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Originally Posted by hailstorm
(Post 25554785)
Would it be possible to post, minus any personal information, the exact text of the email? I think it would be very helpful for us to get to the bottom of what Hyatt is actually doing.
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While we're talking about issues with DSUs, would someone mind PM'ing me the Diamond Reservations number? I made Diamond 3 weeks ago but still haven't received my welcome packet with card and phone number and having issues getting a DSU applied when I see the space available.
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Originally Posted by Frindle
(Post 25561745)
While we're talking about issues with DSUs, would someone mind PM'ing me the Diamond Reservations number? I made Diamond 3 weeks ago but still haven't received my welcome packet with card and phone number and having issues getting a DSU applied when I see the space available.
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Originally Posted by hailstorm
(Post 25561855)
It's in the Hyatt Terms and Conditions. Look under the part where it talks about booking Diamond Suite Upgrades.
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Originally Posted by Frindle
(Post 25561866)
They say I can't apply a DSU to my C+P booking, but can if I pay the full Hyatt Daily Rate.
Mr. Hansen said to email him if I ever ran into the problem again. |
Originally Posted by OsakaWino
(Post 25562091)
I received confirmation last week from Matt Hansen that this is not correct policy. Hyatt Concierge on FT also confirmed that "if a DSU is available for HDR, then it is available for P+C", so you might have better luck with them.
Mr. Hansen said to email him if I ever ran into the problem again. |
Originally Posted by OsakaWino
(Post 25562091)
I received confirmation last week from Matt Hansen that this is not correct policy. Hyatt Concierge on FT also confirmed that "if a DSU is available for HDR, then it is available for P+C", so you might have better luck with them.
Mr. Hansen said to email him if I ever ran into the problem again. "Hello Mr. Dewire..." |
Originally Posted by josephstern
(Post 25538483)
I know we can't see availability online yet, but to save some calls, is it necessary (but not sufficient) for there to be standard awards available, for a P+C to be available?
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Originally Posted by MikeFromTokyo
(Post 25562157)
Since P+C is a more restricted type of award inventory than standard point only award inventory, it would seem illogical for it to be available in the absence of regular award availability.
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Originally Posted by hailstorm
(Post 25562195)
Nowhere has it ever been stated that P+C was a subset of award inventory.
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Originally Posted by Frindle
(Post 25562209)
Isn't that a given since (in theory) award inventory is 100% of standard rooms, and P+C is x% of that?
Hyatt Gold Passport Free Night Awards apply when standard rooms are available at the Hyatt Daily Rate. Standard rooms are defined by each hotel and are not subject to blackout dates. Hyatt Gold Passport Free Night Awards cannot be redeemed for packages. Points + Cash awards are subject to availability and reservations using these awards must be made in advance by calling a Hyatt Global Contact Center. Member must pay the Points + Cash rate and redeem required point value to redeem award. Award is subject to maximum room capacity and based on standard guestroom accommodations, unless otherwise noted. Maximum room capacity may vary by hotel. Limited number of rooms may be allocated for these awards, and availability may vary by hotel. Points + Cash awards are not valid at Hyatt Zilara, Hyatt Ziva or M life resorts. Promotional blackout periods may apply due to seasonal periods or special events. In the Venn Diagram of inventory, P+C may be a smaller circle than Award Stays, but it is not necessarily completely inside of the Award Stays circle.. |
Come to think of it, during low occupancy periods it is possible that hotels would get more revenue from P+C than what they would get in compensation from GP on a standard award reservation. So it is conceivable that hotels would prefer to offer P+C.
But, as pointed out above, at least in theory all available standard rooms are supposed to be bookable on points. So, unless the hotel is doing something to manipulate that availability, P+C inventory would necessarily be a subset of standard award room inventory. |
Originally Posted by hailstorm
(Post 25562236)
In the Venn Diagram of inventory, P+C may be a smaller circle than Award Stays, but it is not necessarily completely inside of the Award Stays circle..
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Originally Posted by MikeFromTokyo
(Post 25562308)
But, as pointed out above, at least in theory all available standard rooms are supposed to be bookable on points.
I know there's been a lot of chest thumping about the way things should be, but the fact remains that hotels are still not required to make all of the standard rooms available at the Hyatt Daily Rate. The T&C bear that out (apparently, the T&C still does matter, as my complaint about hotels offering DSU ineligible rates beared out) |
Originally Posted by hailstorm
(Post 25562350)
If they're available at the Hyatt Daily Rate.
I know there's been a lot of chest thumping about the way things should be, but the fact remains that hotels are still not required to make all of the standard rooms available at the Hyatt Daily Rate. The T&C bear that out (apparently, the T&C still does matter, as my complaint about hotels offering DSU ineligible rates beared out) |
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