Birthday at the Grand Hyatt Hong Kong

100   Recommended
Room 2610 , Grand Suite
July 12, 2019 by

 Map | 3 Reviews | 100% Recommended
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Grand Hyatt Hong Kong
 Map | 3 Reviews | 100% Recommended

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Room 2610

Grand Suite

Liked:
Location
Service
Food
Amenities
Room
Stats
Room
Grand Suite

Just checkout of a stay at the Grand Hyatt HK and … color me impressed. I usually hate generic large conference hotels, but this one is a major exception.

The location is extremely convenient to the convention center, and it gets a ton of the convention crowds. I was actually attending RISE so for once, that was a plus, though boring people in lanyards aren't exactly the most epic scene. But, moving past this, my experience at the hotel was excellent.

The views are pretty much the best in HK (perhaps the IC is better but good luck getting a room with a view there, they don't care one bit about my Spire Amb status). Service for the most part goes above and beyond, though they are quite strict about following their policies.

I booked day of arrival and they were sold out of standard suites, so I was given a lovely club level view room. The stay overlapped by birthday, so the room had Happy Birthday written in letter balloons in the room. At this point I'm a bit bummed not to have a suite (not to be upgraded to one of the premium ones) but overall happy and not expecting anything crazy. But 10min after getting to my room, I get a call from the club telling me they were able to find me a suite and that they'd move me over in a few hours after the Globalist who had it checked out. The new suite was also all decked out in balloons and had a small birthday cake waiting.

When the day came to check-out, I was flying out on a midnight redeye, and while they couldn't give me a check-out time beyond 4pm since a paying guest needed the suite, they proactively offered me another room to use after 4pm. They got the room right next to my suite (2611) and moved my luggage over for me.

 

The club lounge is fantastic, with great views of the harbor and a solid spread with both quality and quantity. In the evenings from 5:30-7:30, The staff will make drinks for you, while the food is a self-serve buffet consisting of a few hot plates and a cold buffet. The cold buffet is very comprehensive. Breakfast has a buffet + 3 a-la-carte dishes, and they can make any standard breakfast dishes too. The menu rotates on a 3 day schedule so we didn't get bored.

I got charged 825 HKD to bring one extra guest / meeting to the club lounge on day of check-in. Definitely the most I've ever paid for a single beer. Probably the low-light of the stay.

IMG_2625.jpgIMG_2624.jpgIMG_2623.jpgIMG_2622.jpgIMG_2621.jpgIMG_2620.jpgIMG_2612.jpgIMG_2700.jpg

Service

I'm not the first person to mention this, but the service at the club lounge is fantastic. One person in particular stands out: Scott. He's the life of the party, the one good natured person who puts a smile on everyone's face. The rest of the staff was mostly great too.

Dining

I ate a dinner at Kaetsu, their Japanese fine dining restaurant. The food was good, but nothing special. The service was very slow. The prices were atrocious. (Bill came to 5000HKD for 4 people's meals + a single bottle of sake.)

 

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Room (pre upgrade)

Including pictures of the room before they upgraded me to the suite.IMG_2611.jpgIMG_2608.jpgIMG_2605.jpg

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