Hyatt Regency Bangkok, Sukhumvit in Thailand REVIEW - MASTER THREAD
Dec 11, 2019, 4:11 am
#136
Join Date: Jan 2017
Programs: Marriott Lifetime Titanium, Hyatt Globalist
Posts: 2,200
Yes being a regular helps a lot. If you do try HR you'll find a lot of familiar faces in Club Lounge - many came from GH.
I'll always stick to properties where the folks know me even if hardware not quite as good.
I'll always stick to properties where the folks know me even if hardware not quite as good.
Dec 11, 2019, 7:05 am
#137
Join Date: Oct 2015
Location: JFK, LGA
Programs: AA PRO, BA S
Posts: 185
Stayed here recently - Got upgraded to a deluxe room at booking from a Prive rate (no further upgrade at check in for EXPL) and applied a club award cert. Thought the room was well designed and massive but I do agree that some of the finishes, especially in the bathroom seemed a little cheapish. Not really an issue for me considering everything was new and modern, but in 10 years I wonder how it's going to hold up. Breakfast & snack time in the lounge was very weak but I ate both breakfast and lunch at Market Cafe and thought the food there was very good. Location was OK for touristy things, had to take 2 trains to get to Chinatown/tourist areas.
Next time I'm in Bangkok I'd stay at the PH since the service and F&B really impressed me there & the lounge at HR was a waste IMO, but if I'm trying to keep costs low, the HR is a solid choice.
Next time I'm in Bangkok I'd stay at the PH since the service and F&B really impressed me there & the lounge at HR was a waste IMO, but if I'm trying to keep costs low, the HR is a solid choice.
Dec 11, 2019, 3:55 pm
#138
Join Date: Jan 2017
Programs: Marriott Lifetime Titanium, Hyatt Globalist
Posts: 2,200
I agree CL snack time and CL breakfast both are weak. Evening cocktails is pretty good however. And we can choose breakfast in main cafe.
I could see 10 years out some finishes fraying. I like it here but consider it 4-5 star, not luxurious 5.
I could see 10 years out some finishes fraying. I like it here but consider it 4-5 star, not luxurious 5.
Dec 31, 2019, 9:12 pm
#139
Join Date: Sep 2007
Location: SNA/LAX
Programs: Hertz PC, Hilton DMD, IHG Spire Amb, Bonvoy Titanium Elite & WoH Globalist
Posts: 8,076
Booked 3 nights, 2 CC award nights and the 3rd on points for 2 adults and our 2 children. Already received a welcome email advising me that a suite upgrade is awaiting us. Looking forward to our first stay here not only to enjoy but also to see how this property compares with other HRs in the system.
Please advise as to what touristy things in the area - I'm interested! Taking 2 trains is fine by me but it seems a bit burdensome!
Please advise as to what touristy things in the area - I'm interested! Taking 2 trains is fine by me but it seems a bit burdensome!
Jan 2, 2020, 6:48 am
#140
Join Date: Oct 2015
Location: JFK, LGA
Programs: AA PRO, BA S
Posts: 185
So AFAIK there are no real 4-5* hotels in the main tourist district (Wat Pho, Wat Arun, Imperial Palace) - you either stay on the river (ie Mandarin Oriental) or in the business-y district (JW, HR, PH, etc) but this was a 5ish minute walk to the Sukhumvit MRT line which takes ~20 minutes to get to the Sanam Chai MRT station where all that is. Also could take the train to Wat Mangkon (~10 minutes) MRT for Chinatown. I found it to fine to take the subway out there hence my OK rating (you won't find a hotel right in the middle of the action).
I'm not sure what i was thinking when i wrote 2 trains, please disregard that - you can take just 1 train from Sukhumvit station to the major tourist areas. I think it's a little faster to take the Skytrain to Sala Daeng then get on the MRT from Silom, which is maybe where that comment came from, but I didn't think either way was particularly difficult to get to touristy stuff relative to the other options.
