Hyatt Regency Mainz - REVIEW - MASTER THREAD
Jul 5, 2011, 12:43 pm
#166
Join Date: Sep 2009
Location: Australia
Programs: Qantas Platinum, Hyatt Lifetime Globalist
Posts: 359
At the hotel now.......used points to book a Club room.
I assumed a booked Club room meant you were on the Club floor.
We are not!
We are on the 3rd floor.
- with two very bruised apples as our Diamond amenity.
Not feeling overwhelmed with being treated like a Diamond member
But the young man in the Regency Club is a credit to Hyatt!
I assumed a booked Club room meant you were on the Club floor.
We are not!
We are on the 3rd floor.
- with two very bruised apples as our Diamond amenity. Not feeling overwhelmed with being treated like a Diamond member
But the young man in the Regency Club is a credit to Hyatt!
Jul 5, 2011, 12:45 pm
#167
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,715
At the hotel now.......used points to book a Club room.
I assumed a booked Club room meant you were on the Club floor.
We are not!
We are on the 3rd floor. - with two very bruised apples as our Diamond amenity.
Not feeling overwhelmed with being treated like a Diamond member
But the young man in the Regency Club is a credit to Hyatt!
I assumed a booked Club room meant you were on the Club floor.
We are not!
We are on the 3rd floor.
- with two very bruised apples as our Diamond amenity. Not feeling overwhelmed with being treated like a Diamond member
But the young man in the Regency Club is a credit to Hyatt!
Jul 5, 2011, 12:59 pm
#168
Suspended
Join Date: Aug 2008
Programs: Everything is refundable
Posts: 3,727
At the hotel now.......used points to book a Club room.
I assumed a booked Club room meant you were on the Club floor.
We are not!
We are on the 3rd floor. - with two very bruised apples as our Diamond amenity.
Not feeling overwhelmed with being treated like a Diamond member
But the young man in the Regency Club is a credit to Hyatt!
I assumed a booked Club room meant you were on the Club floor.
We are not!
We are on the 3rd floor.
- with two very bruised apples as our Diamond amenity. Not feeling overwhelmed with being treated like a Diamond member
But the young man in the Regency Club is a credit to Hyatt!
They probably gave you a river view room on a lower floor instead of a city view room on the RC floor. Happens every once in a while...
Actually a smart, pro-active move ^
I did not even get a room there last week, when the place was sold out from Monday to Friday. Did not force the issue with the Diamond guarantee at around $ 600
Generally, there is no difference between the river view rooms on the lower floors and the RC floor. City views are significantly smaller and some, if not all, have a smaller, less luxurious bathroom.
Jul 28, 2011, 8:40 pm
#169
Join Date: Feb 2006
Programs: HH Silver, MR Plat Prem & LT Plat, Hyatt Plat,SPG Plat, Hertz PC, National EE, UA 1K
Posts: 3,410
GREAT Stay!
WOW-what a great city/hotel/stay!
Stayed here 7/20-23. Here are the highlights.
Pre arrival:
Sent an email to the hotel-had a response the same day from the guest coordinator. GREAT LADY! (I know we are not supposed to use names here-PM me if you want a contact) She had our connecting rooms in order-with an upgrade to a Rhine View-on the next-to-top floor on a sold out week! ^
Check in:
GREAT staff. The FDA (female) actually brought the luggage cart out and took the luggage. We had 7 suitcases-and she refused help!
Check in was quick and efficient. Only 1 of the 2 rooms was ready-and they gave it to us. In the room was a gift of a rubber ducky and duck "towel" for my 17month old. (She LOVED it) Duck was free-paper to say you could purchase teh towel for 40Euros at the front desk!
Rooms: SPECTACULAR. Large (for Europe). Clean. Modern. In order...perfect for us.
Ammenity: Uh...what ammenity??? 2 crappy apples. Seriously? I plan to email the GM soon about the stay-and put this in the email.
Lounge: Great! We only ever went for bfast as dinner/desert was limited hours. (6-8pm) Bfast had extended saturday hours. Bfast was typical European continental plus extras. I did hear that 2 eggs overlight were delivered to our neighbors-and they were 7euro/per person.
