Hyatt.com/GP.com---Website Issues
Mar 24, 2016, 2:05 pm
#1411
Join Date: Feb 2005
Location: So Cal
Programs: UA Gold/0.744MM, WN AL, Hyatt Diamond, MR Scum, Hertz PC, National Exec, Avis PC
Posts: 5,561
Had trouble logging in. Once I finally got in - apparently I have no reservations anymore. Should have 7.....
Edit: and immediately after my post I now get this:
Edit: and immediately after my post I now get this:
Hyatt.com, GoldPassport.com and other related sites are currently down for maintenance. We apologize for this inconvenience and are working hard to get everything in order and back online. Please come back soon!
Sincerely,
Your Hyatt Team
Sincerely,
Your Hyatt Team
Mar 24, 2016, 2:06 pm
#1412
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,130
I hope someone has been fired over this IT cluster.
Just tried to go to the website (didn't even try logging in) and surprise surprise:
Unbelievable - how is this still happening despite going offline for 4 days in December and numerous small outages since?
Just tried to go to the website (didn't even try logging in) and surprise surprise:
Hyatt.com, GoldPassport.com and other related sites are currently down for maintenance. We apologize for this inconvenience and are working hard to get everything in order and back online. Please come back soon!
Mar 25, 2016, 1:16 pm
#1413
Join Date: May 2010
Programs: Hyatt Globalist, HH Diamond, Bonvoy Gold...
Posts: 56
Aaaand we currently have technical difficulties to the site... again!
Mar 25, 2016, 9:41 pm
#1414
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,425
The problems must be sporadic. I have no problems now. Over the last 6 months I have had perhaps 2-3 very short problems with the website. And I use it a lot.
If it doesn't work for you initially, just wait 10 minutes and try again. Annoying I know.
If it doesn't work for you initially, just wait 10 minutes and try again. Annoying I know.
Mar 26, 2016, 4:36 am
#1415
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG, SBB-CFF-FFS First Class GA
Posts: 4,578
So they've made changes again to goldpassport.com, and made making a reservation more difficult.
Previously when I hit "Reservations" on the navigation area on the top of the site, I was prompted to enter the location and dates. Now... it directs me to my existing reservation.
I had to first enter the location under "Hotels & Resorts" and in a 2nd step enter the dates.
anyone else have this problem?
Previously when I hit "Reservations" on the navigation area on the top of the site, I was prompted to enter the location and dates. Now... it directs me to my existing reservation.
I had to first enter the location under "Hotels & Resorts" and in a 2nd step enter the dates.
anyone else have this problem?
Mar 26, 2016, 7:46 am
#1416
Join Date: Jan 2010
Location: NYC
Programs: Hilton Diamond, SPG Gold Elite, Marriott Gold Elite, Hyatt Discoverist, Best Western Diamond Select
Posts: 198
So they've made changes again to goldpassport.com, and made making a reservation more difficult.
Previously when I hit "Reservations" on the navigation area on the top of the site, I was prompted to enter the location and dates. Now... it directs me to my existing reservation.
I had to first enter the location under "Hotels & Resorts" and in a 2nd step enter the dates.
anyone else have this problem?
Previously when I hit "Reservations" on the navigation area on the top of the site, I was prompted to enter the location and dates. Now... it directs me to my existing reservation.
I had to first enter the location under "Hotels & Resorts" and in a 2nd step enter the dates.
anyone else have this problem?
Mar 26, 2016, 8:05 pm
#1417
Join Date: Nov 2000
Location: Upcountry Maui, HI
Posts: 13,311
Yes, they basically made it impossible to start a reservation search from the home page. It's absolutely ridiculous and I can't see that it was intended and I'm sure it's not encouraging new bookings from their own websites.
There's already a link for "my reservations" on goldpassport.com when you are logged in under the list of your next 2 or 3 reservations on the left hand side.
which one? Hyatt.com does the same thing. Goldpassport.com the same thing.
-David
There's already a link for "my reservations" on goldpassport.com when you are logged in under the list of your next 2 or 3 reservations on the left hand side.
which one? Hyatt.com does the same thing. Goldpassport.com the same thing.
-David
Mar 27, 2016, 8:23 am
#1418
Join Date: Jan 2010
Location: NYC
Programs: Hilton Diamond, SPG Gold Elite, Marriott Gold Elite, Hyatt Discoverist, Best Western Diamond Select
Posts: 198
Yes, they basically made it impossible to start a reservation search from the home page. It's absolutely ridiculous and I can't see that it was intended and I'm sure it's not encouraging new bookings from their own websites.
There's already a link for "my reservations" on goldpassport.com when you are logged in under the list of your next 2 or 3 reservations on the left hand side.
which one? Hyatt.com does the same thing. Goldpassport.com the same thing.
-David
There's already a link for "my reservations" on goldpassport.com when you are logged in under the list of your next 2 or 3 reservations on the left hand side.
which one? Hyatt.com does the same thing. Goldpassport.com the same thing.
-David
Even when you're logged in, the link circled here in red will take you back to the Hyatt home page, and the ability to search and make reservations. The "Reservations" link above and to the right of it will take you to your existing reservations. Stupid, I know.
Mar 28, 2016, 5:33 am
#1419
Join Date: Jul 2004
Posts: 2,548
I have been trying to make award reservations since this weekend, but every time I click RESERVE, it goes straight to my existing reservations. This is driving me mad!
Mar 28, 2016, 9:26 am
#1420
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,425
Mar 28, 2016, 11:54 pm
#1421
Join Date: Nov 2000
Location: Upcountry Maui, HI
Posts: 13,311
So it's at least a two-step process now, go to goldpassport.com, login and either go back to hyatt.com from that page where there's a quickbook form, or click on hotels and start a search by city.
Another thing I noticed is that the old quickbook form from goldpassport.com/reservations remembered your favorite hotels, etc, if you have set any. I don't see any way to get to a quickbook form that remembers your property preferences. (Useful if you book and re-book at a small set of properties.)
-David
Another thing I noticed is that the old quickbook form from goldpassport.com/reservations remembered your favorite hotels, etc, if you have set any. I don't see any way to get to a quickbook form that remembers your property preferences. (Useful if you book and re-book at a small set of properties.)
-David
Mar 29, 2016, 7:56 am
#1422
A FlyerTalk Posting Legend
Join Date: Jul 2000
Location: PHX and LIH
Programs: AA: 2 MM
Posts: 85,567
I got a notice for a new promotion yesterday and an invitation to register at Hyatt.com/StayMorePlayMore. This is the message I got:
Sorry, we can't seem to locate that page.
Sorry, we can't seem to locate that page.
Mar 29, 2016, 9:01 am
#1423
Join Date: May 2008
Location: New Jersey
Programs: UA GS 1.7MM, Hyatt Lifetime Glob, Marriott Titanium/Lifetime Platinum
Posts: 1,272
After logging onto Goldpassport.com, when I click on "reservations" at the top, it redirects to my current reservations and not to a page to make a new one. This started for me a few days ago.
Mar 29, 2016, 9:35 am
#1424
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,467
Yes this is unbelievably annoying. You have to click on the "Hyatt" logo at the upper left to go back to the home page to make a reservation.
Mar 29, 2016, 11:09 am
#1425
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
Yea I noticed this too. Even if you are in the middle of looking at reservations and the page times out, when you click the button to make new reservation, it takes you your account.