I'm not sure what i was thinking when i wrote 2 trains, please disregard that - you can take just 1 train from Sukhumvit station to the major tourist areas. I think it's a little faster to take the Skytrain to Sala Daeng then get on the MRT from Silom, which is maybe where that comment came from, but I didn't think either way was particularly difficult to get to touristy stuff relative to the other options.
Jan 2, 2020, 7:36 am
#141
Join Date: Sep 2007
Location: SNA/LAX
Programs: Hertz PC, Hilton DMD, IHG Spire Amb, Bonvoy Titanium Elite & WoH Globalist
Posts: 8,076
Very informative - thank you @perkerkeem!
I am of the opinion, however, that it's all about the journey. To meet my walking quota and to enjoy the surroundings, here is what I usually do:
- Take the Sukhumvit BTS line Nana - Chitlom.
- Walk Chitlom - Ratchadamri to avoid Siam & to meet said walking quotas.
- Take the Silom Line Ratchadamri - Saphan Taksin.
- Walk down to the Sathorn Pier.
- Take the THB 30 boat to Tha Chang Pier
- 5-minutes walk to the Grand Palace, Emerald Temple, Wat Po, etc.
- THB 3 ferry to Wat Arun
- Backtrack to get back to Nana!
Either way is fine depending on your preference, time constraints, weather, etc.
On the 15 THB boat to the temples
I am of the opinion, however, that it's all about the journey. To meet my walking quota and to enjoy the surroundings, here is what I usually do:
- Take the Sukhumvit BTS line Nana - Chitlom.
- Walk Chitlom - Ratchadamri to avoid Siam & to meet said walking quotas.
- Take the Silom Line Ratchadamri - Saphan Taksin.
- Walk down to the Sathorn Pier.
- Take the THB 30 boat to Tha Chang Pier
- 5-minutes walk to the Grand Palace, Emerald Temple, Wat Po, etc.
- THB 3 ferry to Wat Arun
- Backtrack to get back to Nana!
Either way is fine depending on your preference, time constraints, weather, etc.
On the 15 THB boat to the temples
Jan 6, 2020, 9:55 pm
#142
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
Hyatt Regency Bangkok
Hyatt Regency Bangkok Sukhumvit
1 Sukhumvit Soi 13 BTS Nana Bangkok, TH 10110
RecommendedLiked: LocationServiceFoodAmenitiesRoom
Hyatt Regency Bangkok (0 Photo)
Hyatt Regency Bangkok Sukhumvit
Thoroughly impressed by the HR BKK. It's about on par with the Surawongse in my book and one of my new favorite options in BKK.
Super fun rooftop party yesterday. Third party but free entry for hotel guests. Nice rooftop bar, with 3 levels.
Staff and service is good!
Breakfast is solid and offered at restaurant. Love the juice bar. Small but diverse selection.
Nobody should ever be staying at the dump that is the Grand Hyatt over the Regency. Ever. Period. Unforgivable.
Check In
Check-in was friendly at the club lounge. Suite (TSU upgrade) wasn't ready at 4:30pm arrival, had to wait an hour.
Location
The location in Sukhumvit is pretty close to perfect. Directly connected to Nana BTS station, across the street from the Sheraton Grande Sukhumvit, etc.
Dining
The rooftop bar is great. There are two levels: the main classy bar on level 29 with an indoor and outdoor patio, and a two-level outdoor rooftop bar aboe. When I went, they had an event ongoing on the rooftop party, which i got free entry to as a hotel guest (normally 900thb). The event at Spectrum was fantastic, while the main bar below remained opened to the general public.
Was offered breakfast in the restaurant. The breakfast, however, is a bit lackluster. The food is alright quality, but the selection is small. e.g. Nice juice bar with made to order juices, but no fresh coconuts. Indian selection with 2 breads, rice, but only one dish.
Room
Room is totally fantastic. Love the modern style, the views, etc. The lack of automatic blinds is my only complaint. Why skimp on such a basic thing? 
