Hyatt.com/GP.com---Website Issues
Feb 2, 2016, 7:59 pm
#1321
Join Date: Dec 2001
Location: Coconut Creek, FL
Programs: AA Lifetime Platinum-2 MM Starwood Plat,Delta DM
Posts: 975
I run a commercial grade, heavily visited, well-known website with complex business functionality and we've been properly down for a total of 90 minutes in 7 years and we run it on a shoestring budget. Who are these yahoos that can't figure this out? Have they never heard of a QA environment and testing?
Rob
Feb 2, 2016, 8:45 pm
#1322
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,468
Unbelievable.
Feb 2, 2016, 8:46 pm
#1323
Join Date: Jan 2011
Location: New England
Programs: UA 1P, Hyatt Diamond, HH Diamond, Marriott Gold
Posts: 1,502
Feb 2, 2016, 9:31 pm
#1324
formerly gemini573
Join Date: Jun 2003
Location: LAX, HKG, and BKK
Programs: CX Emerald, WOH Globalist, Marriott Platinum, AA Lifetime Platinum, Virtuoso, Prive, STEPS, STARS
Posts: 2,233
This is pathetic. Was going to book a few stays with Hyatt in HKG and BKK. Sorry, just gave some business to IHG and Accor.
Feb 2, 2016, 9:31 pm
#1325
Join Date: Aug 2011
Programs: Marriott Bonvoy Ambassador
Posts: 598
And I thought starwood's IT system was bad!
Feb 2, 2016, 9:41 pm
#1326
Join Date: Aug 2007
Location: SAN
Programs: AA PP, SPG Plat, Hyatt Diamond, Nat ExecElite, WN CP
Posts: 419
Now the homepage is up but everything redirects to a domain 30.com
Wouldn't recommend entering your login info.
Sheesh
Wouldn't recommend entering your login info.
Sheesh
Feb 2, 2016, 9:42 pm
#1327
Join Date: Jul 2015
Location: IAH
Programs: UA 1K, AA EXP, SPG Plat100, Hyatt Diamond, Avis PC, Hertz PC
Posts: 129
As of 8:40PM PST, it seems to be back up
Feb 2, 2016, 10:20 pm
#1328
Join Date: Mar 2010
Location: Chicago, IL
Programs: UA 1K 3MM , Marriott Amb, Hyatt D, HH D, Hertz PC
Posts: 851
And down it goes again as of 9:20PST.
Feb 2, 2016, 10:46 pm
#1329
Join Date: May 2011
Location: BKK
Programs: Hyatt Globalist, Marriott Titanium, Hilton Diamond
Posts: 1,088
This is a joke. I need to make a booking for a business trip. Cmon Hyatt start your website up.
Feb 2, 2016, 11:13 pm
#1330
Join Date: Jul 2007
Location: stuck at home now.
Programs: status-less.
Posts: 486
I have received three different rounds of "thank you for your recent stay" automated emails for stays I never made at the HP Milwaukee Airport. One also generated an automated survey request, which I filled out to excoriate the IT systems. A personal phone call to the manager of the property also had no effect; phantom stays occurred after that call.
Fortunately, the Hyatt credit card I used to have was cancelled quite a while ago. Unfortunately, each occurrence has sent me running to see if any other card I might have used at a Hyatt has been hacked. My account (when/if it can be accessed) shows some of these phantom stays, but with no stay credit and no points - even a folio can be downloaded with my name (but zero balance).
Hyatt's lost me as a customer from all this.
Fortunately, the Hyatt credit card I used to have was cancelled quite a while ago. Unfortunately, each occurrence has sent me running to see if any other card I might have used at a Hyatt has been hacked. My account (when/if it can be accessed) shows some of these phantom stays, but with no stay credit and no points - even a folio can be downloaded with my name (but zero balance).
Hyatt's lost me as a customer from all this.
Feb 3, 2016, 10:54 am
#1331
Join Date: Sep 2001
Location: Washington, DC
Programs: UA Plat MM, AA Gold, Hyatt Explorist, Hilton Gold, IHG Plat, Marriott Titanium Elite
Posts: 5,015
Several of the new posts seem to have ignored this suggestion, which was endorsed by the moderator. Can we stop criticizing Hyatt's IT department and just report the facts? And this is NOT a joke. Thank you.
Feb 3, 2016, 11:59 am
#1332
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: NJ
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 46,919
You do realize that this thread was started in 2010, right?
However, the new & improved website doesn't seem to be all that much better than the old one.
However, the new & improved website doesn't seem to be all that much better than the old one.
Feb 3, 2016, 9:22 pm
#1333
A FlyerTalk Posting Legend
Join Date: Jul 2000
Location: PHX and LIH
Programs: AA: 2 MM
Posts: 85,571
Hyatt.com/GP.com---Website Issues
When it came back up this morning, all my missing stays were credited and everything was accurate. Maybe things are finally as they should be.
Feb 3, 2016, 9:23 pm
#1334
Suspended
Join Date: Nov 2010
Posts: 1,677
I had the same experience. All reservations and points were there.
Feb 5, 2016, 10:36 am
#1335
Join Date: Jan 2016
Posts: 2
I have been trying to reserve my free nights since I got my credit card with them and it never shows a reserve button. This is a joke.