[ARCHIVE to 2020] Hilton Amex Aspire $250 Resort Credit
Mar 12, 2018, 11:16 am
#16
Join Date: Jun 2017
Posts: 258
I think if you had paid for the hotel room charges when you checked out instead of paying in advance, that would have been reimbursed as a credit on your Aspire account. Since you stated you prepaid in advance that is why it didn't work. My understanding is that all charges made to your room that you would pay for when you check out (including dining, parking, resort fees, drinks, etc) will all be reimbursed by Amex if you pay for them with your Aspire when you check out. The key is anything you can charge to your room during your stay.
Mar 12, 2018, 12:09 pm
#17
Join Date: Jul 2004
Programs: CO, UA, AA, WN, DL Gold
Posts: 2,981
It is not clear with the reimbursement of $250 from Amex at this point? Does all hotel in this link hilton.com/resorts qualify for the $250 credit or just those hotels with the resort wording attached in hotel name wqualify for the credit.
Mar 12, 2018, 2:09 pm
#18
Join Date: Sep 2009
Posts: 516
After I read the Term and Condition again ( of $250 hotel credit). Somehow I believe, the amount of credit mean for incidental charges ( restaurant, spa ect.) and not apply to the room rate .
Mar 12, 2018, 3:52 pm
#19
Suspended
Join Date: Nov 1999
Posts: 24,153
I believe that Hilton Advance Purchase is a separate part of Hilton , I think they are (were) in Nashville. So could be Amex doesnt see it a s a hotel stay. That was the case a couple of years ago, could be outside the US it goes thru via the Hotel itself so it will post as a hotel charge rather then a HAP charge
Mar 12, 2018, 4:34 pm
#20
Join Date: Mar 2009
Programs: Hilton credit card Diamond, Hyatt Globalist
Posts: 2,653
See this post -
https://www.flyertalk.com/forum/29009198-post227.html
Will the statement credit apply to points/certificate bookings that have the Aspire card tied to the booking, or only certain paid rates?
The resort statement credit is used on a hotel charge made at one of the resorts using the Aspire card. If you book a resort and use only Points, there would be no expense to credit on your Aspire. Any paid rate for a resort listed on Hilton.com/resorts made through a Hilton booking channel will see the credit
https://www.flyertalk.com/forum/29009198-post227.html
Will the statement credit apply to points/certificate bookings that have the Aspire card tied to the booking, or only certain paid rates?
The resort statement credit is used on a hotel charge made at one of the resorts using the Aspire card. If you book a resort and use only Points, there would be no expense to credit on your Aspire. Any paid rate for a resort listed on Hilton.com/resorts made through a Hilton booking channel will see the credit
Mar 12, 2018, 7:10 pm
#21
Original Poster
Join Date: Feb 2006
Posts: 1,064
I believe that Hilton Advance Purchase is a separate part of Hilton , I think they are (were) in Nashville. So could be Amex doesnt see it a s a hotel stay. That was the case a couple of years ago, could be outside the US it goes thru via the Hotel itself so it will post as a hotel charge rather then a HAP charge
After I explained my situation, the Hilton representative put me on hold to get some additional information and speak to one her colleagues. Advanced Purchase rates for domestic hotels are handled through a separate Hilton channel that is based out of Nashville, TN Because of this, it won't trigger the credit.
Any Advanced Purchase charges for hotels outside of the US, are handled directly through the actual property. That's why ReachMoon's Advanced Purchase for Tokyo triggered the credit and mine did not.
When I spoke to the Hilton rep, she did mention that properties have the ability to refund an advanced purchase rate and rebill it through the hotel, provided the checkout date is within 72 hours. However, she said it is at their discretion. However, she mentioned it can often be a hassle and some properties will decline.
The best way to make sure that domestic resorts are billed under the hotel directly is to book with the HONORS DISCOUNT RATE. It is a few dollars cheaper than the standard flexible rate and will be billed directly through the property and not through Nashville, TN.
Of course, if you are booking a resort outside of the US, you won't have to worry.
I'm a little disappointed that I can't get the AP rate and use the credit domestically, but at least others will know in the future. In my case, the difference between the AP rate and HONORS DISCOUNT RATE is only $20 per night. If you are going to a resort where you will use valet, spa, food and drinks, you may not have a problem either way.
From a personal standpoint, I was already planning a 4-night stay at a Chicago-area Marriott, in a couple weeks, since I had a few certificates to burn. What I'll probably do is switch two of those nights to the Hilton Oak Brook Chicago to burn up the rest of the $250 resort credit.
Last time I stayed, the hotel automatically upgraded me to a suite, gave me a couple coupons for free drinks, appetizers, or a dessert, since the executive lounge is closed on the weekends, in addition to the two breakfast vouchers and free bottled water.
