Hilton Family MVP Rate

    Hide Wikipost
Old Jun 22, 18, 11:50 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: TravelinSperry
Wiki Link
OCTOBER 5, 2016 UPDATE

There are new MVP codes that can once again be booked in the "Corporate" field of a particular hotel (not all hotels, of course, will always have MVP rates available):

Hampton Inn, Embassy Suites, Homewood Suites, Doubletree, etc. 0561135262 or 0560041604 (check both codes - as some some properties offer MVP rates - but only via one of the codes, not both).

HGI and Hilton 1135262 or 0041604 (check both codes - as some some properties offer MVP rates - but only via one of the codes, not both).

These codes now also work on the mobile app.

So, you have three choices:

1) Use http://stay.hilton.com/mvp/
2) Use the above corporate codes on the main website.
3) Use the above corporate codes in the Hilton app.

NOTES:

1. When the MVP rate is not available (usually 20% discount), often the "Team USA" rate (15%) will be. Use corporate codes 0002635191 (or sometimes ) 2635167.

2. Homwood Suites are often anomalous in their pricing, with AAA and Sr Rates often cheaper than either MVP or Team USA rates.

******************

Summary of answers to incessantly asked questions
  • YES, MVP can be used by anyone
  • There is no "sports affiliation" required. ( The only HHonors brand still retaining that verbiage in the "Rate Details" for a booking is the Homewood Suites. If you're really worried, you can get a USGA membership for $25
  • There are many reports that the MVP rate can't be booked by the hotel itself or Customer Service; must be done by the guest online.
  • Other reports say if you call in and ask what rates are available, they're not supposed to tell you about the MVP. But, they can offer it if you specifically request it.
  • The rate accrues the normal points.
  • The rate is as eligible for upgrades as any other rate, depending on your status, etc.
  • When MVP rate is not available, the Team USA rate is often the next best choice.

NEW: As of ~April 2015, using the corporate codes for MVP on the regular site seems to not return any MVP rates. Instead go to hiltonfamilymvp.com

In the "Corporate Account" box type:

For MVP - 0041604 for Hilton and HGI; 0560041604 all others. MVP rates are not commissionable to agents; a very few properties may require press credentials - read booking terms.
Print Wikipost

Reply

Old Feb 12, 04, 1:50 pm
  #1  
Moderator, Hilton Honors
Original Poster
 
Join Date: Nov 2003
Location: hopefully travelling
Programs: up in the air
Posts: 70,751
Hilton Family MVP Rate

Posts older than 2016 for this OPEN THREAD can be found in the

ARCHIVE THREAD for Hilton Family MVP Rate

Links to moved posts should still work.

Kiwi Flyer
Hilton HHonors forum moderator

Last edited by Kiwi Flyer; Dec 26, 17 at 12:25 am
Kiwi Flyer is offline  
Reply With Quote
Old Jan 8, 16, 2:37 pm
  #2  
 
Join Date: Jul 2000
Location: Roanoke, VA
Programs: DL Gold Hilton Gold
Posts: 2,413
This is a great group for walkers - with scheduled and flexible events nearly everywhere you go. I am already a member anyway.

http://www.ava.org/
Watchful is offline  
Reply With Quote
Old Jan 10, 16, 1:37 pm
  #3  
 
Join Date: Jun 2011
Location: Jersey City, NJ
Posts: 206
Has anyone seen this before where the MVP rate causes a 90 day cancellation policy? Happened to me at the Doubletree Times Square. Never heard of this before so it just screwed me over and no one will cancel it for me. I booked only 2 weeks out so it was effectively a non-refundable reservation.

I'm used the the Hilton website making it very clear when it is non refundable. Unfortuntaly this was only clear if I read the cancellation policy. I've booked hundreds of times so I don't read that stuff closely anymore.


edit: Looks like it is just a hotel policy. What the hell? Is there no brand standard here? If I book through hilton.com I expect normal policies and that includes easy cancellation unless it clearly says advance purchase.

