Jul 8, 2013, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Nov 11, 2012, 10:38 pm
#2326
Join Date: Aug 2012
Location: Toronto, Canada
Posts: 201
Can someone kindly PM me some sites for claiming canadian IC hotels? Thanks.
Nov 11, 2012, 11:07 pm
#2327
Join Date: May 2011
Location: LAS,LAX,SEA
Programs: AA,UA/CO, SPG50, Hilton Gold
Posts: 430
Kangaroo12, Would you mind sharing/PMing your source for HKG? Thanks!
Nov 11, 2012, 11:22 pm
#2328
Join Date: Apr 2011
Location: SYDNEY
Programs: *A Gold, HH dia,Hyatt plat,Sixt PLAT,QF , EY Gold
Posts: 1,890
I think that's why he/she has the messages disabled he or she does mind sharing lol
Nov 12, 2012, 5:32 am
#2329
Join Date: Jan 2008
Posts: 525
I think they are trying to tighten things up.
I made a claim this evening which was accepted
As it was an advanced rate it was made clear that they would still charge the card and refund it later, and that if the payment did not clear the night would be cancelled. This is not a problem for me, but it does reflect/reinforce some earlier comments.
I made a claim this evening which was accepted
As it was an advanced rate it was made clear that they would still charge the card and refund it later, and that if the payment did not clear the night would be cancelled. This is not a problem for me, but it does reflect/reinforce some earlier comments.Second guest name as a requirement is new but is in line with IHG's move trying to cut down on swapping and selling of free nights. Hence you now need to state a name at time of booking and will no longer be able to transfer the night to anyone as you wish.
Nov 12, 2012, 6:29 am
#2330
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
A question about reimbursement:
I got a cheque today that was sent before I asked for my reimbursement. I have NEVER asked for a cheque since I don't have a US bank account. It will going to cost me a big fortune if I cash my cheque here in Sweden.
Anyone has the same experience?
Thanks in advance!
I got a cheque today that was sent before I asked for my reimbursement. I have NEVER asked for a cheque since I don't have a US bank account. It will going to cost me a big fortune if I cash my cheque here in Sweden.
Anyone has the same experience?
Thanks in advance!
Nov 12, 2012, 7:04 am
#2331
Join Date: Feb 2001
Location: Wesseling, NRW, Germany
Programs: UA *S , MR LT Titanium, HH Diamond, Hertz PC
Posts: 3,940
A question about reimbursement:
I got a cheque today that was sent before I asked for my reimbursement. I have NEVER asked for a cheque since I don't have a US bank account. It will going to cost me a big fortune if I cash my cheque here in Sweden.
Anyone has the same experience?
I got a cheque today that was sent before I asked for my reimbursement. I have NEVER asked for a cheque since I don't have a US bank account. It will going to cost me a big fortune if I cash my cheque here in Sweden.
Anyone has the same experience?
Greetings - Dirk
Nov 12, 2012, 7:20 am
#2332
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
Someone I know had requested his refund to be provided in the form of a direct deposit to his bank account on the day of checkout and received the money that way. IHG covered all costs involved, and the amout showed up about four weeks after the stay...
Greetings - Dirk
Greetings - Dirk
I waited until my trip was over before asking for reimbursement. Apparently it was too late - that doesn't matched what the email was stated. I told them my bank details and even specifically telling them that I'd like Swedish Krona instead of Euro as reimbursement last week.
Today I got a cheque dated 31 Oct which is BEFORE I even request the reimbursement (I didn't bring my bank login and I thought since I have a bunch of claims to make, why not wait until then?)
This is the email I got from BRG regarding reimbursement:
In order to fulfill the BPG promise of providing the first night free for reservation number, we can reimburse the amount you paid through either a US denominated check or a funds transfer. Both options would take 4 - 6 weeks to complete after the stay. Should you opt to receive a check please provide us your complete mailing address. If you’d rather we transfer funds to your account, please contact us after your stay at the hotel to provide us your bank details to complete the transaction.
I wrote back to the BRG team and cc a copy to IHG Care to tell them to void the cheque and place the fund into my bank account instead.
Last edited by nacho; Nov 12, 2012 at 7:26 am
Nov 12, 2012, 11:33 am
#2333
Join Date: Mar 2006
Programs: AA EXP, UA 1K, F9 Elite, Hyatt Diamond, Hilton Diamond, Marriott Gold
Posts: 1,319
Had another one last night at IC NYC Barclay ^
Will miss having it as an option for BRGs, however the hotel is too dated to actually pay for it.
