annual?
so can i expect the last 12 months rebate this February.
Looking back at account history. I had a 10% rebate in February. Is it posted annual?
so can i expect the last 12 months rebate this February.
Jan 15, 2016, 12:36 pm
#95
Join Date: Aug 2005
Programs: UA*G(1K), PC Diamond Amb, Marriott Titanium, Accor Platinum
Posts: 4,672
slightly off topic. I renewed in April. 200US Dollar option with 10% rebate on award nights. I did the same the previous year also.
Looking back at account history. I had a 10% rebate in February. Is it posted annual?
so can i expect the last 12 months rebate this February.
Looking back at account history. I had a 10% rebate in February. Is it posted annual?
so can i expect the last 12 months rebate this February.
HTB.
Jan 15, 2016, 7:30 pm
#96
Join Date: May 2010
Location: Canada, Eh?
Posts: 294
10% rebate
IHG informed me that my rebate points would post during the week of January 11-15 for a stay ended Nov 20.
Didn't happen.
Here we go again with a missing points form.
Jan 16, 2016, 2:06 am
#98
Join Date: May 2011
Location: London and Hong Kong
Programs: Hilton Diamond.
Posts: 118
Not sure if this is against forums rules, I tried looking but can't find it.
I have a free weekend Ambassador certificate I won't be able to use expires in April, going to put up for sale but thought I'd check here first if anyone is interested since they haven't received theirs, or ar going to try to use another one - since that seems to work, based on what I've read here.. I have over 1,000 positive feedback on Ebay so I can be trusted, I could put up private item on there if you are worried about who selling to you! PM me.
Don't think I'll be renewing membership since there are only two Intercontinental near me and when I traveled with three plp they didn't even have a room to upgrade us to, so haven't gotten much value for membership.
I have a free weekend Ambassador certificate I won't be able to use expires in April, going to put up for sale but thought I'd check here first if anyone is interested since they haven't received theirs, or ar going to try to use another one - since that seems to work, based on what I've read here.. I have over 1,000 positive feedback on Ebay so I can be trusted, I could put up private item on there if you are worried about who selling to you! PM me.
Don't think I'll be renewing membership since there are only two Intercontinental near me and when I traveled with three plp they didn't even have a room to upgrade us to, so haven't gotten much value for membership.
Jan 16, 2016, 4:06 am
#99
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,618
I joined the AMB programme last January, and received the Welcome pack and voucher etc. shortly afterwards.
This week, I received another Welcome pack, with a card that expires April 2016. Also with a voucher. I had not renewed, nor had I received anything asking me to renew.
Anyway, I just made another booking, and there was a message saying my membership was due to expire soon. So, I paid the $150 - and got a message saying my renewal pack would be received in the next 6-8 weeks.
I wonder if they'll send me another voucher?
This week, I received another Welcome pack, with a card that expires April 2016. Also with a voucher. I had not renewed, nor had I received anything asking me to renew.
Anyway, I just made another booking, and there was a message saying my membership was due to expire soon. So, I paid the $150 - and got a message saying my renewal pack would be received in the next 6-8 weeks.
I wonder if they'll send me another voucher?
Jan 16, 2016, 9:40 am
#100
Join Date: Oct 1999
Location: Grey areas and blue zones
Posts: 428
How many months before the expiration date of our current membership can we pay to renew our membership? If my current membership year ends in May 2016, do I need to wait until March before I can renew?
Jan 16, 2016, 10:28 am
#101
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,739
Jan 17, 2016, 12:52 am
#103
Join Date: Feb 2010
Location: London
Programs: BA GGL (for now) and Lifetime Gold, Marriott fan thanks to Bonvoy Moments
Posts: 5,115
Won't be holding my breath, but
Rest assured that an e-mail correspondence will be sent to inform you of an update we may receive in the coming days.
Jan 17, 2016, 6:44 am
#104
Join Date: Jan 2013
Posts: 10
compensation
Since we all waiting for portfolio why don’t you guys send them an email and ask for compensation. This is what I did today. I wrote how disappointing it is, blah, blah, blah and asked for compensation.
30 minutes later I got response and 15000 points.
Few minutes later my friend did the same, but he got 'only' 10000 points (again - immediate response). I think amount of points depends how active member you are.
Response from Ambassador Services:
Dear *****,
Foremost, we sincerely apologize for the delayed delivery of your Ambassador portfolio.
Please be advised that due to recent system enhancements, production of Ambassador materials was affected. We regret to inform you that we are unable to send a replacement portfolio at this time.
We understand that your portfolio is important for you to enjoy your benefits when staying at our hotels. However, we assure you that your benefits as well as your status will be recognized when staying at any InterContinental hotels by providing your membership number.
Further, in an effort to retain your patronage and demonstrate our concern in this matter, we have issued 15,000 points to your account. These points should be available for immediate viewing after logging into your online account. Your current account balance is ****.
We realize you would have preferred to have received quality service in lieu of compensation but hope this gesture helps restore your faith in the program and the company as a whole.
Thank you for your patience and kind understanding on this matter. Please let us know if you need further assistance by sending us an e-mail to [email protected].
Sincerely,
Adam Ricka
Ambassador Services
-----------------------------
30 minutes later I got response and 15000 points.
Few minutes later my friend did the same, but he got 'only' 10000 points (again - immediate response). I think amount of points depends how active member you are.
Response from Ambassador Services:
Dear *****,
Foremost, we sincerely apologize for the delayed delivery of your Ambassador portfolio.
Please be advised that due to recent system enhancements, production of Ambassador materials was affected. We regret to inform you that we are unable to send a replacement portfolio at this time.
We understand that your portfolio is important for you to enjoy your benefits when staying at our hotels. However, we assure you that your benefits as well as your status will be recognized when staying at any InterContinental hotels by providing your membership number.
Further, in an effort to retain your patronage and demonstrate our concern in this matter, we have issued 15,000 points to your account. These points should be available for immediate viewing after logging into your online account. Your current account balance is ****.
We realize you would have preferred to have received quality service in lieu of compensation but hope this gesture helps restore your faith in the program and the company as a whole.
Thank you for your patience and kind understanding on this matter. Please let us know if you need further assistance by sending us an e-mail to [email protected].
Sincerely,
Adam Ricka
Ambassador Services
-----------------------------