Bar: GREAT bar scene!!!! We had drinks one night while our teenager watched the little one for a bit. SUPER EXPENSIVE though!
City: Mainz is an AWESOME city! The food is cheap, the market is GREAT! 3 days a week you can buy everything and anything you would want. If anyone needs help with Mainz city info, please feel free to PM me.
Overall: We will be back...next year!
Stayed here 7/20-23. Here are the highlights.
Pre arrival:
Sent an email to the hotel-had a response the same day from the guest coordinator. GREAT LADY! (I know we are not supposed to use names here-PM me if you want a contact) She had our connecting rooms in order-with an upgrade to a Rhine View-on the next-to-top floor on a sold out week! ^
Check in:
GREAT staff. The FDA (female) actually brought the luggage cart out and took the luggage. We had 7 suitcases-and she refused help!
Check in was quick and efficient. Only 1 of the 2 rooms was ready-and they gave it to us. In the room was a gift of a rubber ducky and duck "towel" for my 17month old. (She LOVED it) Duck was free-paper to say you could purchase teh towel for 40Euros at the front desk!Rooms: SPECTACULAR. Large (for Europe). Clean. Modern. In order...perfect for us.
Ammenity: Uh...what ammenity??? 2 crappy apples. Seriously? I plan to email the GM soon about the stay-and put this in the email.
Lounge: Great! We only ever went for bfast as dinner/desert was limited hours. (6-8pm) Bfast had extended saturday hours. Bfast was typical European continental plus extras. I did hear that 2 eggs overlight were delivered to our neighbors-and they were 7euro/per person.
Bar: GREAT bar scene!!!! We had drinks one night while our teenager watched the little one for a bit. SUPER EXPENSIVE though!
City: Mainz is an AWESOME city! The food is cheap, the market is GREAT! 3 days a week you can buy everything and anything you would want. If anyone needs help with Mainz city info, please feel free to PM me.
Overall: We will be back...next year!
Aug 24, 2011, 11:57 am
#170
Ambassador: World of Hyatt
Join Date: Mar 2002
Location: UK - the nearest airport is named after a motorway !
Posts: 4,244
excellent
Upgraded to Executive suite w cert, excellent stay - good food/wine, great service, good room ^
More detail - room is excellent, good size and layout and very nice bathroom (huge tub
), although I personally don't go much on the TV station thing that they have in the rooms here, and also in the bedroom of the suite. I had the exec suite on the 6th floor, I think there is another one on the 5th floor plus the prez suite, so can see why it can be difficult to use certs here.
We ate in the restaurant twice for dinner, not cheap (each dinner was more than the room rate for two nights) but very good service with a smile and a laugh and a similar attitude to making the guests happy that I saw in Istanbul last week.
One slightly sour note.... on the second evening, there were lots (as in about a dozen) men wandering around the 6th floor between the RC and the prez suite (end of corridor 2 rooms beyond my suite door). After an hour or so of wandering, about 4/5 of them congregated basically right outside my door with two of them sitting on the floor. After coming back from RC cocktails I noticed that they were talking with a staff member at the table that they had now installed outside our door, and I asked what was happening.... seems that some bigwig was staying in the prez suite and this was the security detail, which is fine with me but I was disappointed/surprised not to have been informed. No biggy, but not up to standard expected.
Will be back again later in the year and look forward to it.
answer to secret question - excellent
More detail - room is excellent, good size and layout and very nice bathroom (huge tub
), although I personally don't go much on the TV station thing that they have in the rooms here, and also in the bedroom of the suite. I had the exec suite on the 6th floor, I think there is another one on the 5th floor plus the prez suite, so can see why it can be difficult to use certs here.We ate in the restaurant twice for dinner, not cheap (each dinner was more than the room rate for two nights
) but very good service with a smile and a laugh and a similar attitude to making the guests happy that I saw in Istanbul last week.One slightly sour note.... on the second evening, there were lots (as in about a dozen) men wandering around the 6th floor between the RC and the prez suite (end of corridor 2 rooms beyond my suite door). After an hour or so of wandering, about 4/5 of them congregated basically right outside my door with two of them sitting on the floor. After coming back from RC cocktails I noticed that they were talking with a staff member at the table that they had now installed outside our door, and I asked what was happening.... seems that some bigwig was staying in the prez suite and this was the security detail, which is fine with me but I was disappointed/surprised not to have been informed. No biggy, but not up to standard expected.