Also, I'm finding the AC has trouble keeping the precise set temperature. It was way too cold at times during my stay (thermostat says 25ºC while it felt closer to 17)
These, however, are nitpicks. The suite is absolutely lovely for a base level suite at a Hyatt Regency. Two bathrooms, corner suite that covers the entire width of the building including 3 whole sides. Probably the nicest suite I've ever seen at a HR.
Views
I care more about views than most people, and this hotel doesn't dissapoint. Floor to cieling windows on any side of building are a feast for the eyes.
Club Lounge
Club lounge has lovely views, with an outdoor terrace. However booze quality is horrible and it's crazy crowded around HH. Food is also bad, but that's not unusual for a club lounge (which I find to always be bad, except maybe GH HK and Manila).
I find it pretty dissapointing that they think serving Gordon's gin and Smirnoff vodka is sufficient or appropriate and it really doesn't match the quality of the rest of the hotel.
Jan 7, 2020, 12:34 am
#143
Join Date: Sep 2007
Location: SNA/LAX
Programs: Hertz PC, Hilton DMD, IHG Spire Amb, Bonvoy Titanium Elite & WoH Globalist
Posts: 8,076
Agree with your above review/assessment. Got the same suite but on the 10th floor (# 1006) and was accommodated with additional bedding due to family size (2 adults & 2 children). I found, however, the food offerings at the lounge to be acceptable for a HR but the fruits in the room (welcome gift) or at breakfast to be old and stale! I also found smoking/smokers to be a problem at the lounge, pool, and the 4th floor market cafe!
On a positive note, I found the staff very welcoming and proactive everywhere in this hotel. Coffee in the room is the most delicious that I have ever had in a hotel room. Amazing views from the suite.
The Regency Club balcony where smokers gathered during happy hour
More photos can be found here:
On a positive note, I found the staff very welcoming and proactive everywhere in this hotel. Coffee in the room is the most delicious that I have ever had in a hotel room. Amazing views from the suite.
The Regency Club balcony where smokers gathered during happy hour
More photos can be found here:
Jan 7, 2020, 4:53 am
#145
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,741
They use the same cheap Red Smirnoff and Gordon's Gin at the HR Resort Bali. I also told the GM that's it is not really Club worthy in my book, but having seen some people drink the stuff like water during happy hour I can understand why they are reluctant to upgrade as cost is significant in places like Thailand or Indonesia due to high liquor taxes and all that.
Jan 8, 2020, 10:33 pm
#146
Join Date: Sep 2007
Location: SNA/LAX
Programs: Hertz PC, Hilton DMD, IHG Spire Amb, Bonvoy Titanium Elite & WoH Globalist
Posts: 8,076
At happy hour, I requested Cognac to which I was turned down as being a non-standard HR lounge liquor by the Thai lady bar attendee. Later on, a European manager approached me and asked if he could do anything to make my stay more enjoyable. Although I said that I was fine and needed nothing, I presume that the bar tend informed him of my request for premium liquor and he proactively engaged me. The libation was not a big deal, but I was impressed by the swift action to satisfy a guest. And for that, I give them 5-stars as the saying goes, little things mean a lot!
Jan 11, 2020, 6:42 am
#147
Moderator: GLBT travelers, India-based Airlines and India; FlyerTalk Evangelist
Join Date: Jan 2004
Location: Asia
Programs: Yes!
Posts: 15,512
Having stayed at the Hyatt Regency Sukhumvit now, some thoughts:
- Good proactive service. Had requested (thru email the day before) early check-in at 8am on day of arrival if possible. This was confirmed in advance. ^
At the same time, I was told no suite upgrade will be offered. This was fine with me in this scenario.
- Got high floor king room. Nice views. Room seems nice and modern, albeit a little sparse and soulless. Completely empty table, no wall art etc.
- Bedside tables do not have drawers.
- No “handy” phone in room.
Unlike what some earlier members reported finding. Maybe it is suites only...?