Since the property wasn't busy, they weren't running their standard breakfast buffet, but they allowed me to order whatever I wanted from the restaurant menu, excluding alcohol, and it was all covered with the voucher.
Last time I stayed, they were also allowed me to purchase a $50 stay credit for $25, which basically meant more food and drinks. The $25 stay credit promotion was the one charge that was handled directly through the hotel and triggered the resort credit reimbursement. I have around $223/$250 remaining.
Anyway, I will be updating this thread in a couple weeks to advise if the HONORS DISCOUNT RATE posts directly through the hotel and triggers the remainder of my credit. Hopefully, this post is helpful to others who may have similar questions.
Thanks again to everyone that has contributed and also to ReachMoon, since it's clear that AP charges for domestic and international properties are posted differently.
Last edited by diesteldorf; Mar 12, 2018 at 8:13 pm
Mar 12, 2018, 10:49 pm
#22
Join Date: Dec 2007
Programs: Hilton Diamond
Posts: 274
It is not clear with the reimbursement of $250 from Amex at this point? Does all hotel in this link hilton.com/resorts qualify for the $250 credit or just those hotels with the resort wording attached in hotel name wqualify for the credit.
Mar 13, 2018, 8:02 am
#23
Join Date: Nov 2008
Location: Snohomish, WA
Programs: AS MVP Gold, HHonors Diamond
Posts: 2,793
After I explained my situation, the Hilton representative put me on hold to get some additional information and speak to one her colleagues. Advanced Purchase rates for domestic hotels are handled through a separate Hilton channel that is based out of Nashville, TN Because of this, it won't trigger the credit.
The best way to make sure that domestic resorts are billed under the hotel directly is to book with the HONORS DISCOUNT RATE. It is a few dollars cheaper than the standard flexible rate and will be billed directly through the property and not through Nashville, TN.
Neil
Mar 13, 2018, 10:30 am
#24
Original Poster
Join Date: Feb 2006
Posts: 1,064
... but did they find a way to give you the $250 you were entitled to? Or was the response "sorry, our systems are just dumb so no credit for you"?
This is really just saying "don't book an advance purchase rate". The Honors Discount Rate isn't typically better than booking with the AAA rate, which in most cases is the same price as the Advance Purchase Rate. MVP Rate would work too.
Neil
This is really just saying "don't book an advance purchase rate". The Honors Discount Rate isn't typically better than booking with the AAA rate, which in most cases is the same price as the Advance Purchase Rate. MVP Rate would work too.
Neil
On the other hand, I want to ensure that I can burn the credit.
I am not an AAA may check the rates and see. It could be worth it, since I had no idea that AAA rates were so competitive.
Mar 13, 2018, 11:43 am
#25
Join Date: Oct 2009
Location: PHL/EWR
Programs: AA, US, WN, HHonors Diamond, Hyatt Plat
Posts: 1,528
As a data point my upcoming reservation at the Tropicana (which is on the resort list) required the prepayment of the first night which generated a resort credit for the deposit amount two days later. So you can get the credit for a room rate and it is not dependent on actually checking out.
Mar 13, 2018, 2:40 pm
#26
Join Date: Nov 2008
Location: Snohomish, WA
Programs: AS MVP Gold, HHonors Diamond
Posts: 2,793
Hilton just wants you to think their super special Honors discount rate is super special so you book direct with them and don't use another discount rate. It isn't that super special.
Neil
Mar 13, 2018, 8:09 pm
#27
Join Date: Mar 2006
Posts: 52
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Category: Travel - Lodging
Mar 14, 2018, 2:53 pm
#28
Join Date: Jul 2004
Programs: CO, UA, AA, WN, DL Gold
Posts: 2,981
As a data point my upcoming reservation at the Tropicana (which is on the resort list) required the prepayment of the first night which generated a resort credit for the deposit amount two days later. So you can get the credit for a room rate and it is not dependent on actually checking out.
Mar 14, 2018, 4:16 pm
#29
Join Date: Oct 2009
Location: PHL/EWR
Programs: AA, US, WN, HHonors Diamond, Hyatt Plat
Posts: 1,528
Mar 22, 2018, 12:58 pm
#30
Join Date: Feb 2018
Posts: 12
We have a winner!!! So, after dealing with a couple of nice, though not particularly helpful Amex reps, I was told to call Hilton directly: 800-236-7113
After I explained my situation, the Hilton representative put me on hold to get some additional information and speak to one her colleagues. Advanced Purchase rates for domestic hotels are handled through a separate Hilton channel that is based out of Nashville, TN Because of this, it won't trigger the credit.
Any Advanced Purchase charges for hotels outside of the US, are handled directly through the actual property. That's why ReachMoon's Advanced Purchase for Tokyo triggered the credit and mine did not.
