ORDnHKG

I don't know how often you go to Vegas, but with last two years when MGM decided to waived resort fee for gold, and combine with Hyatt partnership, I was in Vegas a lot for both work and pleasure, get to stay at every MGM properties + those affiliated with Hilton.

Casino hotel properties operate completely different than Hilton, Hyatt, and Marriott, despite they have a partnership with the hotel chain, they basically only care about high rollers, or those sit in front of same slot machines for hours hoping for a hand pay or jackpot. So unless you are one of those, or in a higher end property like Vdara, Aria, and Bellagio, they don't care what rooms you booked, as they always have to satisfy those with comp offers first, so many times at lower end properties Excalibur, Luxor, NYNY, MGM grand, I have been downgraded with no compensation (when I saw a higher category rooms that is not much more than standard room, so I decided to pay extra)

antonius66

I'm sorry but no. As the other poster said, this is an absurd and insane take. No casino in Vegas gets to tell you, oh we're sorry you booked a $500 suite but we have people sitting in front of a slot machine who need a comp room so you're going to get a $20 base room. Your request for a suite is denied, and then charge you $500 anyway.

ORDnHKG

They don't bump people that pay for suites (and that's not the case here neither) but to those in the lower category rooms

PTahCha

I mean, they kinda delivered as advertised. At least there are options.

I'm guessing it's unlikely for them to do a credit-based system, given the fact that they went with a limited menu instead of a voucher.

Zorak

Have you asked them to refund the difference? Having paid extra and confirming a higher room category seems incompatible with the "merely a request" BS they tried to sell you.

If OP had booked a comped room and been upgraded to a higher category in advance but then downgraded again at checkin, then I might agree with you, but if someone _paid_ for a higher category* then the property needs to provide it, or else some form of compensation.

And FWIW I have been going to LV/Reno/Tahoe/etc. for nearly 30 years so I feel like I am familiar with how comps work and how casinos do room allocations

*regardless of whether anyone feels it is worth the extra cost, or if the room is not meaningfully different and the hotel is just playing games with categories

travelallot

I never knew how important breakfast is to some. It�s completely taken over the thread.

Kacee

To me, this is a really key point and one that should be highlighted for those considering staying at this property. Acknowledging that this property can be a great deal for mattress runs, it is going to be a shock for those who assume a certain quality level based on the Hyatt brand.

notquiteaff

So basically they sell you X and give you Y, and expect you to pay the higher price for X. How do credit card companies (and in the Rio�s case, Hyatt) like that?

aCavalierInCoach

I did return to the front desk and ultimately insisted on a manager who ultimately agreed to give a credit to the account for the difference in rate - that was after 1 hour of work with them on it and after a debate with the manager who had to be brought out. However, when I checked out today, the bill did not reflect the lower rate. FD checked the notes and said there was a comment reflecting it on the reservation, but the room rate wasn't adjusted (FD agent insisted it was despite evidence to the contrary) -- the debate about the room category I was ultimately placed in started again and I had enough of it. Had a flight to catch, I'll have to deal with it on the back-end. I have better things to do with my life though, and figured sharing the experience on flyertalk and never returning were the two highest value/lowest time spend things I could do.

Anyway, Hyatt has to 86 all the different categories on the website. it's just plain false advertising.

ORDnHKG, sorry, your comments about prioritizing the high rollers and comps are nonsense in this context. First, the majority of comps are given at booking (as an incentive to come) or retrospectively at check out as a credit (against room, food, whatever) after looking at your Theo and whatever RTP they have assigned to you. Second, I don't gamble much anymore but I understand how comps work, and I can tell you it's not by upgrading someone in a low category to a "high floor strip view" room (also not a particularly luxurious category) room and bumping another guest is not happening...

ORDnHKG

Once again, base on my experience with lower end properties with MGM in the past two years, I had not been offered any form of compensation. And this occured numerous times not just one time. Higher end properties however are completely different, they did offer comps or upgrade for compensation

NYNY: booked Soho premier king and downgraded to Soho 2 queens
Excalibur: booked resort tower strip view downgraded resort tower view facing inside
Luxor: tower king downgraded to pyramid premier king / tower elite king downgraded to tower king

dking

Fresh fruit with Vanilla Waffle was 2 strawberries.

777 global mile hound

I was there and asked and was told no way to buy up @ VIP check in
The information was just an agent at the desk.Her manager stepped in and backed her up
I�m there tomorrow and can ask the restaurant directly
They told me the new menu was instituted by Hyatt 🤷‍♂️
When I called Hyatt consumer affairs they let me know Hyatt has nothing to do with the property as it�s non Hyatt owned 🤷‍♂️
I stated I�m ok if Hyatt or any of the hotels wants to cost cut at the expense of elites but not ok with not having an option to pay
up for personal choice

Rightfully so
I go back to the day when Hyatt and Starwood SPG had no top tier breakfast benefit.
Suite upgrades and breakfasts were the catalyst that took elite importance by storm decades ago
As well as standard room award availability.
They were all game changers upping the importance and moving the needle for motivating members business behavior
I�m shocked at how petty some hotels have become in North America with breakfast.
In Australia Marriott held brand supremacy over Hyatt where we stayed recently when it came to club lounge or restaurant both quality and variety.Hyatt is clearly slipping.
If Marriott performed that well in the US I might rarely ever stay at Hyatts.

SP03

It�s not as easy to achieve top status outside the US. Some hotels are disproportionately impacted by the free breakfast benefits. So it�s not surprising we are seeing the trend.

Terry Mattice

I used my own GOH cert to avoid resort fee and get breakfast on a 6 night stay in April. It�s a good way to get back to globalist after losing it this year. I�m trying to do the same this week, but it seems you can�t book with GOH certificates any longer or possibly it�s just my dates. Anyone else have experience with this?

Matt4200

You can definitely apply a GOH certificate just call in. Doesn�t matter the dates there�s no blackout dates per WOH terms. Max use it 7 days per certificate.