Will be back again later in the year and look forward to it.
answer to secret question - excellent
Last edited by Stewie Mac; Aug 25, 2011 at 1:36 pm Reason: extra post-stay comments
Nov 24, 2011, 9:00 am
#171
Ambassador: World of Hyatt
Join Date: Mar 2002
Location: UK - the nearest airport is named after a motorway !
Posts: 4,244
more of the same
so, the diamond amenity is now down to two green apples 
but another great stay - they should give the people at HR Madeleine some lessons
^
but another great stay - they should give the people at HR Madeleine some lessons
^
Nov 24, 2011, 10:15 am
#172
Join Date: Sep 2006
Location: All over
Programs: AA-LTP, HH-DIA, Marriott-LT+AMB, Hyatt-Globalist, Hertz-PC, UA-GS, BA-Gold
Posts: 6,831
Dec 13, 2011, 9:02 pm
#173
Join Date: Oct 2005
Location: NJ
Programs: UA 1K
Posts: 255
I was there this past weekend. Diamond amenity was not in the room when I got in around 3:00PM. Called front desk and was informed the amenity will be delivered in the evening. When I returned from the Christmas market, the amenity was in the room - 3 small tangerines (very sweet and juicy).
Dec 13, 2011, 9:05 pm
#174
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,715
I was there this past weekend. Diamond amenity was not in the room when I got in around 3:00PM. Called front desk and was informed the amenity will be delivered in the evening. When I returned from the Christmas market, the amenity was in the room - 3 small tangerines (very sweet and juicy).
Dec 19, 2011, 7:18 pm
#176
Join Date: Oct 2005
Location: NJ
Programs: UA 1K
Posts: 255
How long does it take for the stay to post from this property? It has been a week since my checkout date and the stay has yet to be posted. I called GP today and was asked to call back in another week if the stay did not post.
Dec 20, 2011, 11:46 am
#177
Join Date: Aug 2009
Location: ONT, SNA, LAX
Programs: UA Plat, AA Plat, SPG Plat, HGP Diamond, Avis First
Posts: 270
I had two stays last week where each posted in about 48 hours.
Jan 12, 2012, 6:14 am
#178
Ambassador: World of Hyatt
Join Date: Mar 2002
Location: UK - the nearest airport is named after a motorway !
Posts: 4,244
two green apples....
sitting on the counter
Another great stay - my fifth in the last year, and my thanks for the small present
Bellpepper restaurant closed for January for renovation, so they had the end of the lounge nearest where it was setup as a restaurant with the Bellpepper menu... not a bad compromise, but we ended up eating in the bar anyway.
[and stay posted within 48 hours of checkout]
Another great stay - my fifth in the last year, and my thanks for the small present
Bellpepper restaurant closed for January for renovation, so they had the end of the lounge nearest where it was setup as a restaurant with the Bellpepper menu... not a bad compromise, but we ended up eating in the bar anyway.
[and stay posted within 48 hours of checkout]
Jan 12, 2012, 6:51 am
#179
Join Date: Jul 2003
Location: CT/ Germany - Ich spreche deutsch
Programs: UA 1K, Bonvoy LTTE, HH Dia, HY Expl
Posts: 4,662
During a trip to Germany the last week of December I decided to try out the Hyatt Mainz instead of staying in my usual SPG hotel in Frankfurt before my return flight to the US. Overall a very nice hotel and nice rooms (especially the bathroom). Only negative comments would be the old tube TVs and the difficulty in finding the parking garage as a first time visitor. (NAV took me to the other side of the hotel.) On a very positive note, the dinner I had at Bellpepper was probably one of the better dinners I have had in a hotel restaurant in a while. Would stay there again just for the food!