When I spoke to the Hilton rep, she did mention that properties have the ability to refund an advanced purchase rate and rebill it through the hotel, provided the checkout date is within 72 hours. However, she said it is at their discretion. However, she mentioned it can often be a hassle and some properties will decline.
The best way to make sure that domestic resorts are billed under the hotel directly is to book with the HONORS DISCOUNT RATE. It is a few dollars cheaper than the standard flexible rate and will be billed directly through the property and not through Nashville, TN.
Of course, if you are booking a resort outside of the US, you won't have to worry.
I'm a little disappointed that I can't get the AP rate and use the credit domestically, but at least others will know in the future. In my case, the difference between the AP rate and HONORS DISCOUNT RATE is only $20 per night. If you are going to a resort where you will use valet, spa, food and drinks, you may not have a problem either way.
From a personal standpoint, I was already planning a 4-night stay at a Chicago-area Marriott, in a couple weeks, since I had a few certificates to burn. What I'll probably do is switch two of those nights to the Hilton Oak Brook Chicago to burn up the rest of the $250 resort credit.
Last time I stayed, the hotel automatically upgraded me to a suite, gave me a couple coupons for free drinks, appetizers, or a dessert, since the executive lounge is closed on the weekends, in addition to the two breakfast vouchers and free bottled water.
Since the property wasn't busy, they weren't running their standard breakfast buffet, but they allowed me to order whatever I wanted from the restaurant menu, excluding alcohol, and it was all covered with the voucher.
Last time I stayed, they were also allowed me to purchase a $50 stay credit for $25, which basically meant more food and drinks. The $25 stay credit promotion was the one charge that was handled directly through the hotel and triggered the resort credit reimbursement. I have around $223/$250 remaining.
Anyway, I will be updating this thread in a couple weeks to advise if the HONORS DISCOUNT RATE posts directly through the hotel and triggers the remainder of my credit. Hopefully, this post is helpful to others who may have similar questions.
Thanks again to everyone that has contributed and also to ReachMoon, since it's clear that AP charges for domestic and international properties are posted differently.
After I explained my situation, the Hilton representative put me on hold to get some additional information and speak to one her colleagues. Advanced Purchase rates for domestic hotels are handled through a separate Hilton channel that is based out of Nashville, TN Because of this, it won't trigger the credit.
Any Advanced Purchase charges for hotels outside of the US, are handled directly through the actual property. That's why ReachMoon's Advanced Purchase for Tokyo triggered the credit and mine did not.
When I spoke to the Hilton rep, she did mention that properties have the ability to refund an advanced purchase rate and rebill it through the hotel, provided the checkout date is within 72 hours. However, she said it is at their discretion. However, she mentioned it can often be a hassle and some properties will decline.
The best way to make sure that domestic resorts are billed under the hotel directly is to book with the HONORS DISCOUNT RATE. It is a few dollars cheaper than the standard flexible rate and will be billed directly through the property and not through Nashville, TN.
Of course, if you are booking a resort outside of the US, you won't have to worry.
I'm a little disappointed that I can't get the AP rate and use the credit domestically, but at least others will know in the future. In my case, the difference between the AP rate and HONORS DISCOUNT RATE is only $20 per night. If you are going to a resort where you will use valet, spa, food and drinks, you may not have a problem either way.
From a personal standpoint, I was already planning a 4-night stay at a Chicago-area Marriott, in a couple weeks, since I had a few certificates to burn. What I'll probably do is switch two of those nights to the Hilton Oak Brook Chicago to burn up the rest of the $250 resort credit.
Last time I stayed, the hotel automatically upgraded me to a suite, gave me a couple coupons for free drinks, appetizers, or a dessert, since the executive lounge is closed on the weekends, in addition to the two breakfast vouchers and free bottled water.
Since the property wasn't busy, they weren't running their standard breakfast buffet, but they allowed me to order whatever I wanted from the restaurant menu, excluding alcohol, and it was all covered with the voucher.
Last time I stayed, they were also allowed me to purchase a $50 stay credit for $25, which basically meant more food and drinks. The $25 stay credit promotion was the one charge that was handled directly through the hotel and triggered the resort credit reimbursement. I have around $223/$250 remaining.
Anyway, I will be updating this thread in a couple weeks to advise if the HONORS DISCOUNT RATE posts directly through the hotel and triggers the remainder of my credit. Hopefully, this post is helpful to others who may have similar questions.
Thanks again to everyone that has contributed and also to ReachMoon, since it's clear that AP charges for domestic and international properties are posted differently.
I guess I will have to wait 8-12 weeks (about 6 weeks from now) and contact AMEX directly, convince them that Room Rates are included in the Resort credit, and then request the $250 credit if the credit has not been triggered by then.