alpineadventures

Yes I still see the $10 rate as well.


The GM Mr. Stephane Varoquier said in a letter back to me that booking.com will be in touch with me and Booking.com is saying it is the hotel that will be in touch with me. They are both passing the buck.

bhatnasx

FWIW, the way booking.com works with IHG hotels is generally an extranet site. The hotel loads rates into Booking.com's site and Booking.com presents to the customer.

I believe that there's an option where Booking.com and interface directly with the GDS systems - but if that was the case, the rate pulled would have been available through all GDS systems (i.e. Expedia, travelocity, etc) - but it wasn't - so this hotel uses the extranet. Which means someone (more than likely at the hotel level and not at the Booking.com level) loaded the rates - and loaded them incorrectly.

I don't see how this is possibly booking.com's fault - it's got to be the hotel's fault. Ask the GM if their rate loades are done manually into booking.com or if it's a feed - either way, the hotel's responsible for the rates they present.

MrHalliday

I agree, no one is "passing the buck", or ten bucks, in this case.
GM is simply saying communication may pass
back thru the agent, appropriately enough.

Even so, many times the resolution has come later
in a direct e-mail from IHG. Of course, the classiest response
is when it all goes away, and they say NOTHING, like "what problem ??"
Frst-stayers then report flawless experiences.... done.

I expect we are still a few weeks away from any resolution.
A steady stream of short enquiries to the GM can help him focus, perhaps.
I have no idea how this one will turn out.
...we still have 8-9 months to book a ticket, in any case.

alexanderrr

Checked T&C for booking.com which say "By making a reservation through Booking.com, you enter into a direct (legally binding) contractual relationship with the hotel at which you book. From the point at which you make your reservation, we act solely as an intermediary between you and the hotel, transmitting the details of your reservation to the relevant hotel and sending you a confirmation email for and on behalf of the hotel." So I guess we indeed need to put more pressure on GM.

MrHalliday

Yes, but it doesn't need to be an "attack".

Just ask them to do the right thing,
....as IHG have done so many times before.

johndeere19

Cancelled my only "non-refundable" purchase and haven't heard back from anyone about honoring the original price...anyone else have updates?

cz4444

Last week someone wrote a letter to booking.com a nd told them the he will not accept a 30% discount but a 70% discount and today he received an answer that he will get the 70% discount!

MrHalliday

Now that is news... so about $50 p.n.

Yet... with many TA reviews about damp smelly rooms....
ok, ok....there are lots of good reviews, too.

MrHalliday

Dear MrHalliday,

Thank you for choosing Booking.com as your preferred travel partner.

We have received your reply, the hotel is now offering a 60% discount for your reservations.
The room rate for your reservation would be USD68.40 per room per night.

Please understand that the Holiday Inn Resort Baruna Bali is a five star property participating in our Preferred Hotels program due to its high Customer Review scores and level of service.

Their normal rates for the dates you booked would be US171 per room per night. The offer that is being presented to you, although we do appreciate it is not what you expected, is indeed an excellent opportunity to stay in a luxury facility at an exceptional price.

We would like to respectfully emphasize that this offer has been tailor-made for you, as a way of apologizing for the misleading information that the hotel accidentally posted on our website.

Again, we would like to apologize for the inconvenience, and we hope you will accept the hotel's offer. We seek for your kind understanding to indicate your acceptance of this exceptional price by Friday, 3rd June 2011.

If we have not received any response by this date we will assume the matter has been dealt with satisfactorily and your booking will be confirmed at the discounted rate of USD68.40 per room per night.

We look forward to your reply and truly hope you will take advantage of this opportunity.

Kind Regards,

booking.com

MarcelL_GER

Didn't mail them or something else.
--> got mail & price is now 171 USD/night

Zurich Flyer

How naïv... There was an error price and everybody knew that. If a vendor reacts within a reasonable matter of time after the booking, he can legally deny the transaction with the wrong price. Plain and simple. There is nothing to discuss and nothing to "put preassure"

boxo

I also did not contact them, and received email:

Comments Rate amended to correct rates of USD171 per room per night due to no response from guest.

Rates see below (was different)

========

via Kayak search, the going IHG.com rate for my dates is $108-$115/nt. How ridiculous. Can I BRG?!

kexbox

Got the same, just replied I won't accept it.

mario33

It looks like majority of posters on FT these days are fresh from high school. USD10 hotel rates are pretty standard in SE Asia

cz4444

My friend booked a nonrefundable rate and they changed it today to 171USD.
He chcecked it on booking.com reservation site.
He wrote to them and they changed his reservation to 10USD again.