Park Hyatt Zurich REVIEW - MASTER THREAD
Jun 23, 2010, 9:45 pm
#168
Join Date: Feb 2009
Location: NYC
Programs: *G, KLM Plat, Avis PC, SPG Plt, Hyt Plt
Posts: 225
Jun 24, 2010, 10:47 am
#169
Join Date: Feb 2001
Location: Seattle
Posts: 559
Jul 11, 2010, 4:33 pm
#170
Join Date: Feb 2008
Posts: 1,597
Just completed a stay here.
Breakfast was excellent. Front desk staff was very friendly during check-in. Nice beverages for diamond welcome amenity. Fruit basket and water provided every day.
However I received absolutely no upgrade
which was quite disappointing.
The room however was small but nice...bathroom door doesn't lock, which I think should be changed.
Room service is prompt.
Breakfast was excellent. Front desk staff was very friendly during check-in. Nice beverages for diamond welcome amenity. Fruit basket and water provided every day.
However I received absolutely no upgrade
which was quite disappointing. The room however was small but nice...bathroom door doesn't lock, which I think should be changed.
Room service is prompt.
Jul 11, 2010, 7:19 pm
#171
FlyerTalk Evangelist
Join Date: Sep 1999
Location: Toronto, Ontario, Canada
Programs: OWEmerald; STARGold; BonvoyPlat; IHGPlat/Amb; HiltonGold; A|ClubPat; AirMilesPlat
Posts: 38,186
Sorry but can't see the need for a locking bathroom door. I tend to trust those I share a room with,when I share a room.
As for postings, had no problem having the gratuities for breakfast on my award stay post with a few days of check-out.
As for postings, had no problem having the gratuities for breakfast on my award stay post with a few days of check-out.
Jul 12, 2010, 1:28 am
#172
Join Date: Oct 2009
Location: Perth, Australia
Programs: Hilton Diamond, QFF WP, Velocity Gold
Posts: 647
Just came back from an outstanding stay here. On par with what we had at Park Hyatt Tokyo.
Check-in: Was late at night, staying on 3 FFN. We had emailed before to enquire regarding possibility for a suite for our honeymoon but none available from the manager. Checked in quickly, luggage taken from porter and up stairs in a flash. Upgrade to Park Executive King.
Room: Staff escorted us to our room and explained to use about the use of the room. Wonderful room. Large rain shower, bath tub, good room-controlled air-conditioning. Bang and Oulfsen TV set.
Amenities: We were greeted with Laurent Perrier champagne and a jar of perhaps 30 Sprungli truffles (!!!!!). We devoured these with great pleasure and were thrilled with the amenity. They had decorated our bed and bathtub with roses for our honeymoon. Loved it. Bath amenities were Blaise Mautin, which were not terrible.
Breakfast: For diamond breakfast we were allowed to have room service or restaurant dining, with the value of the Swiss Farmer's breakfast. Food was fine, could not compare to Park Hyatt Tokyo's croissants. Also, no fruits!!! Lots of cheese and salami, though.
Service: Professional and great service all round. Loved our stay and the staff were awesome.
Overall: Loved our stay. Definitely will go again. 5/5
Check-in: Was late at night, staying on 3 FFN. We had emailed before to enquire regarding possibility for a suite for our honeymoon but none available from the manager. Checked in quickly, luggage taken from porter and up stairs in a flash. Upgrade to Park Executive King.
Room: Staff escorted us to our room and explained to use about the use of the room. Wonderful room. Large rain shower, bath tub, good room-controlled air-conditioning. Bang and Oulfsen TV set.
Amenities: We were greeted with Laurent Perrier champagne and a jar of perhaps 30 Sprungli truffles (!!!!!). We devoured these with great pleasure and were thrilled with the amenity. They had decorated our bed and bathtub with roses for our honeymoon. Loved it. Bath amenities were Blaise Mautin, which were not terrible.
Breakfast: For diamond breakfast we were allowed to have room service or restaurant dining, with the value of the Swiss Farmer's breakfast. Food was fine, could not compare to Park Hyatt Tokyo's croissants. Also, no fruits!!! Lots of cheese and salami, though.
Service: Professional and great service all round. Loved our stay and the staff were awesome.
Overall: Loved our stay. Definitely will go again. 5/5
Jul 12, 2010, 10:20 am
#173
Suspended
Join Date: Aug 2008
Programs: Everything is refundable
Posts: 3,727
Additionally, you would not be able to tell the difference between a Park and Park Executive room...
Everything is prompt at the Park Zurich...
Jul 12, 2010, 10:21 am
#174
Suspended
Join Date: Aug 2008
Programs: Everything is refundable
Posts: 3,727
Jul 13, 2010, 12:44 am
#176
Join Date: May 2007
Location: San Francisco Area
Programs: Hyatt Diamond, SPG Platinum, Fairmont Platinum, ICG Platinum Royal Ambassador, Avis President's Club
Posts: 317
Just returned from a recent trip. We were extremely impressed with the courtesy and professionalism of the staff. One concierge, Friedrich, was as good as I have experienced in my extensive global travels and was always going out of his way to be of assistance. The contemporary hotel rooms while nice with the latest technology do not compare to some of the more spacious and classically elegant older hotel rooms in Europe with views. Striking contemporary lobby and very enjoyable breakfast buffet.
