Hyatt Grand Central New York REVIEW - MASTER THREAD
Apr 1, 2019, 6:59 pm
#1126
Join Date: Nov 2000
Location: Upcountry Maui, HI
Posts: 13,312
I never did find out how they got to $24 because they credited the overcharge back. It was $6.50++ on the menu.
Though I was prepared to pay the $6.50 plus the service charges, tax, room service delivery charge, etc on it if necessary. I knew I was ordering beyond the 1/1/1, It was nice that they removed it, however they got to $24.
I always check the bill, regardless of who is ultimately paying though these days it's me.
-David
Though I was prepared to pay the $6.50 plus the service charges, tax, room service delivery charge, etc on it if necessary. I knew I was ordering beyond the 1/1/1, It was nice that they removed it, however they got to $24.
I always check the bill, regardless of who is ultimately paying though these days it's me.
-David
May 24, 2019, 5:28 pm
#1128
Join Date: Dec 2010
Location: Indianapolis, IN
Programs: Hyatt Explorist, Marriott Lifetime Gold, Hilton Silver, Delta Platinum, AA Platinum Pro
Posts: 47
This has long been a "go to" property for me in NYC, but not any longer. I am not sure if it is because its closing has been announced, if the owners have gotten cheap, and/or if the staff has just become indifferent, but the attention to detail on the basics is lacking, the Grand Club offerings are stale and underwhelming compared to any major city Regency Club, and the room furnishings are stained, torn, and worn. I am in an upgraded king and the "sofa" is stained everywhere, the leather chair at the small table looks is so torn and threadbare it looks like it was rescued from Goodwill, and it took 12 minutes midday to get the water in the bathroom sink to shift from cold to lukewarm. Add to this the now $30 destination fee ($34.50 with tax) covering many items I could care less about and there is little reason to stay here anymore. No wonder they downgraded it from 25,000 to 20,000 World of Hyatt points. Honestly it is not even worth that in its current condition.
May 24, 2019, 5:36 pm
#1129
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
This has long been a "go to" property for me in NYC, but not any longer. I am not sure if it is because its closing has been announced, if the owners have gotten cheap, and/or if the staff has just become indifferent, but the attention to detail on the basics is lacking, the Grand Club offerings are stale and underwhelming compared to any major city Regency Club, and the room furnishings are stained, torn, and worn. I am in an upgraded king and the "sofa" is stained everywhere, the leather chair at the small table looks is so torn and threadbare it looks like it was rescued from Goodwill, and it took 12 minutes midday to get the water in the bathroom sink to shift from cold to lukewarm. Add to this the now $30 destination fee ($34.50 with tax) covering many items I could care less about and there is little reason to stay here anymore. No wonder they downgraded it from 25,000 to 20,000 World of Hyatt points. Honestly it is not even worth that in its current condition.
May 25, 2019, 10:45 am
#1130
Join Date: Sep 2016
Location: San Francisco, CA
Programs: Flying Blue Platinum, JetBlue Mosaic, Hyatt Globalist, Alaska MVP Gold.
Posts: 1,962
I am not sure if it is because its closing has been announced, if the owners have gotten cheap, and/or if the staff has just become indifferent
May 25, 2019, 12:22 pm
#1131
Join Date: Jul 2012
Location: Chicago
Posts: 1,163
This has long been a "go to" property for me in NYC, but not any longer. I am not sure if it is because its closing has been announced, if the owners have gotten cheap, and/or if the staff has just become indifferent, but the attention to detail on the basics is lacking, the Grand Club offerings are stale and underwhelming compared to any major city Regency Club, and the room furnishings are stained, torn, and worn. I am in an upgraded king and the "sofa" is stained everywhere, the leather chair at the small table looks is so torn and threadbare it looks like it was rescued from Goodwill, and it took 12 minutes midday to get the water in the bathroom sink to shift from cold to lukewarm. Add to this the now $30 destination fee ($34.50 with tax) covering many items I could care less about and there is little reason to stay here anymore. No wonder they downgraded it from 25,000 to 20,000 World of Hyatt points. Honestly it is not even worth that in its current condition.
Sep 10, 2019, 8:05 am
#1132
Join Date: Feb 2005
Programs: Bonvoy Lifetime Titanium, Hyatt Globlist, Hilton Silver, Amtrak Select Plus, UA Silver
Posts: 2,025
For those complaining about this property, maybe a $99 rate will lessen the pain of staying here..