- Breakfast is very good. But my other usual haunt in Bangkok, Sheraton Grande Sukhumvit, still wins on that front comfortably. Daytime snacks very weak. Just tea/coffee/sodas and cookies.
- Evening spread in the HR lounge is much more elaborate than SGS though, albeit very “lounge-y” as opposed to the live music feel of SGS venues. Overall I think HR wins this purely from a food choice perspective.
- Room size is smaller than SGS. I also think higher suite upgrade possibility (without TSU/SNA) will be at SGS.
Overall, I think this is a great Hyatt option in Bangkok, and for me personally, I prefer this location much more to Grand Hyatt, which is equally nice as a hotel. Prob much better if you can get a cottage!
Where would I stay again? HR if I can confirm a TSU, otherwise SGS, assuming rates are equal. GH only if it is cheaper than the other two.
- Good proactive service. Had requested (thru email the day before) early check-in at 8am on day of arrival if possible. This was confirmed in advance. ^
At the same time, I was told no suite upgrade will be offered. This was fine with me in this scenario.
- Got high floor king room. Nice views. Room seems nice and modern, albeit a little sparse and soulless. Completely empty table, no wall art etc.
- Bedside tables do not have drawers.
- No “handy” phone in room.
Unlike what some earlier members reported finding. Maybe it is suites only...?- Breakfast is very good. But my other usual haunt in Bangkok, Sheraton Grande Sukhumvit, still wins on that front comfortably. Daytime snacks very weak. Just tea/coffee/sodas and cookies.
- Evening spread in the HR lounge is much more elaborate than SGS though, albeit very “lounge-y” as opposed to the live music feel of SGS venues. Overall I think HR wins this purely from a food choice perspective.
- Room size is smaller than SGS. I also think higher suite upgrade possibility (without TSU/SNA) will be at SGS.
Overall, I think this is a great Hyatt option in Bangkok, and for me personally, I prefer this location much more to Grand Hyatt, which is equally nice as a hotel. Prob much better if you can get a cottage!
Where would I stay again? HR if I can confirm a TSU, otherwise SGS, assuming rates are equal. GH only if it is cheaper than the other two.
Jan 11, 2020, 7:19 am
#148
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,054
Having stayed at the Hyatt Regency Sukhumvit now, some thoughts:
- Good proactive service. Had requested (thru email the day before) early check-in at 8am on day of arrival if possible. This was confirmed in advance. ^
At the same time, I was told no suite upgrade will be offered. This was fine with me in this scenario.
- Got high floor king room. Nice views. Room seems nice and modern, albeit a little sparse and soulless. Completely empty table, no wall art etc.
- Bedside tables do not have drawers.
- No “handy” phone in room. Unlike what some earlier members reported finding. Maybe it is suites only...?
- Breakfast is very good. But my other usual haunt in Bangkok, Sheraton Grande Sukhumvit, still wins on that front comfortably. Daytime snacks very weak. Just tea/coffee/sodas and cookies.
- Evening spread in the HR lounge is much more elaborate than SGS though, albeit very “lounge-y” as opposed to the live music feel of SGS venues. Overall I think HR wins this purely from a food choice perspective.
- Room size is smaller than SGS. I also think higher suite upgrade possibility (without TSU/SNA) will be at SGS.
Overall, I think this is a great Hyatt option in Bangkok, and for me personally, I prefer this location much more to Grand Hyatt, which is equally nice as a hotel. Prob much better if you can get a cottage!
Where would I stay again? HR if I can confirm a TSU, otherwise SGS, assuming rates are equal. GH only if it is cheaper than the other two.
- Good proactive service. Had requested (thru email the day before) early check-in at 8am on day of arrival if possible. This was confirmed in advance. ^
At the same time, I was told no suite upgrade will be offered. This was fine with me in this scenario.
- Got high floor king room. Nice views. Room seems nice and modern, albeit a little sparse and soulless. Completely empty table, no wall art etc.
- Bedside tables do not have drawers.
- No “handy” phone in room.
