Hyatt Regency JFK Airport at Resorts World New York - REVIEW MASTER THREAD
Dec 29, 2022, 9:08 am
#241
Join Date: Feb 2020
Location: USA
Programs: MB Ambassador, WOH Globalist, HH Diamond (Aspire), AA Gold, UA (*G) Gold
Posts: 5,195
I'm shocked myself to hear that the breakfast foods change day-to-day and eggs are only an option on some random days. This just furthers my impression that this is a bizarre property.
Dec 29, 2022, 9:28 am
#242
Join Date: Sep 2020
Programs: AA EXP, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 3,948
Whats more bizarre is that some guests actually pay the ~$30 they charge for breakfast (which is the same thing that Globalists / people with Regency Club access get).
Dec 29, 2022, 7:18 pm
#243
Join Date: Nov 2020
Location: SFO
Programs: AA sPLAT, Hyatt Globalist
Posts: 198
Last edited by madmanshoney; Jan 6, 2023 at 7:28 pm
Jan 6, 2023, 11:14 am
#244
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,720
The Hyatt Regency JFK is my final stay on a horror-show of a coast to coast US visit and hotel tour. The hotel demonstrates that not all American hotels have to be ugly, dirty and miserable - it's really rather pleasant.
Things I liked:
- The design is modern and comfortable. The hotel is only two years younger than the Grand Hyatt SFO, but feels at least 20 years more up to date
- Proactively upgraded to a large, two bed two bathroom Executive Suite which is almost as attractive as equivalents in Europe like the Hyatt Regency Zurich Airport
- Proactively offered a 4pm late checkout which I took. I think this is the first confirmation on the thread that the hotel (probably) doesn't consider itself a resort
- As a Globalist, I was greeted and shown around by some kind of Operations/ FoH Manager who was a great example to the team
- The hotel uses le Labo Hinoki which I've never seen before and which is really nice. I dislike le Labo Rose which you often see in Park Hyatts and Editions - the Hinoki is far better
- My room and the hotel in general feels, looks and smells clean. I shouldn't have to comment on this, but the last week suggests I do
Things I didn't like:
- Being an airport hotel without transport to the airport is a bit naughty
- Like other new hotels in the US, I've noticed there are limited facilities even inside hotels branded as 3* or 4*. There's no restaurant in the hotel at all. There's a junk food "Sugar Factory" by the casino, but it's currently closed. It seems like most elites get their calories from the lounge, Marriott-style
- The climate control unit is a nuisance. Firstly, I couldn't figure out how to turn off the screen which meant that the bedroom stayed light enough to read in. Secondly, the aircon is currently disabled and if you try switching it will accept but then actually just turn off. If you want to cool the room you can do with the fan mode (this took some experimenting to find out)
- The shower could be better. I am considering opening up a company which imports rain shower heads and pressure controls to the US. I'd apparently make a killing
Things I liked:
- The design is modern and comfortable. The hotel is only two years younger than the Grand Hyatt SFO, but feels at least 20 years more up to date
- Proactively upgraded to a large, two bed two bathroom Executive Suite which is almost as attractive as equivalents in Europe like the Hyatt Regency Zurich Airport
- Proactively offered a 4pm late checkout which I took. I think this is the first confirmation on the thread that the hotel (probably) doesn't consider itself a resort
- As a Globalist, I was greeted and shown around by some kind of Operations/ FoH Manager who was a great example to the team
- The hotel uses le Labo Hinoki which I've never seen before and which is really nice. I dislike le Labo Rose which you often see in Park Hyatts and Editions - the Hinoki is far better
- My room and the hotel in general feels, looks and smells clean. I shouldn't have to comment on this, but the last week suggests I do
Things I didn't like:
- Being an airport hotel without transport to the airport is a bit naughty
- Like other new hotels in the US, I've noticed there are limited facilities even inside hotels branded as 3* or 4*. There's no restaurant in the hotel at all. There's a junk food "Sugar Factory" by the casino, but it's currently closed. It seems like most elites get their calories from the lounge, Marriott-style
- The climate control unit is a nuisance. Firstly, I couldn't figure out how to turn off the screen which meant that the bedroom stayed light enough to read in. Secondly, the aircon is currently disabled and if you try switching it will accept but then actually just turn off. If you want to cool the room you can do with the fan mode (this took some experimenting to find out)
- The shower could be better. I am considering opening up a company which imports rain shower heads and pressure controls to the US. I'd apparently make a killing
Jan 6, 2023, 11:54 am
#245
Join Date: Feb 2020
Location: USA
Programs: MB Ambassador, WOH Globalist, HH Diamond (Aspire), AA Gold, UA (*G) Gold
Posts: 5,195
The Hyatt Regency JFK is my final stay on a horror-show of a coast to coast US visit and hotel tour. The hotel demonstrates that not all American hotels have to be ugly, dirty and miserable - it's really rather pleasant.