Last edited by alexj7; Jan 10, 16 at 1:43 pm
alexj7 is offline  
Reply With Quote
Old Jan 10, 16, 2:14 pm
  #4  
 
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 3,459
Originally Posted by alexj7 View Post
Has anyone seen this before where the MVP rate causes a 90 day cancellation policy? Happened to me at the Doubletree Times Square. Never heard of this before so it just screwed me over and no one will cancel it for me. I booked only 2 weeks out so it was effectively a non-refundable reservation.

I'm used the the Hilton website making it very clear when it is non refundable. Unfortuntaly this was only clear if I read the cancellation policy. I've booked hundreds of times so I don't read that stuff closely anymore.


edit: Looks like it is just a hotel policy. What the hell? Is there no brand standard here? If I book through hilton.com I expect normal policies and that includes easy cancellation unless it clearly says advance purchase.
This property seem to have earlier cancellation policies in general. In another booking of mine the cancellation policy is at least 72 hours before arrival.

Similar early cancellation deadlines I have seen at the newest HGI in NYC.

90 days sounds crazy though.
nk15 is offline  
Reply With Quote
Old Jan 10, 16, 2:20 pm
  #5  
 
Join Date: Sep 2000
Location: Denver, CO
Programs: UA 1K 22 years/2MM, HHonors Diamond, Shangri-La Jade, SPG Gold, AVIS & Hertz Prez Club
Posts: 4,192
Originally Posted by alexj7 View Post
Has anyone seen this before where the MVP rate causes a 90 day cancellation policy? Happened to me at the Doubletree Times Square. Never heard of this before so it just screwed me over and no one will cancel it for me. I booked only 2 weeks out so it was effectively a non-refundable reservation.
Depending on your situation, I have found a sympathetic front desk agent able to assist with this scenario at that hotel. I accidentally entered the wrong dates and called the hotel to have them adjust the dates and stated up front I knew I had a 90 day policy on it and they changed the reservation on their end. (I called at 3am hotel time, too, btw).

Good luck.
SFO 1K is offline  
Reply With Quote
Old Jan 10, 16, 5:17 pm
  #6  
 
Join Date: Feb 2013
Programs: Hilton Diamond
Posts: 2,609
Originally Posted by alexj7 View Post
Has anyone seen this before where the MVP rate causes a 90 day cancellation policy? Happened to me at the Doubletree Times Square. Never heard of this before so it just screwed me over and no one will cancel it for me. I booked only 2 weeks out so it was effectively a non-refundable reservation.

I'm used the the Hilton website making it very clear when it is non refundable. Unfortuntaly this was only clear if I read the cancellation policy. I've booked hundreds of times so I don't read that stuff closely anymore.


edit: Looks like it is just a hotel policy. What the hell? Is there no brand standard here? If I book through hilton.com I expect normal policies and that includes easy cancellation unless it clearly says advance purchase.
I ran into that nonsense with that exact same hotel with MVP. I was eventually able to cancel but only after I complained on TripAdvisor (I was so pissed off I was motivated to complain there as a first time poster since complaining and at Diamond Desk was unsuccessful). I also made the reservation within the 90 days and there was no warning I was do so and three weeks out to the reservation I tried to cancel and it took a week to finally get it cancelled. Ever since I have been paying a lot closer attention to cancellation periods.
Miesque is offline  
Reply With Quote
Old Jan 10, 16, 7:12 pm
  #7  
Moderator Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
 
Join Date: Jun 2000
Programs: AS MVP Gold, Honors Diamond
Posts: 33,856
Originally Posted by alexj7 View Post
...so I don't read that stuff closely anymore.
I think there's your answer.
cblaisd is offline  
Reply With Quote
Old Jan 10, 16, 7:37 pm
  #8  
 