Details
SUNDAY FUNDAY Must stay a minimum of 2 nights. Maximum of 2 nights. Sunday must be included in the stay PREPAY AT TIME OF BOOKING/NON-REFUNDABLE
Deposit Policy
Credit Card Deposit Required
Cancellation Policy
FULL PREPAYMENT/NO REFUND/NO CHANGES
SUNDAY FUNDAY Must stay a minimum of 2 nights. Maximum of 2 nights. Sunday must be included in the stay PREPAY AT TIME OF BOOKING/NON-REFUNDABLE
Deposit Policy
Credit Card Deposit Required
Cancellation Policy
FULL PREPAYMENT/NO REFUND/NO CHANGES
Sep 10, 2019, 8:21 am
#1133
Join Date: Aug 2007
Posts: 1,161
For those complaining about this property, maybe a $99 rate will lessen the pain of staying here..
Details
SUNDAY FUNDAY Must stay a minimum of 2 nights. Maximum of 2 nights. Sunday must be included in the stay PREPAY AT TIME OF BOOKING/NON-REFUNDABLE
Deposit Policy
Credit Card Deposit Required
Cancellation Policy
FULL PREPAYMENT/NO REFUND/NO CHANGES
SUNDAY FUNDAY Must stay a minimum of 2 nights. Maximum of 2 nights. Sunday must be included in the stay PREPAY AT TIME OF BOOKING/NON-REFUNDABLE
Deposit Policy
Credit Card Deposit Required
Cancellation Policy
FULL PREPAYMENT/NO REFUND/NO CHANGES
Sep 10, 2019, 5:59 pm
#1134
Suspended
Join Date: Oct 2017
Location: Miami, Florida
Programs: AA ExPlat, Hyatt Globalist, IHG Spire, Hilton Gold
Posts: 4,009
For those complaining about this property, maybe a $99 rate will lessen the pain of staying here..
Details
SUNDAY FUNDAY Must stay a minimum of 2 nights. Maximum of 2 nights. Sunday must be included in the stay PREPAY AT TIME OF BOOKING/NON-REFUNDABLE
Deposit Policy
Credit Card Deposit Required
Cancellation Policy
FULL PREPAYMENT/NO REFUND/NO CHANGES
SUNDAY FUNDAY Must stay a minimum of 2 nights. Maximum of 2 nights. Sunday must be included in the stay PREPAY AT TIME OF BOOKING/NON-REFUNDABLE
Deposit Policy
Credit Card Deposit Required
Cancellation Policy
FULL PREPAYMENT/NO REFUND/NO CHANGES
Sep 30, 2019, 6:21 pm
#1136
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
With all the bad reviews is the hotel worth $130 per night? I'm seeing that in Nov. Potentially a Prive rate with breakfast would not be much more.
Was leaning toward Gild Hall otherwise.
Was leaning toward Gild Hall otherwise.
Oct 1, 2019, 6:35 am
#1137
Join Date: Feb 2005
Programs: Bonvoy Lifetime Titanium, Hyatt Globlist, Hilton Silver, Amtrak Select Plus, UA Silver
Posts: 2,025
Thanks for the heads up about the rate... Will look into it for Nov.
I've stayed here well over 200 nights in the past 19 years. Is not a "bad" hotel. If you can get this place for $130, go for it. But keep in mind there is a resort fee (or what ever they call it) which many NYC hotel now charges. You get some of that back if you use the credit for purchase at the market. Of course being a Glob have its benefits so I stay here when I can if the rates are reasonable.
I've stayed here well over 200 nights in the past 19 years. Is not a "bad" hotel. If you can get this place for $130, go for it. But keep in mind there is a resort fee (or what ever they call it) which many NYC hotel now charges. You get some of that back if you use the credit for purchase at the market. Of course being a Glob have its benefits so I stay here when I can if the rates are reasonable.
Oct 1, 2019, 9:16 am
#1138
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
It's an awful hotel but if it's $130 vs everything else at $300+ then sure go for it. I stay there when there's a major price difference, but it would take that and that only to pick it over anything else.
Oct 1, 2019, 11:33 am
#1139
Join Date: Feb 2005
Programs: Bonvoy Lifetime Titanium, Hyatt Globlist, Hilton Silver, Amtrak Select Plus, UA Silver
Posts: 2,025
One place I swore off and will never stay is The Marriott Algonquin Hotel Times Square, Autograph Collection. Even if is free... An over price closet that is what I call it.
Oct 1, 2019, 11:36 am
#1140
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,054
Boy they must have screwed you really bad based on your comments. If I hated a place as much as you hate GHNY, I would not even stay there if is free.
One place I swore off and will never stay is The Marriott Algonquin Hotel Times Square, Autograph Collection. Even if is free... An over price closet that is what I call it.
One place I swore off and will never stay is The Marriott Algonquin Hotel Times Square, Autograph Collection. Even if is free... An over price closet that is what I call it.
I feel the same way about Park Hyatt Seoul. Anywhere but there. Even if it's free.