Hyatt.com/GP.com---Website Issues
Mar 29, 2016, 11:53 am
#1426
Join Date: May 2008
Location: New Jersey
Programs: UA GS 1.7MM, Hyatt Lifetime Glob, Marriott Titanium/Lifetime Platinum
Posts: 1,272
Mar 29, 2016, 8:41 pm
#1427
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,426
Mar 30, 2016, 4:25 am
#1428
Join Date: Feb 2016
Posts: 13
Bit strange but noticed a property had award nights for 0 points on the mobile site, so went ahead and booked it. Got confirmation email etc, no points deducted (I have nowhere near enough points for the stay). All shows up in my account as a confirmed booking but shows the normal amount of points for the stay in Rate Information. Have screen shots etc showing 0 points per night from the booking process. Anyone else had an experience like that??
Mar 30, 2016, 7:25 am
#1429
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,436
Bit strange but noticed a property had award nights for 0 points on the mobile site, so went ahead and booked it. Got confirmation email etc, no points deducted (I have nowhere near enough points for the stay). All shows up in my account as a confirmed booking but shows the normal amount of points for the stay in Rate Information. Have screen shots etc showing 0 points per night from the booking process. Anyone else had an experience like that??
Mar 30, 2016, 8:51 pm
#1432
A FlyerTalk Posting Legend
Join Date: Jul 2000
Location: PHX and LIH
Programs: AA: 2 MM
Posts: 85,571
Mar 31, 2016, 2:35 am
#1433
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG, SBB-CFF-FFS First Class GA
Posts: 4,579
Interestingly, as a Diamond... I never received any official communication from Hyatt about this promotion... weird...
here is the link I found on TravelCodex and another thread on FT:
http://hyatthotels.hyatt.com/content...aymoreplaymore
Last edited by 59Impala; Mar 31, 2016 at 2:43 am
Apr 12, 2016, 10:39 am
#1435
Join Date: Apr 2007
Posts: 1,857
Wasn't there previously a checkbox on the reservation search results page that said something like "Show Hyatt Gold Passport Points & Awards" or something along those lines? I can't find it now, or any other way to show points per night in the search results.
The only option I see to find points required is to select a hotel, let its page load, then click the "Show Hyatt Gold Passport Points & Awards" checkbox on that page, hope they have award rooms available, and only then be able to see how many points are required. You'd then have to repeat this for every property you think you might be interested in.
Am I missing something? This is a huge step backwards in website usability & customer friendliness.
The only option I see to find points required is to select a hotel, let its page load, then click the "Show Hyatt Gold Passport Points & Awards" checkbox on that page, hope they have award rooms available, and only then be able to see how many points are required. You'd then have to repeat this for every property you think you might be interested in.
Am I missing something? This is a huge step backwards in website usability & customer friendliness.
Apr 12, 2016, 11:18 am
#1436
Suspended
Join Date: Nov 2010
Posts: 1,677
That question was already answered in this thread.
Apr 12, 2016, 1:17 pm
#1437
Join Date: Apr 2007
Posts: 1,857
You're correct, it was. I didn't go back quite far enough - I really thought I had used that feature within the past month, but I guess I was wrong.
Interesting tidbit: I checked the source code for the page, and the points values are all still clearly listed. There's just no button to show them. So they didn't remove the information, they just removed the only way for us to see it.
It does still exist on the mobile site, for what it's worth.
Interesting tidbit: I checked the source code for the page, and the points values are all still clearly listed. There's just no button to show them. So they didn't remove the information, they just removed the only way for us to see it.
It does still exist on the mobile site, for what it's worth.
Apr 12, 2016, 1:19 pm
#1438
Suspended
Join Date: Nov 2010
Posts: 1,677
It's worth a lot. I didn't even think about the mobile site. From now on, that will be where I go when looking for redemptions. Thanks.
Apr 16, 2016, 7:22 pm
#1439
Join Date: Apr 2004
Location: CA
Posts: 1,308
is it me or it is no longer possible to book awards online/
i no longer get the box to check search with points. i am logged into my account
i no longer get the box to check search with points. i am logged into my account
Apr 16, 2016, 9:11 pm
#1440
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,436