Park Hyatt Chicago REVIEW - MASTER THREAD
Mar 5, 2016, 8:54 am
#601
Join Date: Sep 2009
Location: Europe
Posts: 2,602
Mar 8, 2016, 6:25 pm
#602
Join Date: Jun 2005
Posts: 192
Update on DSU Issue
Just a quick update to let you know that this all got settled today. I have been in contact with Guest Relations regarding this issue and have been satisfied with our end result. After speaking w/ guest relations they decided that they would offer me a stay in an "equivalent" suite to the one in which I was originally assigned. This would be on their dime (saw in the email that it showed $800+ for the room) as they confirmed with me that the hotel was not offering anything other than a standard room "with a view."
After thinking about if for a day I decided that I do not want to give any of my business or $$ to this hotel who is not interested in honoring the benefits of my Diamond membership nor willing to work with a loyal GP member. Guest relations has now moved me to another hotel, offered me bonus points for the mishap and returned my DSU to be used before the 2017 deadline.
I thank them for their efforts and again will not be staying nor recommending the PH Chicago again... Thank you for the feedback...
After thinking about if for a day I decided that I do not want to give any of my business or $$ to this hotel who is not interested in honoring the benefits of my Diamond membership nor willing to work with a loyal GP member. Guest relations has now moved me to another hotel, offered me bonus points for the mishap and returned my DSU to be used before the 2017 deadline.
I thank them for their efforts and again will not be staying nor recommending the PH Chicago again... Thank you for the feedback...
Mar 11, 2016, 6:06 pm
#603
Join Date: Mar 2007
Location: LAX
Programs: NW 1MM, BD Gold, BA Gold, AA 1MM, LM, VX eleVAte, Hyatt D6, SPG Plat, Hertz President's
Posts: 304
Why am I not surprised at the incompetence of this property. I would contact our Gold Passport Concierge staff here on Flyertalk and see what they can do. Otherwise the precious suggestion is sound but make sure the DSU that is returned is a new one since the old one expired on Monday.
Just a quick update to let you know that this all got settled today. I have been in contact with Guest Relations regarding this issue and have been satisfied with our end result. After speaking w/ guest relations they decided that they would offer me a stay in an "equivalent" suite to the one in which I was originally assigned. This would be on their dime (saw in the email that it showed $800+ for the room) as they confirmed with me that the hotel was not offering anything other than a standard room "with a view."
After thinking about if for a day I decided that I do not want to give any of my business or $$ to this hotel who is not interested in honoring the benefits of my Diamond membership nor willing to work with a loyal GP member. Guest relations has now moved me to another hotel, offered me bonus points for the mishap and returned my DSU to be used before the 2017 deadline.
I thank them for their efforts and again will not be staying nor recommending the PH Chicago again... Thank you for the feedback...
After thinking about if for a day I decided that I do not want to give any of my business or $$ to this hotel who is not interested in honoring the benefits of my Diamond membership nor willing to work with a loyal GP member. Guest relations has now moved me to another hotel, offered me bonus points for the mishap and returned my DSU to be used before the 2017 deadline.
I thank them for their efforts and again will not be staying nor recommending the PH Chicago again... Thank you for the feedback...
Mar 11, 2016, 8:54 pm
#604
Join Date: Feb 2010
Location: ORD
Programs: UA 1K
Posts: 4,220
EDIT: Decided to try the new Loews, got a nice rate via FHR for two nights.
Last edited by United747; Mar 16, 2016 at 12:57 pm Reason: see above
Mar 24, 2016, 4:17 pm
#605
Join Date: Feb 2013
Location: Madison, WI
Programs: Alaska MVPG
Posts: 18
Just booked a single night stay here for this coming Saturday, mostly because I'm a big fan of most of the international PH properties I've stayed at and just feel like I should "check the box" on the one in Chicago given how frequently I visit.
Interested to see how it goes based on some of the recent feedback on here. I'll keep you guys posted.
Interested to see how it goes based on some of the recent feedback on here. I'll keep you guys posted.
May 3, 2016, 2:42 pm
#607
Join Date: Feb 2013
Location: Madison, WI
Programs: Alaska MVPG
Posts: 18
Just booked a single night stay here for this coming Saturday, mostly because I'm a big fan of most of the international PH properties I've stayed at and just feel like I should "check the box" on the one in Chicago given how frequently I visit.
Interested to see how it goes based on some of the recent feedback on here. I'll keep you guys posted.
Interested to see how it goes based on some of the recent feedback on here. I'll keep you guys posted.
