Andaz Liverpool Street - London - REVIEW - MASTER THREAD
Aug 31, 2016, 2:43 pm
#602
Join Date: Oct 2014
Location: SEA
Posts: 2,021
Park Hyatt Dubai was your favorite breakfast? I've had what I consider better at a number of other properties. I'm curious why it was your top?
Sep 6, 2016, 12:43 am
#603
Join Date: Nov 2012
Programs: SPG Platinum
Posts: 1,692
So does DSU always go into the small suite or can you get the large suite if it is available?
What is the club lounge food like?
There is a GBP 80 difference between this and the Churchill on my dates - is it worth it to stay at the Churchill.
What is the club lounge food like?
There is a GBP 80 difference between this and the Churchill on my dates - is it worth it to stay at the Churchill.
Sep 6, 2016, 8:59 am
#604
Join Date: Jan 2005
Location: Egham, Surrey, UK
Programs: Mucci Champion des Champions, BAG4L, *A Gold, HH DIA, Hyatt Explorist, Hertz Gold, Avis President
Posts: 3,416
We have had a large suite on occasion with DSU but usually smaller suite.
There is no lounge at the Andaz but they do serve food and wine in the lobby area from 6PM. If you ask for a second glass of wine you get a strange look so definitely not somewhere to linger. Small selection of canapes but these don't last long
There is no lounge at the Andaz but they do serve food and wine in the lobby area from 6PM. If you ask for a second glass of wine you get a strange look so definitely not somewhere to linger. Small selection of canapes but these don't last long
Sep 9, 2016, 12:42 pm
#606
Join Date: Oct 2014
Location: SEA
Posts: 2,021
Staying here now. Great property and I enjoy the location. Easy access from the train station. Lots of cool markets nearby; more alternative, young, hip crowd.
Used a DSU and I would guess this is one of the smaller suites (actually now that I read other reviews this may be the "large suite"). One big room divided by the TV console. Bed on one side, living room on the other. Corner room so windows on two sides which is nice. High ceilings. Photo and lengthier review to come.
Suite is stocked with mini bar -- water, juice, soda, cookies, candy, bottle of wine. All included. Happy hour was mostly wine with a few little bites. There is always water and juice for free in the lobby.
Used a DSU and I would guess this is one of the smaller suites (actually now that I read other reviews this may be the "large suite"). One big room divided by the TV console. Bed on one side, living room on the other. Corner room so windows on two sides which is nice. High ceilings. Photo and lengthier review to come.
Suite is stocked with mini bar -- water, juice, soda, cookies, candy, bottle of wine. All included. Happy hour was mostly wine with a few little bites. There is always water and juice for free in the lobby.
Sep 17, 2016, 11:14 am
#607
Join Date: Jan 2005
Location: Egham, Surrey, UK
Programs: Mucci Champion des Champions, BAG4L, *A Gold, HH DIA, Hyatt Explorist, Hertz Gold, Avis President
Posts: 3,416
Stayed here last night. It's our anniversary this weekend and having dinner with friends. Upgraded to large king with a bottle of wine and anniversary card.
Staff all seemed to be new - only saw 2 people we recognised. Not as sharp as the staff we have encountered previously.
Drinks and canapes are now served from 5-8PM in the Andaz Lounge (reception) - very crowded.
Diamond breakfast is now only 1901. Room service or Eastway will be charged.
Staff all seemed to be new - only saw 2 people we recognised. Not as sharp as the staff we have encountered previously.
Drinks and canapes are now served from 5-8PM in the Andaz Lounge (reception) - very crowded.
Diamond breakfast is now only 1901. Room service or Eastway will be charged.
Sep 25, 2016, 3:47 am
#608
Join Date: Oct 2006
Programs: UA, bmi, AA, CO, DL, B6, AMEX, Hertz, Most Hotels
Posts: 3,002
Stayed here for the 1st time this week for 1 night (on a BRG)
I wouldn't be surprised if as noted above, that all the staff is new. Confusion and disorganization seemed to be the running theme during my short stay.
Checkin was anything but smooth as the staff didn't appear to know how to manage 2 sets of guests arriving in close order. I was thanked for my loyalty as a Diamond and after much shuffling through a drawer, was handed a welcome letter that seemed to primarily serve as warning that room service or Eastway would be an extra charge. I was pretty much told I wanted points over the amenity that was described as a macaron and maybe some chocolate.