Join Date: May 2009
Location: EUG
Programs: AS MVPG, AA MM, HH Diamond, MR Gold, SPG Gold
Posts: 5,023
Really, 90 days just does not seem normal for it not being NYE, Super Bowl, etc. I wonder if that was leftover language from NYE? And most times when it is non-refundable there will be prominent language on the booking page to that effect, that the time for cancellation is past, etc. I went and looked and you do have to scroll down and read the cancellation policy. Yes, we should all read it every single time, but this didn't seem very obvious to me, but thanks for the wake-up call to start doing it in the future.
Eujeanie is offline  
Reply With Quote
Old Jan 10, 16, 10:15 pm
  #9  
 
Join Date: Mar 2011
Location: Window Seat
Programs: National Executive, HHonors Gold, IHG Platinum, Hyatt Visitor
Posts: 1,305
Did you cancel within 24 hours of the original booking?

Isn't there some sort of law about providing a refund if a non refundable booking is canceled within 24 hours of the purchase? I think the airlines honor this rule and also Marriott seems to on its advance purchase rates...

Good reminder to all of us to check the cancellation policy but it seems unreasonable and seems like something they should be able to help you out with.
storewanderer is offline  
Reply With Quote
Old Jan 10, 16, 11:21 pm
  #10  
 
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, TK Elite, DL Gold, Hilton Diamond, Marriott Platinum, IHG Gold, Hertz PC, Avis First
Posts: 6,831
Originally Posted by storewanderer View Post
Isn't there some sort of law about providing a refund if a non refundable booking is canceled within 24 hours of the purchase? I think the airlines honor this rule and also Marriott seems to on its advance purchase rates...
This is a DOT rule, and is only a requirement for airlines (and even then not in all cases).

Kudos to Marriott for having something similar, but there's no legal requirement for them to do so.
docbert is offline  
Reply With Quote
Old Jan 11, 16, 5:50 am
  #11  
 
Join Date: Jun 2011
Location: Jersey City, NJ
Posts: 206
I booked it a few days ago anyway.

I'm going to try again today now that it is a weekday. May have more luck with management.
alexj7 is offline  
Reply With Quote
Old Jan 11, 16, 11:35 am
  #12  
 
Join Date: Jun 2011
Location: Jersey City, NJ
Posts: 206
Spent like 30 minutes on the phone and they still wouldn't cancel it. Though I think the phone routes you through corporate and they just call the hotel. They said the manager there refused.
alexj7 is offline  
Reply With Quote
Old Jan 11, 16, 6:42 pm
  #13  
 
Join Date: Mar 2015
Posts: 1,989
Originally Posted by alexj7 View Post
Spent like 30 minutes on the phone and they still wouldn't cancel it. Though I think the phone routes you through corporate and they just call the hotel. They said the manager there refused.
Unfortunately, it is their right not to allow cancellation in accordance to the terms you agreed during booking. Also, rather than outright cancel, consider asking if they would allow changes to the reservations instead e.g travel at a later time. Regardless the outcome, I think most of us here have learnt a lesson. Do not assume the terms are the same. We kind of know it in the back of our heads but sometimes we just get "lazy".
PayItForward is offline  
Reply With Quote
Old Jan 12, 16, 9:24 am
  #14  
 
Join Date: Feb 2013
Programs: Hilton Diamond
Posts: 2,609
After having wasted many days on attempting to get a cancellation for that hotel a few months ago, the impact has been that I don't even look at it as an option even it is priced competitively in a search so they have lost a few potential stays by me.
Miesque is offline  
Reply With Quote
Old Jan 12, 16, 10:10 am
  #15  
 
Join Date: May 2009
Location: EUG
Programs: AS MVPG, AA MM, HH Diamond, MR Gold, SPG Gold
Posts: 5,023
A 90 day cancel policy for a non-holiday, non-special event stay is absurd, whether you were informed about it or not.
Eujeanie is offline  
Reply With Quote

Thread Tools
Search this Thread