One other point. Booked through Amex FHR, included my HGP# at time of booking yet somehow it didn't make it onto the reservation. Only discovered upon receiving my folio that my HGP# wasn't attached. Requested credit like a month ago and haven't seen anything yet.
May 6, 2016, 2:08 pm
#608
Join Date: Jan 2002
Location: Dallas, TX, USA
Programs: AA EXP, HH Gold, Hyatt Globalist, IC Plat, SPG Gold
Posts: 961
Meh. Nothing to write home about. Probably wouldn't stay here again.
One other point. Booked through Amex FHR, included my HGP# at time of booking yet somehow it didn't make it onto the reservation. Only discovered upon receiving my folio that my HGP# wasn't attached. Requested credit like a month ago and haven't seen anything yet.
One other point. Booked through Amex FHR, included my HGP# at time of booking yet somehow it didn't make it onto the reservation. Only discovered upon receiving my folio that my HGP# wasn't attached. Requested credit like a month ago and haven't seen anything yet.
You get immediate resolution if you call HGP customer service IME.
May 7, 2016, 12:03 am
#609
Suspended
Join Date: Sep 2009
Location: Monte Sereno, California
Programs: Hyatt Globalist, AA EXP, 2 mm, Marriott Gold
Posts: 1,398
May 24, 2016, 12:29 pm
#610
Moderator: CommunityBuzz!, OMNI, OMNI/PR, and OMNI/Games & FlyerTalk Evangelist
Join Date: Nov 2000
Location: ORD (MDW stinks)
Programs: UAMM, AAMM & ExPlat, Marriott lifetime Plat, IHG Plat, Hilton Diamond
Posts: 23,513
NoMi Kitchen review
A number of my business team dined at NoMi Kitchen to celebrate a very good year end.
Mrs Willie & I arrived early, so headed out to the open air bar. It was one of the first nice weekend Spring day in Chicago, so place was packed. We were able to get a table for two. It was 10 mins before we were waited on and another 10 mins for the drinks. Wasn't pleased with that but didn't care too much as we were happy soaking up the sun. I had a Pepper & Pine, a tequila cocktail with pineapple & red pepper flavor, was delicious. Mrs Willie had a Pimm's Cup, again a refreshing cocktail on a beautiful day.
Once most of our team arrived we were seated in the main room.
Started with NoMi sushi platter and the 5 cheese board.
5 cheese board mostly consisted of goat and sheeps milk options, there was a cow's milk option. For the quality, I didn't feel I was getting a value.
NoMI Sushi Platter - tuna, yellowtail & scallop sashimi. tuna, salmon, shrimp & eel nigiri. tiger & california maki. Sushi was incredible fresh, standout for me was the scallop sashimi, a huge diver's scallop cut in 1/2, luxurious!
For our main, Mrs Willie & I ordered a shared Roasted Red Snapper entree (besides mains, there are 3 shared entrees on the menu). Snapper came with clams, black mussels, vegetable fricassee, sauce mariniere. Served boneless after roasting, this dish was a stunner, just perfect. While the pieces I had were devoid of bones, Mrs Willie ran into a piece that had dorsal fin bones, so slight dig there on prep.
A co-worker did offer me a piece of their entree, the Niman Ranch Heritage Pork Chop (bone in) w/charred onion, baby carrot, mustard seed sauce. Chop was cooked perfectly and full of flavor. I'm sure I would have been pleased had I ordered it, that said, the snapper was sublime.
Various sides were passed around, fried kale w/bacon, Yukon gold potato puree w/churned butter, sauteed forest mushrooms w/baby spinach, shallot, garlic.
Both the kale and potato puree were fantastic. I'm a mushroom fanatic but something was off with the mushroom side, almost like some soap had made it into the dish somehow.
A delicious wine list, then again, when paying well north of $100 a bottle, I expect the wine to be great.
Service had some jerky moments, I'm sure some of that was our group's fault as there were stragglers. When on, service was quite good.
Based on the snapper alone, Mrs Willie & I are sure to return to NoMi.
Dinner menu: http://www.hyatt.com/corporate/resta...hen/menus.html
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Mrs Willie & I arrived early, so headed out to the open air bar. It was one of the first nice weekend Spring day in Chicago, so place was packed. We were able to get a table for two. It was 10 mins before we were waited on and another 10 mins for the drinks. Wasn't pleased with that but didn't care too much as we were happy soaking up the sun. I had a Pepper & Pine, a tequila cocktail with pineapple & red pepper flavor, was delicious. Mrs Willie had a Pimm's Cup, again a refreshing cocktail on a beautiful day.
