Nov 17, 2015, 8:59 am
Last edit by: UnitedConnection
Hotel Limousine/MPV: HK$1150 per trip per car (Mercedes S-320) or 6-person MPV for HKD$1400
Airport shuttle service (3rd party): ''Vigor Airport Shuttle Service Limited'' located at Arrival Hall B-01. Take shuttle to ‘’Harbour View International Hotel’’ (next door to GH). HK$140 per person per trip. This is no longer affiliated with the hotel, so tickets must be purchased directly from the vendor.
Diamond benefits as of 4 Sep 2016
- Complementary Continental Breakfast (in lounge) 7AM – 10:30AM Monday – Friday & 7AM – 11AM (Weekends & Public Holidays)
Diamond buffet breakfast also available in Grand Cafe- Complimentary Evening Cocktails - 5:30PM – 7:30PM
- All day complimentary tea, coffee, refreshments, and limited alcoholic beverages (not sure if this is in room or in lounge as lounge hours are 7AM – midnight)
- Complimentary 3 pieces laundry per day (standard service; not cumulative) for guests staying in a suite (not limited to Diamonds).
- Grand Club meeting room 1 hour/day.
Grand Hyatt Hong Kong REVIEW - MASTER THREAD
Aug 23, 2017, 9:33 am
#1307
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,461
Interesting. In half a dozen stays at GH Erawan, I was never told that. It was my impression you had to pay to eat at the restaurant.
Aug 23, 2017, 1:57 pm
#1308
Join Date: Jun 2006
Location: BOS
Programs: Hyatt Diamond, Mosaic
Posts: 1,050
Nov 6, 2017, 7:22 pm
#1309
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,638
Some Hyatts are still one step above by offering Glob breakfast in lounge, restaurant, or room service. GH HK is misleading guests by using WoH as scapegoat.
Currently at property and construction still going on across the street. If you are room during the day, I recommend asking for garden view.
Dec 25, 2017, 7:10 am
#1310
Join Date: Sep 2001
Location: Singapore
Posts: 2,317
Grand Hyatt Hong Kong - December 2017
Background:
I've stayed here many times and I am surprised I haven't posted any thoughts / pictures. Anyway, I stayed on a Cash + Points for one night.
Check-in:
I arrived early at around 0900h. I went to check-in at the Grand Club. They were willing to upgrade me to a Suite but not until about 1400 / 1500h. The Suite is not much different from a room with a view so I opted for the room. Late check-out was offered.
Breakfast at Grand Club:
Note that the Grand Club now no longer includes certain a la carte eggs unlike before (e.g. eggs benedict). This is an unwelcome move. Instead you can get what's below. I opted for one poached egg.
View from Grand Club:
Almond milk is served in the Grand Club but not in the Grand Café:
Room on 32nd floor:
Afternoon tea at Grand Club:
Happy Hour at Grand Club (Day 1) - limited photos only:
Happy Hour at Grand Club (Day 2):
Breakfast at the Grand Café:
Note that Breakfast at the Grand Café is no longer offered to Globalists. As aforementioned by previous posters, this is due to the vile World of Hyatt.
Conclusion:
The Grand Hyatt Hong Kong remains a very competent and well-maintained hotel. The highlight has always been and still is the staff in the Grand Club who are all excellent.
Unfortunately the awful World of Hyatt has diluted the breakfast benefit (which, to be clear, was no problem under Gold Passport for Diamonds). In addition, the Happy Hour food in the Grand Club has not changed for about 2 years (the same cold items and desserts, the same BBQ pork puffs / pan-fried Vietnamese shrimp cakes / pan-fried pork things / types of chicken / vegetable spring rolls). I have asked them to upgrade it to something more substantial and was previously told that they want it to only be finger food. This is disappointing and not a mindset I agree with, especially when you compare it to the likes of the Grand Hyatt Macau (most excellent) and Grand Hyatt Kuala Lumpur. On the plus side, Ruinart remains freely available throughout the day and the scones at afternoon tea have been improved.
The gym (not pictured) remains not busy with decent equipment and the Grand Café breakfast remains extensive (albeit with particularly unfriendly service staff).
Given the off-putting World of Hyatt, relatively mediocre Grand Club Happy Hour food and non-provision of full breakfast, it is unlikely I will be returning to the Grand Hyatt Hong Kong which is a damn shame given how good most of their staff are. I'm not sure what other hotel in Hong Kong to go to though as I wasn't blown away by the JW Marriott Hong Kong.
I've stayed here many times and I am surprised I haven't posted any thoughts / pictures. Anyway, I stayed on a Cash + Points for one night.
