Hyatt.com/GP.com---Website Issues
Mar 10, 2016, 2:48 pm
#1396
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
Good luck with the concierge... used to be great... now they answer when they want and if your case is not too complicated.
Mar 10, 2016, 3:13 pm
#1397
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,436
Mar 10, 2016, 3:27 pm
#1398
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
me i don't call them anymore, they are useless. Never got a clear answer. Since a couple of month they answer by email after 2 weeks at the best...
HH diamond email : average 10 minutes (i really wonder how they manage to do that)
HH diamond email : average 10 minutes (i really wonder how they manage to do that)
Mar 11, 2016, 3:50 am
#1399
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG, SBB-CFF-FFS First Class GA
Posts: 4,579
interesting... me too. Immediately disconnected. I thought it was an issue with my setup, that I can no longer call toll free numbers through Skype out of Switzerland.. although other toll free numbers work perfectly.
Mar 12, 2016, 12:11 am
#1400
Suspended
Join Date: Nov 2010
Posts: 1,677
They have dumbed-down the website. I was booking Las Vegas today and I wanted to see an overview of what it would cost me (in points) of all the hotels. Since they removed this feature, I had to manually click on each hotel. It sure was a pain in the a$$.
Mar 14, 2016, 3:20 pm
#1401
Join Date: Feb 2013
Location: CMH, West Coast
Programs: AA Executive Platinum, oneworld emerald
Posts: 2,741
Should we celebrate that we've gone a good while now with no protracted site outages? And past stays are actually showing up now? It's not 100% back to normal, but not doing too bad.
Mar 15, 2016, 3:10 pm
#1402
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
Back to the normal means : impossible to enter the site and when ask for a new password, i never receive the email.
Hyatt at his best...
Hyatt at his best...
Mar 18, 2016, 7:30 am
#1403
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
They are apparently having issues right now. I can't even log into my account.
Mar 18, 2016, 10:31 pm
#1404
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,426
Mar 19, 2016, 4:27 pm
#1405
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
Now it's back here too 
will be able to spend my points, use my DSU and SAY GOODBYE HYATT FOR EVER!!!
will be able to spend my points, use my DSU and SAY GOODBYE HYATT FOR EVER!!!
Mar 20, 2016, 3:29 pm
#1406
Join Date: May 2010
Programs: Hyatt Globalist, HH Diamond, Bonvoy Gold...
Posts: 56
Site was down this morning... again. Normal I guess. You would think that Hyatt would address this at some point... or maybe not. At this point I would take a seasonal/quarterly promotion over a glitch less website
Mar 21, 2016, 7:14 pm
#1407
Join Date: Mar 2004
Location: Baltimore MD
Posts: 3,457
Cool glitch today.... website was listing total stay rate as the per night rate....
FDW
FDW
Mar 21, 2016, 9:34 pm
#1408
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,426
I've never quite understood. If the first night rate differs from the 2nd, 3rd, and 4th night rate, does the rate change every night or are you stuck with the higher (or lower) rate based on the first night. Marriott bases it on the rate for each night.
Mar 22, 2016, 1:44 pm
#1409
Join Date: Jun 2014
Location: RIC
Programs: Delta - Gold, Hilton - Diamond, SPG - Gold, Hyatt - Diamond
Posts: 35
can't log in via mobile or website right now.
Mar 22, 2016, 8:28 pm
#1410
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
I ran into your same issue today. The website is definitely getting over on you for price per night. I can't say it's this way for all hotels but this particular one that I just submitted a BRG for. I found it on competing site for $325/night vs Hyatt at $345/night. I looked at the details on that competing website and it showed first night $345 and second night $305. Sure enough if you go onto Hyatt.com and look at each night individually, they match $345 and $305. Yet, together they are $345 each?!? If they don't pay attention, it would be great to get this hotel for $260/night after BRG.