Things I liked:
- The design is modern and comfortable. The hotel is only two years younger than the Grand Hyatt SFO, but feels at least 20 years more up to date
- Proactively upgraded to a large, two bed two bathroom Executive Suite which is almost as attractive as equivalents in Europe like the Hyatt Regency Zurich Airport
- Proactively offered a 4pm late checkout which I took. I think this is the first confirmation on the thread that the hotel (probably) doesn't consider itself a resort
- As a Globalist, I was greeted and shown around by some kind of Operations/ FoH Manager who was a great example to the team
- The hotel uses le Labo Hinoki which I've never seen before and which is really nice. I dislike le Labo Rose which you often see in Park Hyatts and Editions - the Hinoki is far better
- My room and the hotel in general feels, looks and smells clean. I shouldn't have to comment on this, but the last week suggests I do
Things I didn't like:
- Being an airport hotel without transport to the airport is a bit naughty
- Like other new hotels in the US, I've noticed there are limited facilities even inside hotels branded as 3* or 4*. There's no restaurant in the hotel at all. There's a junk food "Sugar Factory" by the casino, but it's currently closed. It seems like most elites get their calories from the lounge, Marriott-style
- The climate control unit is a nuisance. Firstly, I couldn't figure out how to turn off the screen which meant that the bedroom stayed light enough to read in. Secondly, the aircon is currently disabled and if you try switching it will accept but then actually just turn off. If you want to cool the room you can do with the fan mode (this took some experimenting to find out)
- The shower could be better. I am considering opening up a company which imports rain shower heads and pressure controls to the US. I'd apparently make a killing
Things I liked:
- The design is modern and comfortable. The hotel is only two years younger than the Grand Hyatt SFO, but feels at least 20 years more up to date
- Proactively upgraded to a large, two bed two bathroom Executive Suite which is almost as attractive as equivalents in Europe like the Hyatt Regency Zurich Airport
- Proactively offered a 4pm late checkout which I took. I think this is the first confirmation on the thread that the hotel (probably) doesn't consider itself a resort
- As a Globalist, I was greeted and shown around by some kind of Operations/ FoH Manager who was a great example to the team
- The hotel uses le Labo Hinoki which I've never seen before and which is really nice. I dislike le Labo Rose which you often see in Park Hyatts and Editions - the Hinoki is far better
- My room and the hotel in general feels, looks and smells clean. I shouldn't have to comment on this, but the last week suggests I do
Things I didn't like:
- Being an airport hotel without transport to the airport is a bit naughty
- Like other new hotels in the US, I've noticed there are limited facilities even inside hotels branded as 3* or 4*. There's no restaurant in the hotel at all. There's a junk food "Sugar Factory" by the casino, but it's currently closed. It seems like most elites get their calories from the lounge, Marriott-style
- The climate control unit is a nuisance. Firstly, I couldn't figure out how to turn off the screen which meant that the bedroom stayed light enough to read in. Secondly, the aircon is currently disabled and if you try switching it will accept but then actually just turn off. If you want to cool the room you can do with the fan mode (this took some experimenting to find out)
- The shower could be better. I am considering opening up a company which imports rain shower heads and pressure controls to the US. I'd apparently make a killing
Jan 6, 2023, 11:55 am
#246
Join Date: Aug 2012
Posts: 6,752
LOL...I don't often agree with y'all Europeans but I'm with you on this one! We in the New World have come a long way from the Gilded Age.
Jan 6, 2023, 12:20 pm
#247
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,720
I would be curious to hear what other hotels constituted your "ugly, dirty, and miserable horror show" visit to the US. Frankly, it sounds like you didn't take advantage of the lounge at HR JFK because that place and its offerings were "ugly, dirty, and miserable" - the worst of the worst, at least on my stay. IMO, the HR JFK feels like a hotel with no heart and no thought put into the design - it's just generic - I vastly preferred the warm design of the GH SFO, if we're comparing Hyatt airport hotels (though, really, the GH SFO is actually an airport hotel - the HR JFK is more like a racetrack hotel).
Jan 7, 2023, 4:38 pm
#248
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,055
I would be curious to hear what other hotels constituted your "ugly, dirty, and miserable horror show" visit to the US. Frankly, it sounds like you didn't take advantage of the lounge at HR JFK because that place and its offerings were "ugly, dirty, and miserable" - the worst of the worst, at least on my stay. IMO, the HR JFK feels like a hotel with no heart and no thought put into the design - it's just generic - I vastly preferred the warm design of the GH SFO, if we're comparing Hyatt airport hotels (though, really, the GH SFO is actually an airport hotel - the HR JFK is more like a racetrack hotel).
Jan 14, 2023, 9:44 am
#249
Join Date: Jul 2019
Location: Los Angeles, CA
Programs: American Express Platinum, Chase Sapphire Reserve
Posts: 619
Regarding the subway, it is an easy ride from the airport but it should be noted that it is only a northbound stop. If you want to go back to JFK you have to go up to the next stop, and cross over to the other side to catch a JFK bound train, depending on time of day this could add 20-30 minutes to your trip in waiting time (and stops are outdoors and cold). Also there is no Metrocard machine that I saw outside the entrance so you’ll either need to top it off prior to arrival or use tap and pay with a credit card.