Check-in:
I arrived early at around 0900h. I went to check-in at the Grand Club. They were willing to upgrade me to a Suite but not until about 1400 / 1500h. The Suite is not much different from a room with a view so I opted for the room. Late check-out was offered.
Breakfast at Grand Club:
Note that the Grand Club now no longer includes certain a la carte eggs unlike before (e.g. eggs benedict). This is an unwelcome move. Instead you can get what's below. I opted for one poached egg.
View from Grand Club:
Almond milk is served in the Grand Club but not in the Grand Café:
Room on 32nd floor:
Afternoon tea at Grand Club:
Happy Hour at Grand Club (Day 1) - limited photos only:
Happy Hour at Grand Club (Day 2):
Breakfast at the Grand Café:
Note that Breakfast at the Grand Café is no longer offered to Globalists. As aforementioned by previous posters, this is due to the vile World of Hyatt.
Conclusion:
The Grand Hyatt Hong Kong remains a very competent and well-maintained hotel. The highlight has always been and still is the staff in the Grand Club who are all excellent.
Unfortunately the awful World of Hyatt has diluted the breakfast benefit (which, to be clear, was no problem under Gold Passport for Diamonds). In addition, the Happy Hour food in the Grand Club has not changed for about 2 years (the same cold items and desserts, the same BBQ pork puffs / pan-fried Vietnamese shrimp cakes / pan-fried pork things / types of chicken / vegetable spring rolls). I have asked them to upgrade it to something more substantial and was previously told that they want it to only be finger food. This is disappointing and not a mindset I agree with, especially when you compare it to the likes of the Grand Hyatt Macau (most excellent) and Grand Hyatt Kuala Lumpur. On the plus side, Ruinart remains freely available throughout the day and the scones at afternoon tea have been improved.
The gym (not pictured) remains not busy with decent equipment and the Grand Café breakfast remains extensive (albeit with particularly unfriendly service staff).
Given the off-putting World of Hyatt, relatively mediocre Grand Club Happy Hour food and non-provision of full breakfast, it is unlikely I will be returning to the Grand Hyatt Hong Kong which is a damn shame given how good most of their staff are. I'm not sure what other hotel in Hong Kong to go to though as I wasn't blown away by the JW Marriott Hong Kong.
Last edited by Singapore_Air; Dec 25, 2017 at 7:15 am
Dec 25, 2017, 8:28 am
#1311
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,638
As mentioned my post above, it’s NOT WoH taking restaurant breakfast away, it the hotel’s decision to do so and they are using WoH as an excuse.
Dusseldorf, Cologne, Montreal, to name a few, all have lounges are they continue to offer breakfast in restaurant. Some even offer room service for Glob.
Dusseldorf, Cologne, Montreal, to name a few, all have lounges are they continue to offer breakfast in restaurant. Some even offer room service for Glob.
Dec 25, 2017, 9:09 am
#1312
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,053
As mentioned my post above, it’s NOT WoH taking restaurant breakfast away, it the hotel’s decision to do so and they are using WoH as an excuse.
Dusseldorf, Cologne, Montreal, to name a few, all have lounges are they continue to offer breakfast in restaurant. Some even offer room service for Glob.
Dusseldorf, Cologne, Montreal, to name a few, all have lounges are they continue to offer breakfast in restaurant. Some even offer room service for Glob.
Dec 25, 2017, 8:20 pm
#1313
Join Date: Nov 2011
Posts: 547
As mentioned my post above, it’s NOT WoH taking restaurant breakfast away, it the hotel’s decision to do so and they are using WoH as an excuse.
Dusseldorf, Cologne, Montreal, to name a few, all have lounges are they continue to offer breakfast in restaurant. Some even offer room service for Glob.
Dusseldorf, Cologne, Montreal, to name a few, all have lounges are they continue to offer breakfast in restaurant. Some even offer room service for Glob.
The GH Hong Kong is Hyatt’s international flagship hotel, I’m sure it receives more attention from Hyatt corporate in terms of WoH alignment for such a tent-pole benefit than say the HR Montreal. I think there are no reasons for the GM of such a prominent Hyatt to play with words and use WoH as a scapegoat. But yes, paint me as one of the ones being bummed that Grand Cafe breakfast is taken away.
Nice review and photos, Singapore_Air. While the happy hour offerings didn’t change much in the past years, I don’t really agree that happy hour is the place for more substantial offerings. It’s supposed to be your pre-dinner meal, hence the finger foods and lots of cold appetiziers.
Dec 25, 2017, 11:08 pm
#1314
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,638
While I have never stayed in the Hyatts in Düsseldorf, Cologne and Montreal, I’m willing to guess that they don’t serve Ruinart at the lounge for the whole day. GH Hong Kong does, in fact, I don’t recall staying in any other Hyatts that does. You win some and lose some.