Aug 3, 2010, 1:10 am
#177
Join Date: Dec 2008
Programs: M&M FQT, BA G, Bonvoy LTT, WoH GLOB
Posts: 960
Just back from my first stay at this property (award stay, 1 night), and high expectations (based on this thread) left me disappointed. This is a very nice hotel in an excellent location, and the staff was thoroughly very friendly. However, several things we were not impressed with:
- Virtually no Diamond recognition. No upgrade (unless maybe somebody can find the difference between Park King and Park Executive King) although the front desk staff said they were on very low occupancy that night. I just hate having to ask or negotiate for the Diamond upgrade so simply left it at that. In the room, simply a small bowl of caramel candy and a card from the GM. There was also free water and a small fruit bowl, but I think those came with the room anyway.
- Breakfast was fine, but rather smallish and standard in selection. The restaurant was closed, so it was served in the lounge (which might explain the smaller scale). I ordered an omelett with Roesti, but must say the Roesti were made with warmed up potatoes. Warmed up potatoes have a taste that is simply not nice, and I wonder why they would do this in a place of this (price) class.
- We asked for a late (4pm) check out, but were told all they could do was 2pm. We were offered to leave our bags with the bellman and use the Spa to change, but simply went to the airport and used the lounge there. I did not have the feeling they were trying hard to accommodate us.
Check out was seamless and breakfast charges did not appear on the bill.
Maybe, since they didn't have me on file and this was a free award stay, they didn't bother trying hard...however, based on what we saw I would never spend the 600CHF or so they are asking. The 4P in Sihlcity charges about half, and their treatment with SPG Plats has always been top notch, whether on paid or award stay.
- Virtually no Diamond recognition. No upgrade (unless maybe somebody can find the difference between Park King and Park Executive King) although the front desk staff said they were on very low occupancy that night. I just hate having to ask or negotiate for the Diamond upgrade so simply left it at that. In the room, simply a small bowl of caramel candy and a card from the GM. There was also free water and a small fruit bowl, but I think those came with the room anyway.
- Breakfast was fine, but rather smallish and standard in selection. The restaurant was closed, so it was served in the lounge (which might explain the smaller scale). I ordered an omelett with Roesti, but must say the Roesti were made with warmed up potatoes. Warmed up potatoes have a taste that is simply not nice, and I wonder why they would do this in a place of this (price) class.
- We asked for a late (4pm) check out, but were told all they could do was 2pm. We were offered to leave our bags with the bellman and use the Spa to change, but simply went to the airport and used the lounge there. I did not have the feeling they were trying hard to accommodate us.
Check out was seamless and breakfast charges did not appear on the bill.
Maybe, since they didn't have me on file and this was a free award stay, they didn't bother trying hard...however, based on what we saw I would never spend the 600CHF or so they are asking. The 4P in Sihlcity charges about half, and their treatment with SPG Plats has always been top notch, whether on paid or award stay.
Aug 3, 2010, 1:28 am
#178
Suspended
Join Date: Aug 2008
Programs: Everything is refundable
Posts: 3,727
Zurich is also one of the properties that does a one category upgrade for Diamonds, normally to a Park Executive room and not the best available room.
Standard Diamond amenity is 100g of Swiss bakery delights. Fruit & water are standard perks included in the room rate and will be replenished daily.
A 4 p.m. check out is not a standard perk and breakfast is always served in the lounge at the PH Zurich. High quality selection plus some made to order dishes. They normally prepare whatever you desire.
Sounds like a perfectly normal stay to me.
Remember that Park Hyatt is all about understatement on a very very high level, very professional attitude there as well ( regarded as cold by some American members )
One should not expect a suite upgrades at this place.
BTW, the spa is a nice place to change and stock some more BM products...
Standard Diamond amenity is 100g of Swiss bakery delights. Fruit & water are standard perks included in the room rate and will be replenished daily.
A 4 p.m. check out is not a standard perk and breakfast is always served in the lounge at the PH Zurich. High quality selection plus some made to order dishes. They normally prepare whatever you desire.
Sounds like a perfectly normal stay to me.
Remember that Park Hyatt is all about understatement on a very very high level, very professional attitude there as well ( regarded as cold by some American members )
One should not expect a suite upgrades at this place.
BTW, the spa is a nice place to change and stock some more BM products...
Aug 3, 2010, 3:03 am
#179
Join Date: Dec 2008
Programs: M&M FQT, BA G, Bonvoy LTT, WoH GLOB
Posts: 960
Nothing wrong with the stay, other than maybe the Roesti (this is Switzerland after all !).
But high expectations make it easier to leave behind a slight disappointment - and I have to admit we arrived with high expectations. Looking back, I am more impressed with the service, attention, and amenities received at other, similar properties (such as PH Milan or Dubai, for example).
What is the real difference between Park King and Park Executive King at this property ? Nice to receive a 1-cat upgrade, but not all too relevant when its so hard to tell the difference...
But high expectations make it easier to leave behind a slight disappointment - and I have to admit we arrived with high expectations. Looking back, I am more impressed with the service, attention, and amenities received at other, similar properties (such as PH Milan or Dubai, for example).
What is the real difference between Park King and Park Executive King at this property ? Nice to receive a 1-cat upgrade, but not all too relevant when its so hard to tell the difference...
Aug 3, 2010, 3:36 am
#180
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,755
What you described sounds to me to be a perfectly typical stay. The hotel is a solid business hotel. While I understand your sentiments, I'm not sure what more they could do to wow any of us.