Mar 26, 2016, 2:43 pm
Last edit by: silver springer
For checking balances (thanks to Brendan);
For those who don't know already, the US/ Canadian toll-free phone # for Hyatt Customer Service to check the value of Hyatt GCs is 1-866-784-0540. If calling from elsewhere, first dial the ++ code of the country from which you're calling, subject to the normal rate for ringing the USA.
Hyatt Customer Service suggested to check the value of your gift card (e-gift card or plastic) once a month
For those who don't know already, the US/ Canadian toll-free phone # for Hyatt Customer Service to check the value of Hyatt GCs is 1-866-784-0540. If calling from elsewhere, first dial the ++ code of the country from which you're calling, subject to the normal rate for ringing the USA.
Hyatt Customer Service suggested to check the value of your gift card (e-gift card or plastic) once a month
issues with Hyatt gift card
Mar 25, 2016, 6:48 am
#106
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
I've been able to determine where a gift card was used through the Hyatt GC customer service.
Mar 25, 2016, 7:54 am
#107
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: NJ
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 46,919
I called to check on the balance for the 2 cards I purchased from SMV cards on ebay, which, from what I understand, is an authorized seller.
The first question I was asked was "is the card in your name?" I took that to mean that if it had been drained, they would refer me back to the seller of the card.
So the next time I call I will say it was a gift.
My balances are still good on the cards.
If they are referring people back to the seller, then it is not a good thing and I suspect their gift card sales are going to drop pretty far. I know I'm not going to buy any more.
The first question I was asked was "is the card in your name?" I took that to mean that if it had been drained, they would refer me back to the seller of the card.
So the next time I call I will say it was a gift.
My balances are still good on the cards.
If they are referring people back to the seller, then it is not a good thing and I suspect their gift card sales are going to drop pretty far. I know I'm not going to buy any more.
Mar 25, 2016, 8:30 am
#108
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
Surprisingly, knock on wood, I've had good success with SVM. That's why I was curious if it was limited to e-gift cards only. (now proven wrong.). I have a gift card that I bought last summer/fall and it still has all the money. I have another 2 from there that I couldn't find immediately to check but hopefully those are OK too.
Last edited by cdancer20; Mar 25, 2016 at 9:58 am
Mar 25, 2016, 8:34 am
#109
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: NJ
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 46,919
It is not. I asked the question a few months ago and was told the person had their physical card drained.
Mar 25, 2016, 8:42 am
#110
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,639
Mar 25, 2016, 9:59 am
#111
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
Mar 25, 2016, 9:59 am
#112
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
Oh yeah. I vaguely remember this but I think I was able to call HGP and get the actual location that mapped to that code.
Mar 25, 2016, 11:04 am
#113
Join Date: Jul 2010
Location: PHL
Programs: Hyatt Globalist, Hilton Diamond, AA Gold, FB Gold, ITA Volare Executive
Posts: 3,294
I already wrote way too much about this on the last page, but does anyone really think that there is a ring of gift card number hackers who steal our money from our gift cards ... so that they can stay at Hyatts?
I continue to think that the "where the card was used" is a red herring.
I continue to think that the "where the card was used" is a red herring.
Mar 25, 2016, 11:14 am
#114
Original Poster
Join Date: Mar 2004
Location: Baltimore MD
Posts: 3,457
I already wrote way too much about this on the last page, but does anyone really think that there is a ring of gift card number hackers who steal our money from our gift cards ... so that they can stay at Hyatts?
I continue to think that the "where the card was used" is a red herring.
I continue to think that the "where the card was used" is a red herring.
Fdw
Mar 25, 2016, 11:58 am
#115
Join Date: Dec 2000
Location: Charleston, SC, USA
Programs: Avis Pref+, Hyatt Explorist, Marriott Life Gold, Honors Silver, IHG Plat via MC.
Posts: 6,786
In fact, now that I recall, Raise.com made it clear that this was a card that they had gotten directly from Hyatt, not a resale. ...
2. Alternatively, maybe there are some bad guys (and/or gals) stealing the cards and selling them through re-sellers, so if they are being used at actual Hyatt properties, they are being used by real customers just like us who purchase these things on the re-sale market.[/LIST]My hunch at this point is closer to the no-real-theft, Hyatt IT snafu hypothesis, because otherwise it seems that someone (Hyatt, the resellers?) is being way too cavalier about so much double payment (fraud then card replenishment).
2. Alternatively, maybe there are some bad guys (and/or gals) stealing the cards and selling them through re-sellers, so if they are being used at actual Hyatt properties, they are being used by real customers just like us who purchase these things on the re-sale market.[/LIST]My hunch at this point is closer to the no-real-theft, Hyatt IT snafu hypothesis, because otherwise it seems that someone (Hyatt, the resellers?) is being way too cavalier about so much double payment (fraud then card replenishment).
As for #2, a dishonest seller could keep the number to use him/herself after selling either a physical or e-cert &or selling an e-GC to 2 (or more) Websites!
Mar 25, 2016, 2:59 pm
#116
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
I wonder if there are resellers that sell to multiple companies so what we see if a legitimate person using what they think is their own CC. However I see what u mean about it seeming too wonky for this many to keep getting stolen.
Mar 29, 2016, 8:56 am
#118
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
I already wrote way too much about this on the last page, but does anyone really think that there is a ring of gift card number hackers who steal our money from our gift cards ... so that they can stay at Hyatts?
I continue to think that the "where the card was used" is a red herring.
I continue to think that the "where the card was used" is a red herring.
2. ???
3. Profit
Mar 31, 2016, 7:38 am
#119
Join Date: Apr 2013
Posts: 156
This Keeps happening to me!
I keep trying to use Hyatt Gift cards and they keep coming up with $0 Balances.
Cardcash and Raise seem to be the ones with the most trouble. I had a $250 order that had a balance for the longest time--tried to use it in SFO on 3/18 and it had a $0 balance. Turns out it was used on 2/25 (I bought it in January)
Another cardcash card had $100 balance that I bought on 2/8. That was drained on 2/25 and had a $0 balance when I tried to use it on 3/18.
Raise refunded by order--still waiting to hear back from Cardcash, but this is turning into a very very annoying process.
This is the 4th time this has happened to me. I even had physical gift cards I tried to use at the PH New York (That I bought from Amazon) and they were deemed 'fraudulent' by the desk staff. I wish I had never purchased these gift cards. I got a great deal on them (15-20% off and Chase UR points) but the amount of frustration it has caused is not worth it.
Stay Away!
Cardcash and Raise seem to be the ones with the most trouble. I had a $250 order that had a balance for the longest time--tried to use it in SFO on 3/18 and it had a $0 balance. Turns out it was used on 2/25 (I bought it in January)
Another cardcash card had $100 balance that I bought on 2/8. That was drained on 2/25 and had a $0 balance when I tried to use it on 3/18.
Raise refunded by order--still waiting to hear back from Cardcash, but this is turning into a very very annoying process.
This is the 4th time this has happened to me. I even had physical gift cards I tried to use at the PH New York (That I bought from Amazon) and they were deemed 'fraudulent' by the desk staff. I wish I had never purchased these gift cards. I got a great deal on them (15-20% off and Chase UR points) but the amount of frustration it has caused is not worth it.
Stay Away!
Mar 31, 2016, 7:43 am
#120
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
Cardcash/ABCGiftCards has surprisingly been very good about refunding money for me thus far. One Hyatt card that I bought a couple of weeks back was drained before my purchase. I just bought another card and they refunded me the first one within a week. This was my second claim.