I booked a Queen but have no idea if I as upgraded because, I happened to ask if my room had both a stand alone tub and shower. The agent seemed a bit flummoxed by the question but I commend her for making whatever calls she needed to make to put me in a room with both.
I was given room 526 and as others have mentioned, found the layout a bit confusing. Also, for a hotel with only 6 floors, the elevators were incredibly slow.
afaik, 526 was a larger King and though spacious, I wouldn't choose that room on a return visit. Biggest downsides, were the smallish porthole Windows and lack of outlets anywhere near the bed. Also, while not a big deal, I thought the small tv seemed out of place and overall, the room seemed a bit sterile looking. (Though tbh, I had just come off a stay at the Andaz AMS and after that pretty much any decor would seem bland)
Other disappointments in my 24hr stay include, realizing too late that no robes were provided, sitting on the couch & noticing a sizable tear in the bed sheets and utter disappointment in the offerings and presentation of brunch. Staffing in 1902 was minimal and also disorganized. I had to seek out staff as no one ever came by my table, even to ask my room number.
Again, perhaps my expectations were too highly set by the AMS Andaz, where everything was beautifully prepared , presented and staff was personable and extremely polished. While 1901 is an attractive room, I didn't expect to see steam table eggs and uninspired cold cuts and basic pastries. It was just slightly better than a US midrange Marriott lounge breakfast. In fact, I enjoyed the food offerings at the LHR UA lounge more.
While I'm glad I got to stay at this property at a very good rate, it would be nice if the property operated at a level commensurate with the typical rates they charge, so that I would want to return.
I wouldn't be surprised if as noted above, that all the staff is new. Confusion and disorganization seemed to be the running theme during my short stay.
Checkin was anything but smooth as the staff didn't appear to know how to manage 2 sets of guests arriving in close order. I was thanked for my loyalty as a Diamond and after much shuffling through a drawer, was handed a welcome letter that seemed to primarily serve as warning that room service or Eastway would be an extra charge. I was pretty much told I wanted points over the amenity that was described as a macaron and maybe some chocolate.
I booked a Queen but have no idea if I as upgraded because, I happened to ask if my room had both a stand alone tub and shower. The agent seemed a bit flummoxed by the question but I commend her for making whatever calls she needed to make to put me in a room with both.
I was given room 526 and as others have mentioned, found the layout a bit confusing. Also, for a hotel with only 6 floors, the elevators were incredibly slow.
afaik, 526 was a larger King and though spacious, I wouldn't choose that room on a return visit. Biggest downsides, were the smallish porthole Windows and lack of outlets anywhere near the bed. Also, while not a big deal, I thought the small tv seemed out of place and overall, the room seemed a bit sterile looking. (Though tbh, I had just come off a stay at the Andaz AMS and after that pretty much any decor would seem bland)
Other disappointments in my 24hr stay include, realizing too late that no robes were provided, sitting on the couch & noticing a sizable tear in the bed sheets and utter disappointment in the offerings and presentation of brunch. Staffing in 1902 was minimal and also disorganized. I had to seek out staff as no one ever came by my table, even to ask my room number.
Again, perhaps my expectations were too highly set by the AMS Andaz, where everything was beautifully prepared , presented and staff was personable and extremely polished. While 1901 is an attractive room, I didn't expect to see steam table eggs and uninspired cold cuts and basic pastries. It was just slightly better than a US midrange Marriott lounge breakfast. In fact, I enjoyed the food offerings at the LHR UA lounge more.
While I'm glad I got to stay at this property at a very good rate, it would be nice if the property operated at a level commensurate with the typical rates they charge, so that I would want to return.
Sep 25, 2016, 4:52 am
#609
Join Date: Jan 2005
Location: Egham, Surrey, UK
Programs: Mucci Champion des Champions, BAG4L, *A Gold, HH DIA, Hyatt Explorist, Hertz Gold, Avis President
Posts: 3,416
I'm afraid that the staff here are a bit hit and miss. They had a really good set of people working there but I guess they get rotated to other properties over time. The current staff seem look complete amateurs.
BTW there are normally robes, albeit not towelling robes, in one of the baskets in the wardrobe.
BTW there are normally robes, albeit not towelling robes, in one of the baskets in the wardrobe.
