Globalist Concierge Advice

Old Jan 12, 20, 1:27 pm
  #181  
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Originally Posted by Hydro88 View Post
What situations can the hotline / hotel not resolve?
in my case, arrange for driving permit in Japan!!
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Old Jan 12, 20, 1:29 pm
  #182  
 
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Originally Posted by 59Impala View Post
in my case, arrange for driving permit in Japan!!
Okay, that's cool. I guess I haven't been creative enough with mine Please chalk my above comments up to a personal lack of imagination.
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Old Jan 12, 20, 2:45 pm
  #183  
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Originally Posted by Hydro88 View Post
What situations can the hotline / hotel not resolve?
I shouldn't have to pick up the phone every time I want help with something

I fire a note off to my great Concierge and he addresses it all - early check-ins, reservations (if I need them), bed preferences, special occasions, etc.
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Old Jan 12, 20, 3:57 pm
  #184  
 
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Originally Posted by UA-NYC View Post
I fire a note off to my great Concierge and he addresses it all - early check-ins, reservations (if I need them), bed preferences, special occasions, etc.
I prefer to put that note directly into the booking or make a quick call.
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Old Jan 12, 20, 5:37 pm
  #185  
 
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The only issue is the quality is so hit or miss. I've been dealing with my current concierge for a little over a month, and I'm giving her one more day before I ask for someone different. I'm ok with the delays, even if they are annoying, but the number of emails she completely misses, or ignores is becoming a serious issue.
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Old Jan 12, 20, 5:41 pm
  #186  
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Originally Posted by 59Impala View Post
in my case, arrange for driving permit in Japan!!
Wow. I asked my concierge to arrange a welcome amenity (at my expense) for a guest of honor reservation. He acknowledged the initial request and said it would take a bit of time. After 13 days of not hearing from him, I contacted the hotel directly who arranged quite an extensive amenity without charge. That was over two months ago. The concierge has not been heard of since.
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Old Jan 12, 20, 6:02 pm
  #187  
 
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Originally Posted by Zelucifer View Post
The only issue is the quality is so hit or miss.
I don't know how the allocation of Concierges actually works. On the few occassions that I've sent a message to the email address (which appears to be a generic one), different people have replied.
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Old Jan 12, 20, 6:07 pm
  #188  
 
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Originally Posted by Hydro88 View Post
I don't know how the allocation of Concierges actually works. On the few occassions that I've sent a message to the email address (which appears to be a generic one), different people have replied.
You should have been contacted by a concierge from a personal e-mail address. Others may check / respond from that e-mail address when the named concierge is off.

The concierge is good for simple administrative tasks (applying TSUs, missing point credit, etc.) and e-mail is an efficient way to handle these issues. It certainly beats having to take the time to phone in. While the program certainly could be better, I value the service provided in its current state.
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Old Jan 12, 20, 6:43 pm
  #189  
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Ah - makes sense now...the Concierge program makes a lot more sense & is more useful...when one actually has a Concierge
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Old Jan 12, 20, 6:51 pm
  #190  
 
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Originally Posted by UA-NYC View Post
Ah - makes sense now...the Concierge program makes a lot more sense & is more useful...when one actually has a Concierge


To be fair, what difference does it make if the note "early check-in plz" is sent to one person ("your" Concierge) or many (generic MyConcierge mailbox)? The latter method is probably more efficient in practice.

Overall, I don't feel that I've been missing out, especially in light of the examples you provided.

Last edited by Hydro88; Jan 12, 20 at 7:01 pm
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Old Jan 12, 20, 7:13 pm
  #191  
 
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Originally Posted by jgsx View Post
Are you a ‘true’ 60 night Globalist? Globalist through challenges, 55 night, etc. do not get a concierge.
55 night globalists got concierges (despite what the terms said). The promotional ones did not, though (I've been in both circumstances in different years, so I am sure of this)

Originally Posted by Hydro88 View Post
The Concierge "perk" is utterly worthless anyway.
I disagree. The concierges can immediately solve problems that the phone agents can only submit to be reviewed by someone else. A 5 minute phone call can save you a week of back-and-forth. The concierges will also sometimes be more lenient and bend rules in your favor. They can request complimentary upgrades for you (this is actually something in the system -- not just a note -- and it's in addition to the normal globalist status reservation. I'm not 100% sure exactly what the effect is -- I'd assume that the hotel might prioritize them when blocking out rooms and deciding which globalists get upgraded and which don't?)

I never really saw the point of the concierge service either, until I actually started using it. It's not useless.
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Old Jan 12, 20, 7:46 pm
  #192  
 
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I don’t know about globalist concierge but Hyatt does have the best Twitter/social media team compared to other chains. Fast and competent responses.
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Old Jan 13, 20, 2:40 am
  #193  
 
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Originally Posted by jgsx View Post
Are you a ‘true’ 60 night Globalist? Globalist through challenges, 55 night, etc. do not get a concierge.
I completed 60 nights by mid December as I was not eligible for the Globalist Challenge, but still nothing despite several reminders.
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Old Jan 13, 20, 3:06 am
  #194  
 
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Originally Posted by AbuCordoba View Post
I could not find a thread on this, I was made globalist in December 2019 and I have yet to have an assigned Hyatt Concierge, I have emailed world of Hyatt a few times without reply, does anyone know anything I can do or contact to make some sort of connect with Hyatt?
This was the same as me, hit 60 nights in Dec, got the email saying a concierge would be reaching out but no one did. I emailed the concierge address for my region since I previously had a concierge. Got told yes go ahead and direct anything here.
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Old Jan 13, 20, 7:22 am
  #195  
 
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How do you find the concierge address for your region? I am between the middle east and Europe, if anyone has it, I would appreciate it.
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