Park Hyatt Chicago REVIEW - MASTER THREAD
Jul 17, 2019, 10:24 pm
#692
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
Let me preface this by saying I have many fond memories of the PH Chicago and they have generally treated me well (especially upgrades, including once even to the penthouse suite). However, I do agree with a general tone in this thread that the property has gone downhill in recent times (particularly service levels) but I've regularly still booked here because of the goodwill from the past.
Unfortunately, my most recent stay was a comedy of errors - and all within just a few hours of checking-in (after a redeye) - culminating in a housekeeper barging in from the hallway via the bedroom door of my suite despite that I had the DND up on the main/living room door. (Note that there was not even a DND hang tag available on the door in the bedroom, so I don't know how I could have avoided this.) I decided to check out after that and I believe this is only the third time I've ever checked out of a hotel early. I decided to give management a chance to respond before posting here but to say they didn't address any of the issues might actually be an understatement.
In fairness, both the FD agent who checked me in and the doorman were very friendly - and the Glob room service breakfast was pretty good (at least after I finally got it.....).
While I'm posting, any opinion on the quietest Hyatt property in central(-ish) Chicago (I suppose the West Loop Hyatt House is technically west of Halsted)? Especially in regard to street noise.
I did have what appears to be one of these in my suite bedroom.
Unfortunately, my most recent stay was a comedy of errors - and all within just a few hours of checking-in (after a redeye) - culminating in a housekeeper barging in from the hallway via the bedroom door of my suite despite that I had the DND up on the main/living room door. (Note that there was not even a DND hang tag available on the door in the bedroom, so I don't know how I could have avoided this.) I decided to check out after that and I believe this is only the third time I've ever checked out of a hotel early. I decided to give management a chance to respond before posting here but to say they didn't address any of the issues might actually be an understatement.
In fairness, both the FD agent who checked me in and the doorman were very friendly - and the Glob room service breakfast was pretty good (at least after I finally got it.....).
While I'm posting, any opinion on the quietest Hyatt property in central(-ish) Chicago (I suppose the West Loop Hyatt House is technically west of Halsted)? Especially in regard to street noise.
I did have what appears to be one of these in my suite bedroom.
Jul 18, 2019, 7:07 am
#693
FlyerTalk Evangelist
Join Date: Feb 2003
Location: Depends on the day!
Programs: Marriott/Lifetime Titanium Hyatt/Explorist, Hilton/Silver, IHG Spire,UA Gold
Posts: 17,832
Depending on what day of the week, the Hyatt Centric in the Loop is very quiet...the weekends are REALLY quiet.
Jul 18, 2019, 12:23 pm
#694
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
I may try the West Loop Hyatt House next time as it's a new build. I probably prefer to be in River North but always visit West Loop on my trips so it's probably fine location-wise.
At the same time, between how unpredictable PH Chicago is now and how awful PHNY is, I'm really rethinking my loyalty to Hyatt (specifically my recent dash to LTG). These should be the flagship properties for the brand but they're closer to embarassments.
Jul 18, 2019, 2:16 pm
#695
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,055
I felt the same way about theWit (DoubleTree), where I stayed a couple times. Weekends seemed really quiet (even with the club on the roof), weekdays were more YMMV. I hated the motions on the thermostat at theWit though.
I may try the West Loop Hyatt House next time as it's a new build. I probably prefer to be in River North but always visit West Loop on my trips so it's probably fine location-wise.
At the same time, between how unpredictable PH Chicago is now and how awful PHNY is, I'm really rethinking my loyalty to Hyatt (specifically my recent dash to LTG). These should be the flagship properties for the brand but they're closer to embarassments.
I may try the West Loop Hyatt House next time as it's a new build. I probably prefer to be in River North but always visit West Loop on my trips so it's probably fine location-wise.
At the same time, between how unpredictable PH Chicago is now and how awful PHNY is, I'm really rethinking my loyalty to Hyatt (specifically my recent dash to LTG). These should be the flagship properties for the brand but they're closer to embarassments.