Once most of our team arrived we were seated in the main room.
Started with NoMi sushi platter and the 5 cheese board.
5 cheese board mostly consisted of goat and sheeps milk options, there was a cow's milk option. For the quality, I didn't feel I was getting a value.
NoMI Sushi Platter - tuna, yellowtail & scallop sashimi. tuna, salmon, shrimp & eel nigiri. tiger & california maki. Sushi was incredible fresh, standout for me was the scallop sashimi, a huge diver's scallop cut in 1/2, luxurious!
For our main, Mrs Willie & I ordered a shared Roasted Red Snapper entree (besides mains, there are 3 shared entrees on the menu). Snapper came with clams, black mussels, vegetable fricassee, sauce mariniere. Served boneless after roasting, this dish was a stunner, just perfect. While the pieces I had were devoid of bones, Mrs Willie ran into a piece that had dorsal fin bones, so slight dig there on prep.
A co-worker did offer me a piece of their entree, the Niman Ranch Heritage Pork Chop (bone in) w/charred onion, baby carrot, mustard seed sauce. Chop was cooked perfectly and full of flavor. I'm sure I would have been pleased had I ordered it, that said, the snapper was sublime.
Various sides were passed around, fried kale w/bacon, Yukon gold potato puree w/churned butter, sauteed forest mushrooms w/baby spinach, shallot, garlic.
Both the kale and potato puree were fantastic. I'm a mushroom fanatic but something was off with the mushroom side, almost like some soap had made it into the dish somehow.
A delicious wine list, then again, when paying well north of $100 a bottle, I expect the wine to be great.
Service had some jerky moments, I'm sure some of that was our group's fault as there were stragglers. When on, service was quite good.
Based on the snapper alone, Mrs Willie & I are sure to return to NoMi.
Dinner menu: http://www.hyatt.com/corporate/resta...hen/menus.html
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Jun 5, 2016, 4:30 pm
#611
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
Hey the hotel has a dog now!
One-eyed pug finds 'furever' hotel home at Park Hyatt Chicago
One-eyed pug finds 'furever' hotel home at Park Hyatt Chicago
It's safe to say that the ruff times are over for one middle-aged pug who was recently adopted by the manager of a local hotel.
Parker, a 5-year-old pug who happens to be missing an eye, can't seem to shake the overwhelming amount of pupparazi that has visited in the past 3 1/2 weeks of her new residency at the Park Hyatt Chicago.
Parker, a 5-year-old pug who happens to be missing an eye, can't seem to shake the overwhelming amount of pupparazi that has visited in the past 3 1/2 weeks of her new residency at the Park Hyatt Chicago.
Jun 6, 2016, 8:05 pm
#612
Join Date: Aug 2013
Location: Minnesota
Programs: Hyatt Globalist
Posts: 1,101
Jun 9, 2016, 2:39 pm
#613
Join Date: Nov 2015
Location: Anywhere the Wind Blows...
Programs: AS MVPG 75K / AA EXP / VX Gold / WOH Globalist / SPG Gold / HHonors Gold
Posts: 92
Saw this outside the PH's front door about a month and a half ago.
Jul 3, 2016, 12:23 pm
#614
Join Date: Mar 2011
Programs: AA Platinum Pro, Hilton Diamond, Hyatt Exploralist, Marriot Silver
Posts: 2,065
More Gold Passport Exceptions?
I was on the phone and a rep told me that this hotel has a note stating that they do not allow point redemptions for suites. Are hotels allowed to excuse themselves from individual aspects of the Gold Passport program? I've heard of DSU exemptions, but not points exemptions.
(This didn't affect my call since I was booking a DSU, but thought it was weird.)
(This didn't affect my call since I was booking a DSU, but thought it was weird.)
Jul 11, 2016, 6:54 pm
#615
Join Date: Aug 2006
Location: Southern California
Programs: AA Exec Plat, UA Gold, Hyatt Globalist, Marriott Titanium, Hilton Gold, National Exec, Hertz Pres
Posts: 212
PH w/o DSU vs. HR w/ DSU
I have 4 nights in Chicago coming up. I'm debating between Hyatt Regency Chicago w/ DSU or Park Hyatt Chicago w/o DSU. Unfortunately, the base "Park Suite" isn't available for my nights at Park Hyatt Chicago. Which would you pick (HR w/ DSU vs. PH w/o DSU) if price is not a factor (AMEX FHR makes the rates more comparable)?