Unlike what some earlier members reported finding. Maybe it is suites only...?- Breakfast is very good. But my other usual haunt in Bangkok, Sheraton Grande Sukhumvit, still wins on that front comfortably. Daytime snacks very weak. Just tea/coffee/sodas and cookies.
- Evening spread in the HR lounge is much more elaborate than SGS though, albeit very “lounge-y” as opposed to the live music feel of SGS venues. Overall I think HR wins this purely from a food choice perspective.
- Room size is smaller than SGS. I also think higher suite upgrade possibility (without TSU/SNA) will be at SGS.
Overall, I think this is a great Hyatt option in Bangkok, and for me personally, I prefer this location much more to Grand Hyatt, which is equally nice as a hotel. Prob much better if you can get a cottage!
Where would I stay again? HR if I can confirm a TSU, otherwise SGS, assuming rates are equal. GH only if it is cheaper than the other two.
Jan 11, 2020, 7:25 am
#149
Moderator, El Al and Marriott Bonvoy, FlyerTalk Evangelist
Join Date: Feb 2005
Location: SIN
Programs: SQ*G, Mar LTT, Hyatt Glb, AA LTG, LY, HH, IC, BA, DL, UA SLV
Posts: 12,019
Jan 12, 2020, 2:35 am
#150
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
Having stayed at the Hyatt Regency Sukhumvit now, some thoughts:
- Good proactive service. Had requested (thru email the day before) early check-in at 8am on day of arrival if possible. This was confirmed in advance. ^
At the same time, I was told no suite upgrade will be offered. This was fine with me in this scenario.
- Got high floor king room. Nice views. Room seems nice and modern, albeit a little sparse and soulless. Completely empty table, no wall art etc.
- Bedside tables do not have drawers.
- No “handy” phone in room. Unlike what some earlier members reported finding. Maybe it is suites only...?
- Breakfast is very good. But my other usual haunt in Bangkok, Sheraton Grande Sukhumvit, still wins on that front comfortably. Daytime snacks very weak. Just tea/coffee/sodas and cookies.
- Evening spread in the HR lounge is much more elaborate than SGS though, albeit very “lounge-y” as opposed to the live music feel of SGS venues. Overall I think HR wins this purely from a food choice perspective.
- Room size is smaller than SGS. I also think higher suite upgrade possibility (without TSU/SNA) will be at SGS.
Overall, I think this is a great Hyatt option in Bangkok, and for me personally, I prefer this location much more to Grand Hyatt, which is equally nice as a hotel. Prob much better if you can get a cottage!
Where would I stay again? HR if I can confirm a TSU, otherwise SGS, assuming rates are equal. GH only if it is cheaper than the other two.
- Good proactive service. Had requested (thru email the day before) early check-in at 8am on day of arrival if possible. This was confirmed in advance. ^
At the same time, I was told no suite upgrade will be offered. This was fine with me in this scenario.
- Got high floor king room. Nice views. Room seems nice and modern, albeit a little sparse and soulless. Completely empty table, no wall art etc.
- Bedside tables do not have drawers.
- No “handy” phone in room.
Unlike what some earlier members reported finding. Maybe it is suites only...?- Breakfast is very good. But my other usual haunt in Bangkok, Sheraton Grande Sukhumvit, still wins on that front comfortably. Daytime snacks very weak. Just tea/coffee/sodas and cookies.
- Evening spread in the HR lounge is much more elaborate than SGS though, albeit very “lounge-y” as opposed to the live music feel of SGS venues. Overall I think HR wins this purely from a food choice perspective.
- Room size is smaller than SGS. I also think higher suite upgrade possibility (without TSU/SNA) will be at SGS.
Overall, I think this is a great Hyatt option in Bangkok, and for me personally, I prefer this location much more to Grand Hyatt, which is equally nice as a hotel. Prob much better if you can get a cottage!
Where would I stay again? HR if I can confirm a TSU, otherwise SGS, assuming rates are equal. GH only if it is cheaper than the other two.