Conrad Bali {IDN}
May 30, 2020, 1:47 am
#766
Join Date: Jun 2004
Posts: 131
I emailed the hotel and were told it can be moved up to two times 90 days prior to the check in but not cancelled. I guess we will have to see who wins out on this if there is a dispute. I would personally suggest booking for 2H21 if you want to have more clarity. Should be able to move forward easier.
May 30, 2020, 5:13 am
#767
FlyerTalk Evangelist
Join Date: Jan 2000
Posts: 15,347
Purr, although not indicative I remember staying in late 2005 after both the Tsunami and again after the Bali bombings , and the rates not just at the Conrad but everywhere in Bali were dirty cheap....hotels are just trying to make enough to keep the lights on.
While this adopted to all properties, it was especially notable for the Conrad as it was brand new.
While this adopted to all properties, it was especially notable for the Conrad as it was brand new.
May 30, 2020, 10:54 am
#769
Join Date: Dec 2004
Location: Los Angeles California
Posts: 1,395
The email I got clearly says its refundable per Hilton C19 policy. Pasting last line from email but removed the reps name to avoid any personal vendetta against him/her. LOL--------------------------
We will honor the cancellation one day prior to arrival based on Hilton Global Policy.
Kind regards
******
***********
.
t. 62.361.778785 or toll free 0800.140.1147 (Indonesia)
f. 62.361.778780
e. [email protected]
We will honor the cancellation one day prior to arrival based on Hilton Global Policy.
Kind regards******
***********
t. 62.361.778785 or toll free 0800.140.1147 (Indonesia)
f. 62.361.778780
e. [email protected]
Jun 1, 2020, 6:53 am
#770
Join Date: Nov 2019
Posts: 35
I think the Conrad Bali are trying their luck at the moment. This is my experience:
- Made a reservation in August last year for a stay in June this year.
- On 14th May I contacted Hilton reservations when it became obvious my family will not be allowed to enter Indonesia in June, and also after my QR flights were cancelled. I was asked for the reason I was cancelling "because the booking was non-refundable". I said our flights from Europe were cancelled, and besides that we won't be allowed to enter Indonesia anyway. I was surprised I was being asked this considering the global policy Hilton have implemented regarding non-refundable bookings. The call centre employee agreed to refund the booking "but that it might take 30 days". I thought "fair enough".
- Two days ago I received an email from the Conrad Bali saying "we're sorry you are cancelling your stay with us", and "what are the reasons for the cancellation, as a booking penalty may apply?" I replied saying I've already explained why I'm cancelling to the Hilton call centre on 14th May. I then explained again why the booking is being cancelled and when can I expect my refund?
- Two days later I received a reply failing to explain when my refund will be processed. They also said "We do understand for the current situation, for this particular case we would suggest you to keep your current deposit for your upcoming booking, we are honor to amend your reservation until 31st of May 2021 with rate subject to change."
- "We suggest you keep your deposit"?!! I replied again saying "I'm now asking you for a third time to refund my booking".
Jun 1, 2020, 9:43 am
#771
Join Date: May 2012
Location: AMS
Programs: BA KL LH Hilton Marriott
Posts: 1,233
I think the Conrad Bali are trying their luck at the moment. This is my experience:
- Made a reservation in August last year for a stay in June this year.
- On 14th May I contacted Hilton reservations when it became obvious my family will not be allowed to enter Indonesia in June, and also after my QR flights were cancelled. I was asked for the reason I was cancelling "because the booking was non-refundable". I said our flights from Europe were cancelled, and besides that we won't be allowed to enter Indonesia anyway. I was surprised I was being asked this considering the global policy Hilton have implemented regarding non-refundable bookings. The call centre employee agreed to refund the booking "but that it might take 30 days". I thought "fair enough".
- Two days ago I received an email from the Conrad Bali saying "we're sorry you are cancelling your stay with us", and "what are the reasons for the cancellation, as a booking penalty may apply?" I replied saying I've already explained why I'm cancelling to the Hilton call centre on 14th May. I then explained again why the booking is being cancelled and when can I expect my refund?
