Nov 17, 2015, 8:59 am
Hotel Limousine/MPV: HK$1150 per trip per car (Mercedes S-320) or 6-person MPV for HKD$1400
Airport shuttle service (3rd party): ''Vigor Airport Shuttle Service Limited'' located at Arrival Hall B-01. Take shuttle to ‘’Harbour View International Hotel’’ (next door to GH). HK$140 per person per trip. This is no longer affiliated with the hotel, so tickets must be purchased directly from the vendor.
Diamond benefits as of 4 Sep 2016
- Complementary Continental Breakfast (in lounge) 7AM – 10:30AM Monday – Friday & 7AM – 11AM (Weekends & Public Holidays)
Diamond buffet breakfast also available in Grand Cafe- Complimentary Evening Cocktails - 5:30PM – 7:30PM
- All day complimentary tea, coffee, refreshments, and limited alcoholic beverages (not sure if this is in room or in lounge as lounge hours are 7AM – midnight)
- Complimentary 3 pieces laundry per day (standard service; not cumulative) for guests staying in a suite (not limited to Diamonds).
- Grand Club meeting room 1 hour/day.
Grand Hyatt Hong Kong REVIEW - MASTER THREAD
Jul 7, 2019, 12:11 am
Jul 9, 2019, 10:44 am
Jul 9, 2019, 1:27 pm
While I can appreciate guest experiences vary greatly, I've always been completely satisfied with my stays here; and, probably more so than any other property in the Hyatt portfolio.
Jul 12, 2019, 2:57 am
Grand Hyatt Hong Kong
1 Harbour Road Hong Kong, HK
Birthday at the Grand Hyatt Hong Kong (12 Photos)
Grand Hyatt Hong Kong
Just checkout of a stay at the Grand Hyatt HK and … color me impressed. I usually hate generic large conference hotels, but this one is a major exception.
The location is extremely convenient to the convention center, and it gets a ton of the convention crowds. I was actually attending RISE so for once, that was a plus, though boring people in lanyards aren't exactly the most epic scene. But, moving past this, my experience at the hotel was excellent.
The views are pretty much the best in HK (perhaps the IC is better but good luck getting a room with a view there, they don't care one bit about my Spire Amb status). Service for the most part goes above and beyond, though they are quite strict about following their policies.
I booked day of arrival and they were sold out of standard suites, so I was given a lovely club level view room. The stay overlapped by birthday, so the room had Happy Birthday written in letter balloons in the room. At this point I'm a bit bummed not to have a suite (not to be upgraded to one of the premium ones) but overall happy and not expecting anything crazy. But 10min after getting to my room, I get a call from the club telling me they were able to find me a suite and that they'd move me over in a few hours after the Globalist who had it checked out. The new suite was also all decked out in balloons and had a small birthday cake waiting.
When the day came to check-out, I was flying out on a midnight redeye, and while they couldn't give me a check-out time beyond 4pm since a paying guest needed the suite, they proactively offered me another room to use after 4pm. They got the room right next to my suite (2611) and moved my luggage over for me.
The club lounge is fantastic, with great views of the harbor and a solid spread with both quality and quantity. In the evenings from 5:30-7:30, The staff will make drinks for you, while the food is a self-serve buffet consisting of a few hot plates and a cold buffet. The cold buffet is very comprehensive. Breakfast has a buffet + 3 a-la-carte dishes, and they can make any standard breakfast dishes too. The menu rotates on a 3 day schedule so we didn't get bored.
I got charged 825 HKD to bring one extra guest / meeting to the club lounge on day of check-in. Definitely the most I've ever paid for a single beer. Probably the low-light of the stay.
Service
I'm not the first person to mention this, but the service at the club lounge is fantastic. One person in particular stands out: Scott. He's the life of the party, the one good natured person who puts a smile on everyone's face. The rest of the staff was mostly great too.
Dining
I ate a dinner at Kaetsu, their Japanese fine dining restaurant. The food was good, but nothing special. The service was very slow. The prices were atrocious. (Bill came to 5000HKD for 4 people's meals + a single bottle of sake.)
Room (pre upgrade)
Including pictures of the room before they upgraded me to the suite.
Jul 23, 2019, 9:10 am
I was there on a private trip around 2004.
I wanted to show my wife around Hong Kong and enjoy the GH with it's lounge. 15 years after my last stay, the club has been renovated. I honestly was a bit disappointed. Not because it has changed, but it somehow has lost the glamour. The staircase is different, it all seems a bit cluttered. Lounge was crowded upon our arrival. It was difficult to find a table. loud.
Offerings were still very good, both evenings and for breakfast. SInce we had booked a Suite, we were entitled to the breakfast buffet in the restaurant as well, which we tried out one morning, But returned to the lounge for the remaining 2 days, as the variety was sufficient for our needs.
Service in the lounge was still very good, and as others have noted as well, Scott is really fantastic. Had a discussion on the renovated lounge and he too found the "old" lounge to be classier.
Too bad for the lounge in my view, but overall the hotel is still great.
Last edited by 59Impala; Jul 23, 2019 at 9:21 am
Jul 24, 2019, 12:50 am
- was given 4pm late check out, then called to my room to tell me actually 1pm
- was upgraded to a “club level room” on floor 32. Just found out that club room does not give you club access. Normal?
- was told the credit was per day, then was called and told it was per stay.
Overall a very nice room. Was excited for club upgrade then let down when I wasn’t allowed in club. A little disorganized I think?
Jul 24, 2019, 1:10 am
- was given 4pm late check out, then called to my room to tell me actually 1pm
- was upgraded to a “club level room” on floor 32. Just found out that club room does not give you club access. Normal?
- was told the credit was per day, then was called and told it was per stay.
Overall a very nice room. Was excited for club upgrade then let down when I wasn’t allowed in club. A little disorganized I think?
Jul 24, 2019, 1:29 am
I was there on a private trip around 2004.
I wanted to show my wife around Hong Kong and enjoy the GH with it's lounge. 15 years after my last stay, the club has been renovated. I honestly was a bit disappointed. Not because it has changed, but it somehow has lost the glamour. The staircase is different, it all seems a bit cluttered. Lounge was crowded upon our arrival. It was difficult to find a table. loud.
Offerings were still very good, both evenings and for breakfast. SInce we had booked a Suite, we were entitled to the breakfast buffet in the restaurant as well, which we tried out one morning, But returned to the lounge for the remaining 2 days, as the variety was sufficient for our needs.
Service in the lounge was still very good, and as others have noted as well, Scott is really fantastic. Had a discussion on the renovated lounge and he too found the "old" lounge to be classier.
Too bad for the lounge in my view, but overall the hotel is still great.
Jul 24, 2019, 3:26 am
On a side note, I think I also left a couple of nice shirts worth $200 hung in the closet. What are the chances they’ll send it to me all the way in the US if it’s found?
Jul 24, 2019, 3:34 am
Jul 24, 2019, 5:53 pm
Jul 24, 2019, 7:23 pm
Jul 25, 2019, 4:10 am
