Jul 8, 2013, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Oct 27, 2012, 11:53 am
#2236
Join Date: Aug 2011
Location: UK
Posts: 452
Look at IHG's detailed room description. It probably says something like "one or two beds" or "room type based on availability at check-in".
If so, then those are actually the same room type - I have not had a problem when I explained that in the comments (like "both sites offering a Superior Room for one guest")
If so, then those are actually the same room type - I have not had a problem when I explained that in the comments (like "both sites offering a Superior Room for one guest")
Many thanks
Oct 27, 2012, 8:02 pm
#2237
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
I have a claim approval (they have requested the hotel to adjust the rate), and I'm checking into the hotel in 2 days and the cancellation terms is 48 hrs that is 6pm today. I still haven't heard from the BRG dept.
Has this happened to any one?
Thanks!
Has this happened to any one?
Thanks!
Oct 27, 2012, 9:33 pm
#2238
Join Date: Mar 2012
Location: Australia
Programs: QF, LM, AA,VA Silver, Qatar, Accor Gold, CC Gold, HH Diamond, Hyatt Globalist, Marriott B Plat
Posts: 535
It happened to me, BRG team emailed me a day out and said that there was a tech issue with my BRG at CP Brussels airport, to pay for the room and they will transfer the money later. The problem was that the Rev Manager didn't want to honour the BRG but in the end I sorted it out with the hotel and got my money back
Oct 28, 2012, 6:18 am
#2239
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
Hi Nacho,
It happened to me, BRG team emailed me a day out and said that there was a tech issue with my BRG at CP Brussels airport, to pay for the room and they will transfer the money later. The problem was that the Rev Manager didn't want to honour the BRG but in the end I sorted it out with the hotel and got my money back
It happened to me, BRG team emailed me a day out and said that there was a tech issue with my BRG at CP Brussels airport, to pay for the room and they will transfer the money later. The problem was that the Rev Manager didn't want to honour the BRG but in the end I sorted it out with the hotel and got my money back
I'll be checking in 2 days time and I hope things will sort out by then.
Thanks!
Oct 28, 2012, 8:14 am
#2240
Join Date: Apr 2011
Location: SYDNEY
Programs: *A Gold, HH dia,Hyatt plat,Sixt PLAT,QF , EY Gold
Posts: 1,890
You'll be fine . They will probably tell you to pay for it and the send you a cheque . At least this way you will get the points. I have had a stay in sydney that the rate wasnt adjusted until the day of check in and i was told my the brg to pay and they send me a cheque but when i got to the hotel they told me it was comp'd
Oct 28, 2012, 9:35 am
#2241
Join Date: Nov 2010
Posts: 496
I have been busy for a week and have just noticed the recent revision of terms and conditions of BRG. It seems unfair now because of the comparison of both pre-tax and post-tax rates. While many European and Asian websites list their final post-tax prices only, it makes the guarantee virtually useless. It cannot be justified by uncontrollable factors by IHG such as fluctuation of currency exchange rates at all.
Also, the introduction of 50-mile restriction is ridiculous. Restriction on one claim per household at the same hotel on consecutive days is barely acceptable, but it is unreasonable to disallow a family to visit nearby places on consecutive days.
Will someone file a complaint to Advertising Standards Agency in UK again as in the 30-day limit removal?
Well, just my two cents.
Also, the introduction of 50-mile restriction is ridiculous. Restriction on one claim per household at the same hotel on consecutive days is barely acceptable, but it is unreasonable to disallow a family to visit nearby places on consecutive days.
Will someone file a complaint to Advertising Standards Agency in UK again as in the 30-day limit removal?
Well, just my two cents.
Oct 28, 2012, 10:09 am
#2242
Join Date: Mar 2006
Programs: AA EXP, UA 1K, F9 Elite, Hyatt Diamond, Hilton Diamond, Marriott Gold
Posts: 1,319
Another one approved...Crowne Plaza FLL airport in December
Oct 29, 2012, 2:34 am
#2243
Join Date: Aug 2009
Location: Germany
Posts: 1,244
You can visit different places, just can't stay for free.
Oct 29, 2012, 8:47 am
#2244
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
You'll be fine . They will probably tell you to pay for it and the send you a cheque . At least this way you will get the points. I have had a stay in sydney that the rate wasnt adjusted until the day of check in and i was told my the brg to pay and they send me a cheque but when i got to the hotel they told me it was comp'd
Oct 29, 2012, 8:58 am
#2245
Join Date: Mar 2011
Location: Tyrone,EU
Programs: Avios Hunter
Posts: 2,812
I had 2 stays lined up for the weekend just passed, both on machester on BRg (before the 50 mile limit). Both where advanced purchase. On the 1st one, my card was charged before I managed to get the BRG approved. On the 2nd one, the BRG was approved and they didnt precharge my card.
I had to cancel my weekend plans. I cancelled the 2nd one using the mobile website, and thus far have not been charged. On the one that was pre-charged, I took a chance, emailed the hotel asked them to refund the cc payment as it was a BRG night, they agreed, I saw the refund hit my cc card, and then cancelled.
So on those two AP bookings that were BRG-ed, thus far, I have not had a charged relating to the cancellations.
Oct 29, 2012, 9:43 am
#2246
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
Thanks for letting me know 
My BRG stay will be tomorrow and I still haven't heard from BRG.
My BRG stay will be tomorrow and I still haven't heard from BRG.
Oct 29, 2012, 12:00 pm
#2249
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
When you booked advance purchase rate, your cc will be charged immediately according to the rate rule. So they can just charged you when you booked your room and you won't know your BRG approval until sometimes later. I got mine charged for 2 hotels in SG that I got BRG approved.
Oct 29, 2012, 5:48 pm
#2250
Join Date: Mar 2011
Location: Tyrone,EU
Programs: Avios Hunter
Posts: 2,812
When you booked advance purchase rate, your cc will be charged immediately according to the rate rule. So they can just charged you when you booked your room and you won't know your BRG approval until sometimes later. I got mine charged for 2 hotels in SG that I got BRG approved.