Sep 25, 2016, 11:59 am
#610
Join Date: Feb 2000
Location: New York, NY, USA
Programs: BAGold; AA3MMPlat; UA1MMGold; FBGold; MarriottAmb; AccorPlat; HHGold; ICPlatAmb; HyattDiscoverist
Posts: 4,378
Stayed here for the 1st time this week for 1 night (on a BRG)
I wouldn't be surprised if as noted above, that all the staff is new. Confusion and disorganization seemed to be the running theme during my short stay.
Checkin was anything but smooth as the staff didn't appear to know how to manage 2 sets of guests arriving in close order. I was thanked for my loyalty as a Diamond and after much shuffling through a drawer, was handed a welcome letter that seemed to primarily serve as warning that room service or Eastway would be an extra charge. I was pretty much told I wanted points over the amenity that was described as a macaron and maybe some chocolate.
I booked a Queen but have no idea if I as upgraded because, I happened to ask if my room had both a stand alone tub and shower. The agent seemed a bit flummoxed by the question but I commend her for making whatever calls she needed to make to put me in a room with both.
I was given room 526 and as others have mentioned, found the layout a bit confusing. Also, for a hotel with only 6 floors, the elevators were incredibly slow.
afaik, 526 was a larger King and though spacious, I wouldn't choose that room on a return visit. Biggest downsides, were the smallish porthole Windows and lack of outlets anywhere near the bed. Also, while not a big deal, I thought the small tv seemed out of place and overall, the room seemed a bit sterile looking. (Though tbh, I had just come off a stay at the Andaz AMS and after that pretty much any decor would seem bland)
Other disappointments in my 24hr stay include, realizing too late that no robes were provided, sitting on the couch & noticing a sizable tear in the bed sheets and utter disappointment in the offerings and presentation of brunch. Staffing in 1902 was minimal and also disorganized. I had to seek out staff as no one ever came by my table, even to ask my room number.
Again, perhaps my expectations were too highly set by the AMS Andaz, where everything was beautifully prepared , presented and staff was personable and extremely polished. While 1901 is an attractive room, I didn't expect to see steam table eggs and uninspired cold cuts and basic pastries. It was just slightly better than a US midrange Marriott lounge breakfast. In fact, I enjoyed the food offerings at the LHR UA lounge more.
While I'm glad I got to stay at this property at a very good rate, it would be nice if the property operated at a level commensurate with the typical rates they charge, so that I would want to return.
I wouldn't be surprised if as noted above, that all the staff is new. Confusion and disorganization seemed to be the running theme during my short stay.
Checkin was anything but smooth as the staff didn't appear to know how to manage 2 sets of guests arriving in close order. I was thanked for my loyalty as a Diamond and after much shuffling through a drawer, was handed a welcome letter that seemed to primarily serve as warning that room service or Eastway would be an extra charge. I was pretty much told I wanted points over the amenity that was described as a macaron and maybe some chocolate.
I booked a Queen but have no idea if I as upgraded because, I happened to ask if my room had both a stand alone tub and shower. The agent seemed a bit flummoxed by the question but I commend her for making whatever calls she needed to make to put me in a room with both.
I was given room 526 and as others have mentioned, found the layout a bit confusing. Also, for a hotel with only 6 floors, the elevators were incredibly slow.
afaik, 526 was a larger King and though spacious, I wouldn't choose that room on a return visit. Biggest downsides, were the smallish porthole Windows and lack of outlets anywhere near the bed. Also, while not a big deal, I thought the small tv seemed out of place and overall, the room seemed a bit sterile looking. (Though tbh, I had just come off a stay at the Andaz AMS and after that pretty much any decor would seem bland)
Other disappointments in my 24hr stay include, realizing too late that no robes were provided, sitting on the couch & noticing a sizable tear in the bed sheets and utter disappointment in the offerings and presentation of brunch. Staffing in 1902 was minimal and also disorganized. I had to seek out staff as no one ever came by my table, even to ask my room number.
Again, perhaps my expectations were too highly set by the AMS Andaz, where everything was beautifully prepared , presented and staff was personable and extremely polished. While 1901 is an attractive room, I didn't expect to see steam table eggs and uninspired cold cuts and basic pastries. It was just slightly better than a US midrange Marriott lounge breakfast. In fact, I enjoyed the food offerings at the LHR UA lounge more.
While I'm glad I got to stay at this property at a very good rate, it would be nice if the property operated at a level commensurate with the typical rates they charge, so that I would want to return.
