Apr 29, 2016, 10:53 am
"AMB pack not received" thread
Mar 25, 2016, 8:34 am
#226
Join Date: Dec 2013
Location: Boston, MA, USA
Programs: UA 1K, DL Gold, IHG Diamond AMB, MR Gold, HH Diamond, Hyatt Globalist, National EE
Posts: 1,083
Apr 18, 2016, 2:50 am
#227
Join Date: Nov 2010
Posts: 5,596
(renewed late August...)
Apr 22, 2016, 10:56 am
#230
Join Date: Sep 2015
Location: London
Programs: IHG Spire Amb, BA Gold, Hyatt
Posts: 131
I still haven't gotten my Ambassador pack from my renewal at the beginning of January. But did get an unexpected bump up to Royal Ambassador status a couple of weeks ago. I'm now assuming that this will add on another 5 months to my wait for getting my pack. *sigh*
Apr 23, 2016, 12:08 am
#233
Join Date: Jun 2012
Location: Oslo
Programs: SAS EBG, IHG Spire Amb, CCG
Posts: 591
Apr 23, 2016, 1:00 am
#234
Join Date: Sep 2015
Location: London
Programs: IHG Spire Amb, BA Gold, Hyatt
Posts: 131
Apr 23, 2016, 11:32 pm
#236
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,741
My Spire Ambassador credentials are also nowhere to be found. I requested the kit to be retriggered which wasn't really addressed by the Philippines Ambassador center (yes they got one there now). I was given another 5k points (had gotten 15k before) so am content for another month or two. Will see what happens then.
Btw, my GF's Gold Ambassador kit took about 7-8 weeks to arrive in SIN.
Btw, my GF's Gold Ambassador kit took about 7-8 weeks to arrive in SIN.
Apr 24, 2016, 7:51 am
#237
Join Date: Nov 2015
Programs: hilton, hyatt, ihg, accor, best western, marriott, starwood
Posts: 74
Online code to replace weekend certificate
I think they should just send an email with a code for weekend certificate redemption.
Last edited by greenfrog2015; Dec 23, 2016 at 6:40 am
Apr 24, 2016, 7:41 pm
#238
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,741
With all the IT challenges that IHG usually has (think promotions tracking correctly) I doubt this would work quickly and smoothly.
Apr 25, 2016, 4:10 am
#239
Join Date: Sep 2015
Location: London
Programs: IHG Spire Amb, BA Gold, Hyatt
Posts: 131
Well, I can't see how it could be worse or more slow than the ridiculousness of the physical mail packets. I've wondered, for years, why they don't just automatically credit your account with the points and not send out a voucher at all.
Apr 25, 2016, 9:46 am
#240
Join Date: Jan 2014
Location: Sheffield, UK
Programs: BA, Emirates, IHG, Accor, Marriott, Hilton
Posts: 637
I asked them the question why they simply couldn't credit my account with the points -
"Please be advised that the points for renewal is in voucher form and is system generated during the production of the portfolio. Hence, we are unable to deposit the points as we don not have a copy of the voucher codes."
It is an absolute farcical situation that they are not managing - any delay they should be sending out emails advising of delays and expected timelines.
1 Jan 16 for me and no sign!
"Please be advised that the points for renewal is in voucher form and is system generated during the production of the portfolio. Hence, we are unable to deposit the points as we don not have a copy of the voucher codes."
It is an absolute farcical situation that they are not managing - any delay they should be sending out emails advising of delays and expected timelines.
1 Jan 16 for me and no sign!