HHonors OUTSIDER

I guarantee all Hyatt members worldwide that points and nights credit will be given even if takes until January 2024.

Steph58

I had a reservation starting today Sept 18. Before the updated post on extended free cancelation dates, I was surprisingly able to reach the front desk (Signature) late yesterday afternoon. She canceled my reservation and my one night deposit credited to my cc within 30 minutes. I wasn't concerned so much about problems with things not working. But the closed roads, traffic conditions around the Signature (Koval and Harmon) plus the only way in via large security guarded gate has been a nightmare for months. I was confident the EQN stay credit will post to Hyatt eventually (already Globalist for next year so no rush). I will likely book future MGM stays until MGM Gold expires Feb 1 2024. Annoying having to pay a lot more $ to stay at HIE, HGI, CY etc. in Henderson than MGM properties. Ditto both HP closer to the Strip.

Carolina2Cali

I am checking out from the Aria tomorrow from a 6 night stay. 4 comp, 2 paid. I was at Cosmo the 5 days prior (not Hyatt but whatever). I sure hope these nights eventually post! Cosmo was lightly affected but MGM is still so so down... people have to get handpays of 78 cents, the spa makes you fill out a paper slip with all of your info for the credit card, various machines down, walkie talkies in the elevators... wifi up and down... aye aye aye. I was going to make a cheap weeklong booking for this week at the cheapest property and then check in, in person, but now I guess not, darn! They DO still sell you rooms if you walk up to the front desk but getting your Hyatt number on there and getting your casino rate etc... not likely!

shand32783

I noticed a missing stay from the end of June. I reached out to the MGM email you're supposed to on Sept 2nd. Got this response "Thank you for contacting MGM Rewards Member Services. We have sent a retroactive request so that you may receive your World of Hyatt points. Please allow up to 10 days before your account has been credited. "

I'm on day 17 and feel that the hack sure is impacting this. These nights are what get me to Globalists, so you can imagine my patience right about now. =)

Troopers

I'm not sure...if it does, my guess is that Hyatt will need to manually credit the nights/points. I don't see how/why MGM is going to rebuild the player rewards info/system to include Hyatt when the relationship ends in 10 days.

Troopers

Did you get a folio printout or emailed? I wasn't able to the other day when I checked out of Bellagio.

some dude

Just thought I'd share some information on what I think will happen with the Hyatt / MGM situation as a result of the hack...

When I checked in to the Luxor on Monday the 18th, I simply gave them my Driver's License as normal... the computer were able to find my reservation, including the MGM Rewards Gold # and the linked World of Hyatt #. The lady checking me in turned her screen to me so that I could see it myself.

I forgot my MGM gold card at home, so I went over to the MGM Rewards desk, and again, handed over my license and had a new MGM Rewards Gold card printed without problem.

I'd expect that these Hyatt nights will post with the same regularity as they did prior to the hack -- which isn't to say "good", but it will post eventually... maybe a week after checkout, maybe 2 months after checkout, requiring an email... but it will post.

nsx

Their website now says:
I doubt that's 100% accurate, but it's an upgrade from last week's statements. My stay is next week.

ORDnHKG

The difference is the MGM Hyatt partnership will end in 10 days, at that point, I don't think the system can recognize to choose to credit to hyatt anymore

ORDnHKG

MGM site and app continue not functioning, no different than 10 days ago

nsx

Yes, I still can't login.

futuramadramallama

Apparently you can make reservations directly now, except, they must be made over the phone.

How confident are we that nights stayed in these last few weeks of Sept will actually post to Hyatt, with or without retroactive and manual intervention?

nsx

My Park MGM reservation has a food and beverage credit. If I understand correctly I can use it for breakfast as long as I do so before checking out. Correct?

What’s the best moderately priced non-buffet breakfast option?

jerry a. laska

If the credit is from one of the room rates that provides $50 (or other amount) for each night of the stay then the credit must be used before midnight each night; you can not use the credit for breakfast on the day you check out. The credit does not roll over if unused.

There are a number of posts about this in the various MGM threads. For example, see:
MGM Properties Daily Food Credit: must use everyday or a credit at checkout?

nsx

When I try to view the reservation to see the terms, all I get is

The online reservation lookup tool is currently not available.

and the confirmation email has no specifics. I’m forewarned now that MGM employs sneaky hidden restrictions. I guess if your flight arrives late and you check in after midnight you are screwed.

I tried calling to ask for the terms but the phones are now shut down at night, as if the phone staff were the same as the IT staff. No web functionality and no phones at night. This is what they call normal operations? They should call it what it is: limited operations.

Any company can get cyber attacked. Not all companies will lie to customers about their recovery progress, but this one will.