Apr 29, 2016, 10:53 am
"AMB pack not received" thread
Jan 18, 2016, 8:10 pm
#109
Join Date: May 2010
Location: Canada, Eh?
Posts: 294
compensation
[QUOTE=haiol;26031699]Since we all waiting for portfolio why don’t you guys send them an email and ask for compensation. This is what I did today. I wrote how disappointing it is, blah, blah, blah and asked for compensation.
30 minutes later I got response and 15000 points.
Few minutes later my friend did the same, but he got 'only' 10000 points (again - immediate response). I think amount of points depends how active member you are.]
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I received 10,000 after a 3 month delay.
30 minutes later I got response and 15000 points.
Few minutes later my friend did the same, but he got 'only' 10000 points (again - immediate response). I think amount of points depends how active member you are.]
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I received 10,000 after a 3 month delay.
Jan 19, 2016, 12:38 am
#110
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,739
It seems that one can get the amount of points that one renewed / signed up for as a compensation though at times you may have to ask more than once for service recovery / compensation. If you paid 150$ you should get (up to) 10K points, of one did the 200$ option (incl. the 10% points back on rewards) then you can get (up to) 15K points. YMMV.
Jan 19, 2016, 4:22 am
#111
FlyerTalk Evangelist
Join Date: Dec 2003
Location: MAN and LON
Programs: Mucci, BAEC LT Gold, HH Dia, MR LT Plat, IHG Diamond Amb, Amex Plat
Posts: 13,773
This is getting beyond a joke renewed RA in August, no pack, no points no BOGO voucher yet 4 months on this is an utter shambles. What is the best email address to ping a complaint?
Jan 19, 2016, 5:14 am
#112
Suspended
Join Date: Dec 2014
Posts: 8,460
I sent them another angry email this morning. They still haven't given me an ETA on my package.
Jan 20, 2016, 2:45 am
#113
FlyerTalk Evangelist
Join Date: Feb 2004
Location: London
Programs: BA, VS, HH, IHG, MB, MR
Posts: 26,871
I emailed yesterday after seeing this.
I got a reply blaming it on the fact that I am Spire Elite and they are not set up to generate Spire Elite Ambassador cards!
No compensation was forthcoming!
I got a reply blaming it on the fact that I am Spire Elite and they are not set up to generate Spire Elite Ambassador cards!
No compensation was forthcoming!
Jan 20, 2016, 2:56 am
#114
Join Date: Jan 2007
Location: Canary Wharf, London
Programs: MyWaitrose, IC Spire Ambassador, Hilton Diamond & BAEC Gold
Posts: 2,685
Same here. I was told if I haven't received it two weeks before I need to use the bogof cert in March, call them and they'll contact the hotel and sort it out.
Jan 20, 2016, 5:01 am
#115
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,739
. Same here after the first email even though I asked for service recovery / compensation to be provided. Had to drop a second note on top of their response and ask why my request for compensation was totally ignored and not even responded to and then got 15K points (I renewed the 200$ option as I will have a few hundred K points redemptions this year).
So in short, push back and show how pis*ed off you are.
Jan 20, 2016, 6:04 am
#116
Suspended
Join Date: Dec 2014
Posts: 8,460
Just got another 5k. I send in an email every 30 days or so complaining about no welcome package. They usually send me a generic response. Then I follow-up with "Please send me my 5k point voucher and weekend cert by the end of next week or I will cancel the Ambassador order and ask for refund." Then they respond with putting 5k in my account each time.
Jan 20, 2016, 9:23 am
#117
Join Date: Oct 2010
Location: Hutchinson Island, FL
Posts: 198
Bought into Ambassador program with points in October. Yesterday I recieved my red Ambassador Spire Elite card and a weekend certificate. The certificate looks like it got chewed on by someones dog! The envelope it came is was not damaged. The letter that came with it states "I would like to sincerely apologise that your full Ambassador kit is not yet ready. Rest assured that it will be sent to you as quickly as it can be produced".....blah blah blah
Jan 23, 2016, 7:51 pm
#119
Join Date: Dec 2011
Programs: Hyatt Globalist, Marriott Titanium, Hilton Diamond, Wyndham Diamond, IHG Diamond, Omni Platinum
Posts: 197
I also renewed several months ago (Sept/Oct??), and I'm still waiting. When I last called them to see what was going on, I was told that I will be issued two BOGO certs. Has anyone else heard that? I haven't seen that offer mentioned in the last couple pages of comments.
Last edited by drod; Jan 24, 2016 at 5:13 am