Will miss having it as an option for BRGs, however the hotel is too dated to actually pay for it.
Nov 12, 2012, 12:37 pm
#2335
Join Date: Oct 2009
Programs: ,BW Rewards, Skymiles, Aeroplan, SPG, IHG, Marriott, Club Carlson, Alaska Airlines
Posts: 256
Credit Card and BRG
I had a situation where my credit was valid when the reservation was made. But would have expired when reservation took place. I dont why IHG reservation system accepted this reservation.
I was lucky BRG contacted to let me know, my BRG was revoked, because the Hotel could not charge me the taxes. ( $1). Anyway I sent them the new expiry date and got lucky MY BRG was re instated.
If any of you fall in this category. The best thing to do is phone the Hotel directly and talk to reservations, and they will change the expiry date.
I was lucky BRG contacted to let me know, my BRG was revoked, because the Hotel could not charge me the taxes. ( $1). Anyway I sent them the new expiry date and got lucky MY BRG was re instated.
If any of you fall in this category. The best thing to do is phone the Hotel directly and talk to reservations, and they will change the expiry date.
Nov 13, 2012, 1:05 am
#2336
Join Date: Apr 2011
Location: SYDNEY
Programs: *A Gold, HH dia,Hyatt plat,Sixt PLAT,QF , EY Gold
Posts: 1,890
I just checked on of my BRG and its says under the mobile app thats its a best rate violation what does this mean ?
Nov 13, 2012, 2:06 am
#2337
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
I had an incident where I booked 1 room for myself and 1 room for Mr. Nacho and the hotel commented on the reservation saying 'possible BRG violation' and it turned out nothing since we booked our hotel when the very first BRG T&C came out.
Nov 13, 2012, 2:10 am
#2338
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
Nov 13, 2012, 2:13 am
#2339
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
Update
A question about reimbursement:
I got a cheque today that was sent before I asked for my reimbursement. I have NEVER asked for a cheque since I don't have a US bank account. It will going to cost me a big fortune if I cash my cheque here in Sweden.
Anyone has the same experience?
Thanks in advance!
I got a cheque today that was sent before I asked for my reimbursement. I have NEVER asked for a cheque since I don't have a US bank account. It will going to cost me a big fortune if I cash my cheque here in Sweden.
Anyone has the same experience?
Thanks in advance!
)Reply for check #1:
We received a reply from technical about the check.
They will process the stop payment for the check and once the check has been deactivated, they will process the funds transfer. Normally this will take 1-2 weeks for them to stop the payment and immediately proceed with the transfer.
We are hoping for your kind consideration of the matter.
Please let us know if you have questions/inquiries.
They will process the stop payment for the check and once the check has been deactivated, they will process the funds transfer. Normally this will take 1-2 weeks for them to stop the payment and immediately proceed with the transfer.
We are hoping for your kind consideration of the matter.
Please let us know if you have questions/inquiries.
Please know that we have requested for the stop payment for the check. This will normally take 1-2 weeks. Once the stop payment has been done, the funds transfer process will take 4-6 weeks.
We appreciate your patience on this matter and apologize for the inconvenience you might have experienced because of this.
We appreciate your patience on this matter and apologize for the inconvenience you might have experienced because of this.
Nov 13, 2012, 2:44 am
#2340
Join Date: Apr 2011
Location: SYDNEY
Programs: *A Gold, HH dia,Hyatt plat,Sixt PLAT,QF , EY Gold
Posts: 1,890
Have you violated any T&C? If not, I guess it's the 'misunderstanding' between the previous T&C and the new T&C. When your claim is valid - it's only based on the T&C at the time when your claim is approved. So it could be that you have the 50 miles issue with your BRG but you shouldn't be affected if your claim was approved BEFORE the 50 miles issue was in place.
I had an incident where I booked 1 room for myself and 1 room for Mr. Nacho and the hotel commented on the reservation saying 'possible BRG violation' and it turned out nothing since we booked our hotel when the very first BRG T&C came out.
I had an incident where I booked 1 room for myself and 1 room for Mr. Nacho and the hotel commented on the reservation saying 'possible BRG violation' and it turned out nothing since we booked our hotel when the very first BRG T&C came out.
Best thing is I'm going to contact the property. To me it's looking like getting the Brg approved in the first place is the easiest part of this stressful process.
I'm getting approval and then weeks later getting reviews and denied and sorry for inconvenience and money been taken then have to chase it up to get the refund . Then the refund is never the same I'm still paying anywhere between $20-$50 per reservation . So far I have been playing nice but getting to the stage where it's time to get what you give.