RTWSTARALLIANCE

Wi-fi is available in the Lounge. You must sign in first from your room. That is what I was told. I would think you could sign in from the Lounge billing your room. The Hotel does have London Taxi service available upon request. It is being advertised on the TV. Each morning we receive three newspapers- South China, WSJ and Intl Herald Tribune.

RTWSTARALLIANCE

London Cab service begins at 10:00 AM on weekends. When the bellman realized his error in telling us 7:30 AM we were transported to the Airport Express Hong Kong Station in a Mercedes with compliments. The Lounge had dim sum items this morning (Saturday).

miki13331

dim sum is served in the lounge only on the weekends, but it goes quickly and the staff are very slow to replace it.

RTWSTARALLIANCE

The steamed pork buns were the best I have ever had. They need to be replaced.

jmc123

Definitely no pork buns downstairs. Too bad that the GC serves dim sum only on weekends. Otherwise, sounds pretty comparable to me. (Forgot to mention that downstairs breakfast buffet also has smoked salmon.) Thanks for the great trip report!

RTWSTARALLIANCE

Upstairs also has that.

domirule

Nice gesture by GH HK...

I was at PH Vendome in Oct and the concierge advised me that there is a free shuttle between PH and Hyatt CDG at 10:30 PM a couple of blocks from the hotel. Well, I waited there from 10:05 until 11:00 but the shuttle never came. Went back to the hotel, spoke to the assistant manager, and she insisted that I must have missed the shuttle. Explained to her that it's impossible I missed the shuttle because I had been waiting since 10:05. Asked her if she would arrange transportation for me to CDG and compensate me, the answer was no. Hired a cab and paid 45 Euros. Upon check-in at Hyatt CDG, the agent advised that the shuttle service had been cancelled a month ago... Explained the situation to him and I was ultimately reimbursed. But I find it unaccetable that a PH can give out wrong info, deny their mistake, leaving the customer stranded for an hour late at night, and not compensate for anything on the spot. All it took was perhaps a couple of phone calls to Hyatt CDG to verify whether such shuttle service exists. Pretty disappointed with the lack of service at such a fine hotel...

ohbahsan

the GHHK is certainly the best hyatt lounge i have been to, although it also happens to be the only non-US lounge i have visited. their hor d'oeuvres selections are yummmmy... mmm....

btw we used the london taxi to get to the airport express station cool service.

OnePassLover

Just checked into GH staying 2 nights using FFN. Was told no GC available so was given the harbor view room. Not sure if Hyatt.com is accurate but it is showing Grand King available for both 12/04 & 12/05. The reason I wonder if hyatt.com is accurate because I checked in after midnight so it is in fact 12/05 (while it's still 12/04 in US) and 12/04 rate should no longer available. Anyway, very disappointed as this is the first time I didn't get access to Grand Club . Was here in May and both my friends and myself was upgraded and given access to GC .

IncyWincy

I thought Grand King is a non-Club room and that Club rooms are Club King and Club Twin?

Olip

That's right but I never understood why the call the "Standard" Rooms "Grand" as they are far away from that.

IncyWincy

Even the Club rooms are not too grand by Hong Kong standards. In any case, the club and non-club rooms are just about the same.

I think the Grand comes from the name Grand Hyatt.

gregorygrady

I just looked on hyatt.com and verified that as you say there are in fact "Club King" rooms and "Club Harbor King" rooms available for both the nights of 12/4 and 12/5. This is just another example of an Int.'l Hyatt not honoring Diamond Benefits. From my experience as well as from other FTers experience, it seems as if there are certain problem Int'l Hyatts (GH HK, GH Beijing) and then many other that actually do comply with the GP rules (GH Taipei, GH Seoul, HR Incheon). Maybe GH HK should become a Hilton and change their name to HWV if they plan on doing this routinely. It seems as if about the only way you can get GC access is to pester Julia or Karen prior to going. That is absurd. If I were you I would march on down to the front desk and ask to speak the the manager on duty. Have him take you to a computer and bring up the Hyatt reservations page and check availability. Better yet, have him pick up the phone and call Hyatt reservations and ask to reserve a Club room at GH HK. Then when he finds out that Club rooms are in fact available, ask him to give you Club access. And yes, the website is in fact accurate. The fact that they leave up the room availability on the reservation page is due to the fact that it is still the prior day in the USA. This is the case when looking for availbility at all Asian/Pacific/Australian Hyatts. I really don't know why GP lets the hotels get away with this type of nonsense.

OnePassLover

Yes, I meant Club King, not Grand King.

And I feel it's a hazard to complaint and ask for GC access. Maybe I should from now on.

IncyWincy

I was once told by a reservation agent that *availability* can mean availability from a certain allocation, not just any availability. I was asking if I could use my Diamond upgrade to suite coupon at the HK GH and was told no, that availability means stock from a certain quota, not general stock!