I think there's always been significant turnover in staff there, but it does seem to be worse this year. But I should note that, while I otherwise enjoy the Amsterdam Andaz, I've encountered lengthy delays in checking in there for both my stays, where the staff not only can't handle two checkins at once, but then ran around the hotel to try to open a bottle of wine for the guests who arrived 1 minute before me.
Sep 25, 2016, 4:05 pm
#611
Join Date: Oct 2006
Programs: UA, bmi, AA, CO, DL, B6, AMEX, Hertz, Most Hotels
Posts: 3,002
I've stayed at this property dozens of times since it became a Hyatt, and the first time I can recall ever seeing a "welcome letter" was quite recently, when 1901 was closed and they were trying to force Diamonds into breakfast in the lobby (this was the beginning of the "enhancement" away from the room service and weekday Eastway--which in turn had been an enhancement from the original 7/7 Eastway--breakfast options for Diamonds, which followed the enhancement away of complimentary newspapers), so your read on it is absolutely correct. Service at 1901 has always, IME, been poor, which is one of the reasons I have so much preferred Eastway and the relatively punctual room service there.
I think there's always been significant turnover in staff there, but it does seem to be worse this year. But I should note that, while I otherwise enjoy the Amsterdam Andaz, I've encountered lengthy delays in checking in there for both my stays, where the staff not only can't handle two checkins at once, but then ran around the hotel to try to open a bottle of wine for the guests who arrived 1 minute before me.
I think there's always been significant turnover in staff there, but it does seem to be worse this year. But I should note that, while I otherwise enjoy the Amsterdam Andaz, I've encountered lengthy delays in checking in there for both my stays, where the staff not only can't handle two checkins at once, but then ran around the hotel to try to open a bottle of wine for the guests who arrived 1 minute before me.
Sep 25, 2016, 9:01 pm
#612
Suspended
Join Date: Sep 2009
Location: Monte Sereno, California
Programs: Hyatt Globalist, AA EXP, 2 mm, Marriott Gold
Posts: 1,398
That's too bad when I stayed they had an awesome team. I stayed for 2 weeks and got to know many of the staff. I was told by a few of the employees people don't stay long, staff members come and go... and no they don't go to other Hyatt's, THEY QUIT! 
I'm afraid that the staff here are a bit hit and miss. They had a really good set of people working there but I guess they get rotated to other properties over time. The current staff seem look complete amateurs.
BTW there are normally robes, albeit not towelling robes, in one of the baskets in the wardrobe.
BTW there are normally robes, albeit not towelling robes, in one of the baskets in the wardrobe.
Oct 8, 2016, 1:26 pm
#613
Join Date: Oct 2009
Posts: 351
Had two night stay last week, haven't stayed in about a year, been staying at the Conrad on trips to London. Staff were good, asked if I had any special requests when I checked in and out. Got 'upgraded' to one of the local artists rooms (Patrick Morgan), which was nice, previously stayed in the Pearly room, so 2 more to go :-) No problems with wireless, noticed breakfast in 1901 spread was not quite as extensive but still ample and IMO a good spread. I did enjoy the stay and reminded me that the its a stiill a good option so may spread my stays between the Conrad and Andaz a little more
Oct 10, 2016, 9:55 am
#614
Join Date: Sep 2004
Location: Leesburg, VA
Programs: UA MP (DH is MM 1K, so yeah! so am I!), SPG Platinum/LTG, Marriott Platinum Premier/LT Platinum
Posts: 163
How convenient is the Andaz to all of the touristy stuff? Planning a long weekend in London in January and can do a cash & points + DSU for a suite at the Andaz. We do like to walk, but understand that January may be really cold and we will end up taking the tube everywhere anyway (vs. some of the Starwood/Marriott properties which seem closer to the touristy sites).
Oct 10, 2016, 10:02 am
#615
Join Date: Jan 2005
Location: Egham, Surrey, UK
Programs: Mucci Champion des Champions, BAG4L, *A Gold, HH DIA, Hyatt Explorist, Hertz Gold, Avis President
Posts: 3,416
How convenient is the Andaz to all of the touristy stuff? Planning a long weekend in London in January and can do a cash & points + DSU for a suite at the Andaz. We do like to walk, but understand that January may be really cold and we will end up taking the tube everywhere anyway (vs. some of the Starwood/Marriott properties which seem closer to the touristy sites).
January will be cold and probably wet although really cold (freezing) weather is unlikely as we have had mild winters recently.