The GH Hong Kong is Hyatt’s international flagship hotel, I’m sure it receives more attention from Hyatt corporate in terms of WoH alignment for such a tent-pole benefit than say the HR Montreal. I think there are no reasons for the GM of such a prominent Hyatt to play with words and use WoH as a scapegoat. But yes, paint me as one of the ones being bummed that Grand Cafe breakfast is taken away.
Nice review and photos, Singapore_Air. While the happy hour offerings didn’t change much in the past years, I don’t really agree that happy hour is the place for more substantial offerings. It’s supposed to be your pre-dinner meal, hence the finger foods and lots of cold appetiziers.
The changes to the property in the past year with reclassifying rooms resulting in less entry level suites and Singapore_Air mentioning no more hot eggs option in lounge suggest hotel is cutting back on benefits out of their own accord. I highly doubt WoH made GM take out the hot eggs.
Adding to list of hotels offering restaurant breakfast despite having lounge, Berlin and looks like Bangkok as well as per several posts up.
Dec 26, 2017, 12:30 am
#1315
Join Date: May 2007
Location: WAS
Programs: UA 1K, AA EXP, WN A+, Hyatt Glob, Marriott Amb, Hertz PC
Posts: 1,127
Completed a stay last week and will post a more thorough review. However, we had breakfast in the lounge 4 days and requested made to order eggs with no questions asked. The egg preparation request didn’t always match the special (e.g., poached egg on special but asked for scrambled).
Dec 26, 2017, 12:42 am
#1316
Join Date: Jul 2011
Location: North America
Posts: 2,265
I stayed here back in October and the excellent grand club staff never hesitated to make us fried eggs (not on their menu). I think it's just a matter of asking (for now).
Personally for me a Grand Club like this one is a treat. I'm used to the nothingness in US clubs (and airport lounges) so when I travel abroad, I'm usually more than satisfied with the offerings. We had no issues turning the evening reception into a perfectly acceptable (and free) dinner a couple of nights. They offer a pretty extensive variety.
Personally for me a Grand Club like this one is a treat. I'm used to the nothingness in US clubs (and airport lounges) so when I travel abroad, I'm usually more than satisfied with the offerings. We had no issues turning the evening reception into a perfectly acceptable (and free) dinner a couple of nights. They offer a pretty extensive variety.
Dec 26, 2017, 1:48 am
#1317
Join Date: Oct 2012
Location: Tokyo
Programs: Marriott Plat, HH G,Hyatt E,*A Gold, OW Emerald.
Posts: 3,023
Any recent explorists stay experiences? I’m looking to use a club access certificate here, and wonder if I’ll get a room upgrade from the hotel.
another question. I read upthread that the lounge might not be accessible for fireworks events (private party). Maybe I misinterpreted, but is this true?
Ive booked a room here and at the Conrad for CNY February 17th and plan to enjoy the spectacle from the lounge. Haven’t decided on which Hotel to keep and which to cancel. Looking for experience feedback.
another question. I read upthread that the lounge might not be accessible for fireworks events (private party). Maybe I misinterpreted, but is this true?
Ive booked a room here and at the Conrad for CNY February 17th and plan to enjoy the spectacle from the lounge. Haven’t decided on which Hotel to keep and which to cancel. Looking for experience feedback.
Dec 26, 2017, 2:19 am
#1318
Join Date: Aug 2005
Posts: 248
Personally for me a Grand Club like this one is a treat. I'm used to the nothingness in US clubs (and airport lounges) so when I travel abroad, I'm usually more than satisfied with the offerings. We had no issues turning the evening reception into a perfectly acceptable (and free) dinner a couple of nights. They offer a pretty extensive variety.
Furthermore, the happy hour offering hasn’t changed in years. Whatever you see now is exactly the same as what they served two or three years ago. For regulars, it gets very dull. I’ve also moved my business away from this hotel, despite the amazing staff.
Dec 26, 2017, 7:29 am
#1319
Join Date: Jun 2003
Location: BKK, CDG, TLS
Programs: QR G, A3 G, EK G, IHG Amb, GHA Black, WOH LT something
Posts: 1,306
Dec 26, 2017, 7:57 am
#1320
Join Date: Sep 2001
Location: Singapore
Posts: 2,317
I would agree - Expectations for Asian hotels should be higher than elsewhere and so other properties have now surpassed the Grand Hyatt Hong Kong offering (and that is just my limited experience across Hyatt and Marriott hotels). Given the rates the Grand Hyatt Hong Kong charges, they can well afford to offer a more premium spread and experience.