Jan 14, 2023, 11:29 am
#250
Join Date: Jul 2010
Location: PHL
Programs: Hyatt Globalist, Hilton Diamond, AA Gold, FB Gold, ITA Volare Executive
Posts: 3,294
Just back from my 2nd one-night stay in the last two months. Not exactly random, but not exactly not random: one midweek day, one weekend day. Eggs were available both mornings - scrambled on one occasion, omelets on the other (P2 confirms for the earlier stay). Good, in my tolerant estimation.
Feb 27, 2023, 10:50 am
#251
Join Date: Aug 2001
Posts: 9,683
Just stayed here for an emergency overnight due to weather cancellation of our original flight. It was three overnights actually but the first two we used up some IHG points (our secondary program after Hyatt) for a pleasant stay at the Williamsburg Indigo.
Overall, we weren't expecting much given the reviews but were quite satisfied. It's a Hyatt Regency, and honestly I don't have high expectations of domestic US lounges - so many Regencies have permanently closed their lounges and/or still haven't reopened theirs and/or have subpar lounges. This one is at least open, it's quiet and relaxing, and there's some free stuff there. Orange juice. Hot water. Bananas. Not asking for a lot.
We arrived at 11am expecting to just drop off our bags but they were able to check us in early which was very nice. Given the reports of the noise issues in the executive suites we are sort of glad we didn't get that. It was a spacious king room at the far end of a higher floor and thus very quiet indeed, far from most other people at the hotel.
We arrived by car which I returned early to save money and I came back via train - there is a free shuttle that runs 8am-2am and is waiting there for you at the subway exit (of the Aqueduct station not the Aqueduct Racetrack station, but confusingly the Aqueduct Racetrack EXIT of the Aqueduct station).
The driver insisted he was going to "only the casino and not the Hyatt" but it's the same thing.
Overall pleased with the hotel for an overnight provided you aren't expecting much food wise. We ate in the city, actually, and slept in the hotel because our rescheduled flight was for the next early morning.
Overall, we weren't expecting much given the reviews but were quite satisfied. It's a Hyatt Regency, and honestly I don't have high expectations of domestic US lounges - so many Regencies have permanently closed their lounges and/or still haven't reopened theirs and/or have subpar lounges. This one is at least open, it's quiet and relaxing, and there's some free stuff there. Orange juice. Hot water. Bananas. Not asking for a lot.
We arrived at 11am expecting to just drop off our bags but they were able to check us in early which was very nice. Given the reports of the noise issues in the executive suites we are sort of glad we didn't get that. It was a spacious king room at the far end of a higher floor and thus very quiet indeed, far from most other people at the hotel.
We arrived by car which I returned early to save money and I came back via train - there is a free shuttle that runs 8am-2am and is waiting there for you at the subway exit (of the Aqueduct station not the Aqueduct Racetrack station, but confusingly the Aqueduct Racetrack EXIT of the Aqueduct station).
The driver insisted he was going to "only the casino and not the Hyatt" but it's the same thing.
Overall pleased with the hotel for an overnight provided you aren't expecting much food wise. We ate in the city, actually, and slept in the hotel because our rescheduled flight was for the next early morning.
Shuttle doesn't run until 8am but I'm debating whether it's worth walking a significant distance in cold weather, albeit a covered walkway, to the Conduit station and waiting for a train that comes every 20 minutes.. or just coughing up the $25 for an Uber/taxi to JFK.
Feb 27, 2023, 11:01 am
#252
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 29,606
How did you end up going to the airport from the hotel in early morning?
Shuttle doesn't run until 8am but I'm debating whether it's worth walking a significant distance in cold weather, albeit a covered walkway, to the Conduit station and waiting for a train that comes every 20 minutes.. or just coughing up the $25 for an Uber/taxi to JFK.
Shuttle doesn't run until 8am but I'm debating whether it's worth walking a significant distance in cold weather, albeit a covered walkway, to the Conduit station and waiting for a train that comes every 20 minutes.. or just coughing up the $25 for an Uber/taxi to JFK.
Feb 28, 2023, 12:20 pm
#253
Join Date: Feb 2002
Posts: 3,904
Let's say you arrive at JFK in the evening and take a taxi over around 8pm.
Won't the lounge be closed?
Where can you eat dinner?
I want to stay at the TWA hotel but I have cat 4 certificates expiring and I find the TWA rates insane.
Won't the lounge be closed?
Where can you eat dinner?
I want to stay at the TWA hotel but I have cat 4 certificates expiring and I find the TWA rates insane.
Feb 28, 2023, 2:18 pm
#254
Join Date: Aug 2012
Posts: 6,752
If I recall, the lounge will remain open until 11 pm, but the food spread will be removed by 8 pm. There will still be canned drinks, the...er...what I'd imagine is a coffee making apparatus, and some packaged snacks, e.g., cookies, baked goods. There are restaurants near the entrance of the casino which will be open when you arrive; so, you can dine there, I suppose.