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Originally Posted by stargold
(Post 25041898)
There are four distinct inventories at play:
A. Standard Room Standard Award B. DSU Suite Paid Rate C. Standard Room C&P D. DSU Suite C&P Now, as far as I know, C will always be a subset of A, so if there is no A, there won't be any C either. (Answer to Explore) However, D is not related to C, and is managed as separate inventories. In other words, when the agent books a C&P+DSU, s/he doesn't firstly book the C&P Standard then apply the DSU on top of that - s/he will book the C&P+DSU inventory directly. As such, D may be available where C is not. The flipside to that, of course, is that (unless the hotel creates inventory for you) you cannot go from D to C simply by "removing" the DSU, because it was not booked that way. You would have to put the inventory for D back, and attempt to take a room out of the C inventory. (Answer to dsquared37) (Also, in reponse to some people who mentioned that the standard DSU suite is available for sale but C&P+DSU was not available, this is also due to the same reason - in some hotels, B will be managed separately to D, whereas others will treat them the same. It is the former scenario that you may get the aforementioned issue) Clearly there was no C&P availability which is why I mentioned asking the hotel directly. Since we're somewhat frequent guests they may indeed open the inventory... or they may decline. |
Yesterday I booked a P+C reservation at Hyatt the Pike Long Beach for a week from now
Only an ADA room was available for this type of reservation, hoping they upgrade me into a nicer room ... Diamond with ~60 Hyatt nights so far this year Cat 3 - so, $75+6k points |
Originally Posted by 4aks
(Post 25042486)
Only an ADA room was available for this type of reservation, hoping they upgrade me into a nicer room
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Explain it like I'm 5 here, why would the Hyatt property I'm looking at show points availability, but say there are no C+P, I understand the two different pools of rooms, but wouldn't it behoof the hotel to offer more C+P instead of full points?
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Same thing for me today. Tried to get P and C at a HP and of course, nothing. There are regular awards and regular HDR rooms, but of course, no P and C. Pretty much since its a completely voluntary program for the hotels, they can do as little or as much as they want or don't want. A nice thing when it works for someone at a place that they want, but benefits of a program should either exist and be counted on or not be listed as benefits. None of this "random hotels choose to participate some, a few choose not at all, etc" nonsense.
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Originally Posted by stargold
(Post 25041898)
There are four distinct inventories at play:
A. Standard Room Standard Award B. DSU Suite Paid Rate C. Standard Room C&P D. DSU Suite C&P (Also, in reponse to some people who mentioned that the standard DSU suite is available for sale but C&P+DSU was not available, this is also due to the same reason - in some hotels, B will be managed separately to D, whereas others will treat them the same. It is the former scenario that you may get the aforementioned issue) I talked to someone from HGP today who was the most helpful and knowledgeable I've interacted with. They told me if the entry level suite (or whatever they designate as a DSU suite is available, the DSU can be used on paid rate or C&P. So according to above, B=D (if the base room is available paid or C&P, then DSU applies equally to either). |
Originally Posted by texdoc
(Post 25051743)
I talked to someone from HGP today who was the most helpful and knowledgeable I've interacted with. They told me if the entry level suite (or whatever they designate as a DSU suite is available, the DSU can be used on paid rate or C&P. So according to above, B=D (if the base room is available paid or C&P, then DSU applies equally to either).
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It's economics. Here are actual figures at one particular hotel where I stay often:
This one hotel simply can't afford to sell rooms for $90 when they can likely get $179. According to the general manager, "We looked into it. We decided that Points & Cash is not a rate we can offer."
Originally Posted by macdonaldj2
(Post 25051242)
Explain it like I'm 5 here, why would the Hyatt property I'm looking at show points availability, but say there are no C+P, I understand the two different pools of rooms, but wouldn't it behoof the hotel to offer more C+P instead of full points?
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Originally Posted by texdoc
(Post 25051743)
I talked to someone from HGP today who was the most helpful and knowledgeable I've interacted with. They told me if the entry level suite (or whatever they designate as a DSU suite is available, the DSU can be used on paid rate or C&P. So according to above, B=D (if the base room is available paid or C&P, then DSU applies equally to either).
Originally Posted by hailstorm
(Post 25051764)
B may be equivalent to D, but they are not equal. They are listed as distinctly different rates on the reservation.
As hailstorm says, B and D are managed under separate rate codes. And for the same reason that hotels might consider full awards more valuable than C&P, it seems entirely reasonable that they're willing to let someone take suite with a paid rate, but not C&P. |
this is from the email I got this week (from HGP):
If they have points plus cash but no points plus cash diamond suite upgrade AND the suite is available for sale then you can use your upgrade it just needs to be done a different way. |
C+P Availability???
Originally Posted by CloudCoder
(Post 25052040)
It's economics. Here are actual figures at one particular hotel where I stay often:
This one hotel simply can't afford to sell rooms for $90 when they can likely get $179. According to the general manager, "We looked into it. We decided that Points & Cash is not a rate we can offer." What a PITA to find C+P availability? With the figures above, it definitely does not make sense for hotels to make rooms available on C+P, especially in Summer, and more so in SoCal! I was trying to find rooms on C+P in SoCal for the next 2 weeks (to count towards Elite Diamond Trial), and found nothing at HR Newport Beach. It's a Cat 3 hotel, so with HDR of $329 for 2 nights 7/17 & 7/18, 6K + $75 C+P rate would be a steal! And even though 2 nights on points IS AVAILABLE, no C+P! Aarrrrrrrrrrgghhhh... Of course, our blogger friends will never warn us that there's scant availability for C+P rate because it seems hotels may HAVE to keep open full points nights but not C+P nights. |
I got a P+C reservation at 'Hyatt at the Pike' Long Beach last Sunday. They only had the handicap accessible room available for this type of reservation. On check-in, they upgraded me to a decent suite.
Happy with the location and condition of the hotel. However, the forgot to deliver my welcome amenity (chips and salsa) - after 90 minutes, I called are requested again. Was told a story about how it was on the way up to the room. After another 10 minutes, I called again ... They also added the tip to my checkout bill for the diamond breakfast |
Originally Posted by 4aks
(Post 25089147)
I got a P+C reservation at 'Hyatt at the Pike' Long Beach last Sunday. They only had the handicap accessible room available for this type of reservation. On check-in, they upgraded me to a decent suite.
Happy with the location and condition of the hotel. However, the forgot to deliver my welcome amenity (chips and salsa) - after 90 minutes, I called are requested again. Was told a story about how it was on the way up to the room. After another 10 minutes, I called again ... They also added the tip to my checkout bill for the diamond breakfast Get them to refund you. |
Originally Posted by suite2suite
(Post 25089326)
No Tips on Diamond Breakfast should be added to your bill.
Get them to refund you. Also, IME I've found that the food/beverage amenities are rarely delivered in a timely manner. For your future reference, you might expect it to be 1-3 hours. |
Originally Posted by craigthemif
(Post 25040438)
By any chance do you know the HGP reimbursement rates for the other categories?
Category 2 = $35 That's all I know as other properties in different categories haven't screwed this up yet for me. |
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