Hyatt Grand Central New York REVIEW - MASTER THREAD
Nov 24, 2018, 8:04 pm
#1066
Join Date: Nov 2000
Location: Upcountry Maui, HI
Posts: 13,312
Did you use the WoH line all the way on the far end of the lobby (closest to the elevators and marketplace)? Still, it's a small check-in area for that large of a property.
They didn't have the cards the last time I was there, they just said they'd take it off the bill.
I would just call down later if I had an issue like that, rather than argue it with the clerk checking me in.
-David
I would just call down later if I had an issue like that, rather than argue it with the clerk checking me in.
-David
Nov 25, 2018, 3:21 am
#1067
Join Date: Aug 2004
Location: Germany
Programs: Hyatt Dia, MM, DGAEZ
Posts: 607
yes, of course. Additional problem was, that the Desk assistant pulled the WOH people BEFORE the others.... so some of them started to walk around started discussion. Not really bad, but shouldnt happen
Jan 14, 2019, 10:38 am
#1068
Join Date: Oct 2002
Location: Laguna Beach CA
Programs: AA EXP/4MM UA 1MM, HY Global, Bon Lft Plat, HH Dia
Posts: 720
Like the convenient location of the Grand Hyatt, New York, but will not stay here as long as they do the "destination fee" nonsense. If it is part of the cost of staying at the hotel, then the hotel should include it in the room rate. But if they were honest about the costs of the stay, it woudn't show as a "low price point" on hotel searches, where many sites don't disclose the "destination" fee until further along in the booking process.
Ridiculous that hotels have to come up with items not needed or wanted to justify extorting additional fees from guests.
Ridiculous that hotels have to come up with items not needed or wanted to justify extorting additional fees from guests.
Jan 14, 2019, 10:55 am
#1069
Join Date: Feb 2005
Programs: Bonvoy Lifetime Titanium, Hyatt Globlist, Hilton Silver, Amtrak Select Plus, UA Silver
Posts: 2,025
I certainly agree with you on the fee and many in the city are beginning to charge it. But this works out for the Globs because is wipe off the bill but you still get the $15 daily to use at the market. This means a free meal if the lounge is not your liking. It pays to be a Glob in this case.
Jan 19, 2019, 11:07 am
#1070
Join Date: Nov 2001
Programs: UA 1K, AA EXP, DL Plat,Hyatt Diamond, SPG Plat, Marriott PP, National EE,Hertz PC
Posts: 679
Just a warning note here for Globalists staying at this hotel. I booked a non-refundable, prepaid rate the other day for a stay next week. The charge hit my credit card including $34 for the (nonsensical) Destination fee. I had to call the hotel and after five minutes holding they said they would refund it.
Given this is a Hyatt-owned property, it's beyond ridiculous they can't even setup their systems to follow Hyatt's own program rules and benefits.
Given this is a Hyatt-owned property, it's beyond ridiculous they can't even setup their systems to follow Hyatt's own program rules and benefits.
Mar 17, 2019, 1:53 pm
#1071
Join Date: Aug 2001
Posts: 9,683
Has any non-Globalist been able to get out of paying this ridiculous Destination Fee at the Grand Hyatt New York? It just irritates me to no end that I'll have to pay an extra $225 for a 9-night stay when I'll get almost nothing out of it. If you have gotten out of it, what did you say? Who did you talk to?
Mar 25, 2019, 2:49 pm
#1073
Join Date: Feb 2019
Posts: 3
Summary of destination fee f and b
So every day you can use upto 15 usd credit at market and upto 10 usd credit at the bar, is that right?
I Understand the market you can get something to go, how does it work at the bar??
Also I have seen the fee covers calls both international and local to the value of 10 usd. Does anyone know if this 10 USD is per day or per stay?
I Understand the market you can get something to go, how does it work at the bar??
Also I have seen the fee covers calls both international and local to the value of 10 usd. Does anyone know if this 10 USD is per day or per stay?
Mar 25, 2019, 6:44 pm
#1074
Join Date: Aug 2007
Posts: 1,161
Or... vote with your wallet and simply don’t stay there!
I dont get the constant effort to “get out of it..” It’s such an easy choice: pay or don’t stay there. Instead people will whine, harass the poor desk clerks, kick, scream, etc. Just because you don’t like the rules doesn’t mean they don’t apply to you.
I dont get the constant effort to “get out of it..” It’s such an easy choice: pay or don’t stay there. Instead people will whine, harass the poor desk clerks, kick, scream, etc. Just because you don’t like the rules doesn’t mean they don’t apply to you.
Last edited by txhyattlvr; Mar 25, 2019 at 6:50 pm
Mar 26, 2019, 5:31 pm
#1076
Join Date: Feb 2005
Programs: Bonvoy Lifetime Titanium, Hyatt Globlist, Hilton Silver, Amtrak Select Plus, UA Silver
Posts: 2,025
Mar 26, 2019, 5:41 pm
#1077
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
Mar 27, 2019, 8:25 pm
#1078
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
I'm staying here for maybe the tenth time and every time this hotel rubs me the wrong way.
I think it comes down to this hotel is just cheap. And I don't mean by room rate, which yes is rather low, but in how they approach everything. They nickel and dime you for everything (including basic services like holding luggage for a few hours), while giving bad service and doing the bare minimum.
Here's a great example. This morning I went to take a shower to notice that the hotel doesn't provide shower gel. I call downstairs to ask for shower gel, only to be told "sorry we don't provide shower gel, use soap". This attitude permeate through everything this hotel does, from cheap furnishings to not providing bottled water in the room, etc.
I think it comes down to this hotel is just cheap. And I don't mean by room rate, which yes is rather low, but in how they approach everything. They nickel and dime you for everything (including basic services like holding luggage for a few hours), while giving bad service and doing the bare minimum.
Here's a great example. This morning I went to take a shower to notice that the hotel doesn't provide shower gel. I call downstairs to ask for shower gel, only to be told "sorry we don't provide shower gel, use soap". This attitude permeate through everything this hotel does, from cheap furnishings to not providing bottled water in the room, etc.
Mar 28, 2019, 6:16 am
#1079
Join Date: Feb 2005
Programs: Bonvoy Lifetime Titanium, Hyatt Globlist, Hilton Silver, Amtrak Select Plus, UA Silver
Posts: 2,025
Here's a great example. This morning I went to take a shower to notice that the hotel doesn't provide shower gel. I call downstairs to ask for shower gel, only to be told "sorry we don't provide shower gel, use soap". This attitude permeate through everything this hotel does, from cheap furnishings to not providing bottled water in the room, etc.
Mar 28, 2019, 6:36 am
#1080
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
I expect this at a Hyatt Place, but not at a Grand Hyatt. It's supposed to be a full service hotel.