[EXPIRED] Holiday Inn Resort Baruna Bali 5* 10USD per Night!!!
May 19, 2011, 12:54 am
#77
Join Date: Aug 2001
Posts: 9,681
Just got an e-mail showing cancellation of nonrefundable reservation (as I requested).
Text goes like this:
Dear izzik,
Please be informed that your reservation has been cancelled.
booking.com booking number xxxxxxxxx
Pincode yyyy
Reason
Cancellation costs waived by John Doe, Reservation
Your name izzik
Your email [email protected]
Booking first made on Tuesday, May 17, 2011, at 22:18:46 [CET]
Last Modification Thursday, May 19, 2011, at 07:51:32 [CET]
Your booking
Hotel information
Hotel Holiday Inn Resort Baruna Bali
Address Jalan Wana Segara 33, Kuta, Bali
Kuta, 80361
Indonesia
Phone +62361755577
Cancellation policies
Previous cost of cancellation was US$ 50
New cost of cancellation is US$ 0
Note: Cost of cancellation has been waived by the hotel
Worst case scenario, I get charged.. but then I can show this to the CC company.
Text goes like this:
Dear izzik,
Please be informed that your reservation has been cancelled.
booking.com booking number xxxxxxxxx
Pincode yyyy
Reason
Cancellation costs waived by John Doe, Reservation
Your name izzik
Your email [email protected]
Booking first made on Tuesday, May 17, 2011, at 22:18:46 [CET]
Last Modification Thursday, May 19, 2011, at 07:51:32 [CET]
Your booking
Hotel information
Hotel Holiday Inn Resort Baruna Bali
Address Jalan Wana Segara 33, Kuta, Bali
Kuta, 80361
Indonesia
Phone +62361755577
Cancellation policies
Previous cost of cancellation was US$ 50
New cost of cancellation is US$ 0
Note: Cost of cancellation has been waived by the hotel
Worst case scenario, I get charged.. but then I can show this to the CC company.
May 19, 2011, 1:03 am
#78
Join Date: Mar 2007
Location: TSV, Australia
Posts: 2,401
May 19, 2011, 7:58 am
#79
Suspended
Join Date: Dec 2001
Location: SEA(sia)
Posts: 5,181
May 19, 2011, 10:15 am
#80
FlyerTalk Evangelist
Join Date: Sep 2003
Location: HH Diamond, Marriott Gold, IHG Gold, Hyatt something
Posts: 33,543
May 19, 2011, 2:31 pm
#81
Join Date: Oct 2003
Location: PDX/AUS
Programs: AA-UA-AS IHG-SPG-Carlson
Posts: 4,562
and they came back and offered a 30% discount off the rate,
i.e. $838 instead of $70 for the week. No sale.
I'll likely just cancel it next week, and keep my cancellable ones
until "up to 4 days before date of arrival" next March !!
Dear MrHalliday,
We have received your reply, in view of this mistake, the hotel is now offering a 30% discount. The total room charges for your reservation would be USD837.90. However unfortunately no further compensation is being offered to you. We sincerely apologize on behalf of the hotel for the incorrect room rates indicated. We seek for your kind understanding to indicate your acceptance of this one time rate tailored specially for you. Alternatively, please confirm if you would like to cancel this reservation without any penalty or compensation.
I am also going to ask them for email of someone to contact at IHG HQ.
We'll see if they go along.
Last edited by MrHalliday; May 23, 2011 at 9:48 am Reason: sp
May 19, 2011, 2:50 pm
#82
Join Date: Jun 2009
Location: POLAND
Programs: Hilton Diamond, IHG Platinum AMB, PrivilegeClub Gold
Posts: 96
IHG (and the GM of the hotel in question) is Stephane Varoquier (residing in Singapore). You can easily find some contact info on twitter/facebook.
Good Luck! I hope that the Hotel G scenario will be repeated
The 30% "discount" is actually higher than the best available rate on the IHG website.
May 19, 2011, 3:13 pm
#83
Join Date: Oct 2003
Location: PDX/AUS
Programs: AA-UA-AS IHG-SPG-Carlson
Posts: 4,562
I believe the Regional Director Finance Southern Asia & Korea IHG (and the GM of the hotel in question) is Stephane Varoquier (residing in Singapore).... I hope that the Hotel G scenario will be repeated
The 30% "discount" is actually higher than the best available rate on the IHG website.
The 30% "discount" is actually higher than the best available rate on the IHG website.
on the hotels "contact us" page yesterday.
....GM in Kuta, yet resides in SQ... @:-)
In my case, I am going to wait a bit,
so they can have their crisis meetings,
before sending any messages.
It's not 1 baht per night,
so $70 a week still sounds about right to me.
Last edited by MrHalliday; May 21, 2011 at 8:17 am Reason: sp
May 19, 2011, 4:48 pm
#84
Join Date: Jan 2008
Programs: Miles and More
Posts: 376
Ok, so it looks like it is indeed the hotel that denies this rate. I guess we should attack on the PC/IHG front then, especially those with high status at PCR/Ambassador. 30% "discount" have been also reported at other forums.
May 19, 2011, 6:53 pm
#85
Suspended
Join Date: Dec 2001
Location: SEA(sia)
Posts: 5,181
May 21, 2011, 1:55 am
#87
Original Poster
Join Date: Oct 2010
Location: VIE/KRK/WAW
Programs: Senator, IHG Spire, Marriott Titanium, HH Diamond, Radisson Gold
Posts: 156
Wrote to the GM of the hotel and his reply is:
Dear Mr. XXX
I would like to thank you for bringing this matter to my attention.
I completely understand your frustration following your communication with www.booking.com.
We are currently reviewing the situation with www.booking.com who will be touch with you shortly.
Rest assured that customer satisfaction is important to us and that your concerns will be attended accordingly.
Many thanks,
Kind regards,
Stephane Varoquier
General Manager
Holiday Inn Resort Baruna Bali
Dear Mr. XXX
I would like to thank you for bringing this matter to my attention.
I completely understand your frustration following your communication with www.booking.com.
We are currently reviewing the situation with www.booking.com who will be touch with you shortly.
Rest assured that customer satisfaction is important to us and that your concerns will be attended accordingly.
Many thanks,
Kind regards,
Stephane Varoquier
General Manager
Holiday Inn Resort Baruna Bali
May 21, 2011, 7:17 am
#88
Join Date: Oct 2003
Location: PDX/AUS
Programs: AA-UA-AS IHG-SPG-Carlson
Posts: 4,562
I've also sent an initial enquiry to Mr. Varoquier.
and promptly received same message as cz4444
-------------------------------------------------------------
Dear Mr. Halliday,
I would like to thank you for bringing this matter to my attention.
We are currently reviewing the situation with www.booking.com
who will be touch with you shortly.
Rest assured that customer satisfaction is important to us
and that your concerns will be attended accordingly.
Many thanks, Kind regards,
Stephane Varoquier
General Manager
Holiday Inn Resort Baruna Bali
and promptly received same message as cz4444
-------------------------------------------------------------
Dear Mr. Halliday,
I would like to thank you for bringing this matter to my attention.
We are currently reviewing the situation with www.booking.com
who will be touch with you shortly.
Rest assured that customer satisfaction is important to us
and that your concerns will be attended accordingly.
Many thanks, Kind regards,
Stephane Varoquier
General Manager
Holiday Inn Resort Baruna Bali
Last edited by MrHalliday; May 23, 2011 at 8:26 am