Jul 27, 2019, 12:20 pm
#696
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
In addition to Ambassador status being a huge boon, even better for me now with Marriott Bonvoy than it was even with wonderful SPG, the luxury and premium hotel options with the immense Bonvoy portfolio make it very easy to find an excellent option in almost any location I want. The RC Chicago isn't so good IMO, but the Gwen is wonderful. But in every other city, there are so many excellent luxury options as to make it so easy!
Sep 4, 2019, 7:40 pm
#698
Join Date: Feb 2000
Location: NJ
Programs: UA LTG, AA LTG, Bonvoy LTP, IHG Plat, LHW Sterling
Posts: 2,405
Just completed a 3 night stay and can now answer my own question. Yes, they have been removed from the non-suite rooms due to age. Current replacement is rather sad in comparison. The Pritzker that was responsible for the construction of the hotel is probably rolling over in his grave as I read he personally demanded them.
Last edited by schriste; Sep 5, 2019 at 8:37 am
Sep 4, 2019, 7:56 pm
#699
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
If it makes anyone feel better, the RC rooms and suites are dreadful, and the WA has been suffering a slow decline much like this PH. So there really is no obvious outstanding points/loyalty program property--though the Gwen might get my vote for the time being.
Sep 4, 2019, 10:22 pm
#700
Join Date: Mar 2007
Location: LAX
Programs: NW 1MM, BD Gold, BA Gold, AA 1MM, LM, VX eleVAte, Hyatt D6, SPG Plat, Hertz President's
Posts: 304
Sep 5, 2019, 7:08 am
#701
Join Date: Feb 2000
Location: NJ
Programs: UA LTG, AA LTG, Bonvoy LTP, IHG Plat, LHW Sterling
Posts: 2,405
https://www.chicagotribune.com/news/...138-story.html
Front desk told me PHC is due for a renovation next year. As 777 mentions above, it is still a quality hard product. The bathtub is spacious and comfortable... 2 can easily fit. Excellent shower with good pressure. The view out across the water tower, Modern Art Museum, and lake is one of my favorites... very 3 dimensional with many layers of interest. Very comfy bed. Breakfast at NoMi is still excellent.
I hope the renovation will be more thoughtful than the current trend of a psychotic carpet and nothing on the walls except perhaps a purple blotch over the bed.
Last edited by schriste; Sep 5, 2019 at 8:39 am
Sep 5, 2019, 7:16 am
#702
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,055
https://www.chicagotribune.com/news/...138-story.html
Front desk told me PHC is due for a renovation next year. As 777 mentions above, it is still a quality hard product. The bathtub, although slow to fill, is spacious and comfortable... 2 can easily fit. Excellent shower with good pressure. The view out across the water tower, Modern Art Museum, and lake is one of my favorites... very 3 dimensional with many layers of interest. Very comfy bed. Breakfast at NoMi is still excellent.
I hope the renovation will be more thoughtful than the current trend of a psychotic carpet and nothing on the walls except perhaps a purple blotch over the bed.
Oct 26, 2019, 7:38 pm
#703
Join Date: Sep 2007
Location: San Francisco & London
Programs: UA1k, Oneworld Sapphire, Hyatt Globalist, IHG DiamondAmb, Hilton Diamond, Marriott LTP,
Posts: 1,785
I have checked out the DC PH today and looking to book a Hyatt Property in Chicago for the week after next.
I am looking at the PH and Centric MM, the rates differ by around $125 per night, any suggestions or tips on how both properties treat Globalists?
I am looking at the PH and Centric MM, the rates differ by around $125 per night, any suggestions or tips on how both properties treat Globalists?
Oct 27, 2019, 6:56 am
#704
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Chicagoland, IL, USA
Programs: WN CP, Hilton Diamond
Posts: 14,193
Both very nice. I think that price differential is in the ballpark. Both have free parking, but only on points/free stay. PH gives $72 breakfast reimbursement (not sure if that’s actually $36 per person), but that does not go far with coffee and OJ $6 each. Have heard reports that they will reimburse more as long as you do not go crazy. Centric has decent breakfast buffet, and is near a hospital, so you may hear sirens at night.