- Two days later I received a reply failing to explain when my refund will be processed. They also said "We do understand for the current situation, for this particular case we would suggest you to keep your current deposit for your upcoming booking, we are honor to amend your reservation until 31st of May 2021 with rate subject to change."
- "We suggest you keep your deposit"?!! I replied again saying "I'm now asking you for a third time to refund my booking".
Jun 1, 2020, 10:31 am
#772
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
I'd be happy to let a hotel keep my deposit if they agree to change the dates to new dates of my choosing at the same rate. If they want to keep my deposit and subject me to whatever the rack rate is on the new dates, why would I agree to that? If I'm willing to pay the new price, I could just refund now and rebook later.
Jun 1, 2020, 1:04 pm
#773
Join Date: Dec 2004
Location: Los Angeles California
Posts: 1,395
Conrad Bali booked my 2 rooms for 2021 Thanksgiving. Confirmation letter doesn't say anything about no cancellation. Its only says no show would be charged for 1 night stay. Email them also confirmed again (second time) that they would follow Hilton global C19 policy. I wanted to double confirm so I passed the reservation numbers to Hilton corporate (Twitter) and they checked and confirmed its cancellable till one day before check-in day. Great deal !!
Jun 2, 2020, 1:13 am
#774
Join Date: May 2012
Location: AMS
Programs: BA KL LH Hilton Marriott
Posts: 1,233
I'd be happy to let a hotel keep my deposit if they agree to change the dates to new dates of my choosing at the same rate. If they want to keep my deposit and subject me to whatever the rack rate is on the new dates, why would I agree to that? If I'm willing to pay the new price, I could just refund now and rebook later.
Jun 3, 2020, 1:31 am
#775
Join Date: Nov 2019
Posts: 35
I think the Conrad Bali are trying their luck at the moment. This is my experience:
- Made a reservation in August last year for a stay in June this year.
- On 14th May I contacted Hilton reservations when it became obvious my family will not be allowed to enter Indonesia in June, and also after my QR flights were cancelled. I was asked for the reason I was cancelling "because the booking was non-refundable". I said our flights from Europe were cancelled, and besides that we won't be allowed to enter Indonesia anyway. I was surprised I was being asked this considering the global policy Hilton have implemented regarding non-refundable bookings. The call centre employee agreed to refund the booking "but that it might take 30 days". I thought "fair enough".
- Two days ago I received an email from the Conrad Bali saying "we're sorry you are cancelling your stay with us", and "what are the reasons for the cancellation, as a booking penalty may apply?" I replied saying I've already explained why I'm cancelling to the Hilton call centre on 14th May. I then explained again why the booking is being cancelled and when can I expect my refund?
- Two days later I received a reply failing to explain when my refund will be processed. They also said "We do understand for the current situation, for this particular case we would suggest you to keep your current deposit for your upcoming booking, we are honor to amend your reservation until 31st of May 2021 with rate subject to change."
- "We suggest you keep your deposit"?!! I replied again saying "I'm now asking you for a third time to refund my booking".
An update to this. They've emailed me now to say they will refund the money to my credit card, but "it will take 3 months". The way they're dragging their feet over this is ruining what was a nice gesture from Hilton. I'd already decided that should we go back to Bali any time in the future, we would definitely stay at the Conrad. Instead of leaving me with a good feeling, I now think the people who run this hotel are just not trustworthy. So I am going to contact Hilton on Twitter.
Jun 7, 2020, 7:36 am
#778
Suspended
Join Date: Feb 2006
Posts: 1,992
An update to this. They've emailed me now to say they will refund the money to my credit card, but "it will take 3 months". The way they're dragging their feet over this is ruining what was a nice gesture from Hilton. I'd already decided that should we go back to Bali any time in the future, we would definitely stay at the Conrad. Instead of leaving me with a good feeling, I now think the people who run this hotel are just not trustworthy. So I am going to contact Hilton on Twitter.
Jun 7, 2020, 11:14 am
#780
Join Date: Jan 2019
Location: SAN, BOS
Programs: AS MVPG100K, BAEC Gold, Hilton Diamond, Bonvoy Plat,
Posts: 2,281
The free breakfast is a good perk but no, you don’t get the tea or evening cocktails as a good