[ARCHIVE to 2014] Millennium Hilton Bangkok {THA}
Jul 29, 2011, 6:12 am
#76
FlyerTalk Evangelist
Join Date: Sep 2005
Location: Capetown
Programs: Marriott Lifetime Plat, IHG and Hilton Diamond, LH SEN, BA Gold
Posts: 10,167
So you are telling us that you are "really pissed off" because you were lucky on a different stay but not lucky this time? And you are telling us about your expectations as a Gold member (which has become something like the entry status for most HH members)??
Jul 29, 2011, 6:26 am
#77
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,678
you wouldn't have been pissed off & disappointed if it didn't matter to you....
Jul 29, 2011, 9:01 am
#78
Join Date: Feb 2005
Location: Global
Programs: United 1K, Qatar Gold, Etihad Gold, Hilton Diamond, InterCon RA, PC Plat, SPG Plat, Marriott Plat
Posts: 1,454
Just checked in at Millenium Hilton and for the first time I'm really pissed off.
I booked an Executive Suite and as a Gold Member I expected to get upgraded to an Executive Plus Suite. Not a big a deal in my mind, because both types of suites are very similar but obviously I'm wrong about it.
I was told that there's a hotel policy that they only upgrade from Deluxe room to Executive room, but nothing furthermore. So we "have to" stay at Executive Suites (which by no means isn't really a bad thing), but I'm still disappointed.
I booked an Executive Suite and as a Gold Member I expected to get upgraded to an Executive Plus Suite. Not a big a deal in my mind, because both types of suites are very similar but obviously I'm wrong about it.
I was told that there's a hotel policy that they only upgrade from Deluxe room to Executive room, but nothing furthermore. So we "have to" stay at Executive Suites (which by no means isn't really a bad thing), but I'm still disappointed.
http://www.youtube.com/watch?v=WCqm4...e_gdata_player
Jul 29, 2011, 11:43 am
#79
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,678
Jul 29, 2011, 11:39 pm
#80
Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Platinum, Marriott Gold, Amex Platinum
Posts: 5,269
Yes, the Hilton Suite is a much larger suite than the other 2 that I mentioned. It has a kitchen area with sink, full size fridge etc. No cooker though IIRC. It aslo had a connecting door to a King bedrrom, efffctively making it a 2 bedroom suite - which was a specific requirement of ours and why this worked so well. I believe there is only 1 or maybe 2 of these in the hotel.
Aug 6, 2011, 7:51 am
#81
Join Date: May 2007
Location: Chicago
Programs: Marriott Lifetime Platinum, AA Platinum
Posts: 373
Hi...
I'm staying at the Hilton next week for my honeymoon...booked w points on my diamond account. I wrote the hotel and they mentioned they would note honeymoon on our reservation. Has anyone stayed there for a special occasion? I don't want to get my new wife's hopes up...
We have already confirmed an awesome suite in Phuket at the jw, but that was points and cash.
Nit sure if I need to use the same approach at the Hilton
Thanks
Jim
I'm staying at the Hilton next week for my honeymoon...booked w points on my diamond account. I wrote the hotel and they mentioned they would note honeymoon on our reservation. Has anyone stayed there for a special occasion? I don't want to get my new wife's hopes up...
We have already confirmed an awesome suite in Phuket at the jw, but that was points and cash.
Nit sure if I need to use the same approach at the Hilton
Thanks
Jim
Aug 7, 2011, 12:33 am
#82
Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Platinum, Marriott Gold, Amex Platinum
Posts: 5,269
Hi...
I'm staying at the Hilton next week for my honeymoon...booked w points on my diamond account. I wrote the hotel and they mentioned they would note honeymoon on our reservation. Has anyone stayed there for a special occasion? I don't want to get my new wife's hopes up...
We have already confirmed an awesome suite in Phuket at the jw, but that was points and cash.
Nit sure if I need to use the same approach at the Hilton
Thanks
Jim
I'm staying at the Hilton next week for my honeymoon...booked w points on my diamond account. I wrote the hotel and they mentioned they would note honeymoon on our reservation. Has anyone stayed there for a special occasion? I don't want to get my new wife's hopes up...
We have already confirmed an awesome suite in Phuket at the jw, but that was points and cash.
Nit sure if I need to use the same approach at the Hilton
Thanks
Jim
Not easy to get Suite upgrades here as they follow HHonors rules very closely as indeed they should, but these can be very reasonably priced either by the NOR-1 route or asking at check-in. My advice is to pay for the room you want to avaoid disappointment - it's your honeymoon afterall. Enjoy.
Aug 7, 2011, 2:02 am
#83
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,678
Not easy to get Suite upgrades here as they follow HHonors rules very closely as indeed they should, but these can be very reasonably priced either by the NOR-1 route or asking at check-in. My advice is to pay for the room you want to avaoid disappointment - it's your honeymoon afterall. Enjoy.
Aug 8, 2011, 7:00 am
#84
Join Date: Sep 2010
Posts: 198
...
Not easy to get Suite upgrades here as they follow HHonors rules very closely as indeed they should, but these can be very reasonably priced either by the NOR-1 route or asking at check-in. My advice is to pay for the room you want to avaoid disappointment - it's your honeymoon afterall. Enjoy.
Not easy to get Suite upgrades here as they follow HHonors rules very closely as indeed they should, but these can be very reasonably priced either by the NOR-1 route or asking at check-in. My advice is to pay for the room you want to avaoid disappointment - it's your honeymoon afterall. Enjoy.
Aug 8, 2011, 7:04 am
#85
Join Date: Sep 2010
Posts: 198
The probably best advice if you want to make it something special and be sure about it - email them in advance and politely ask. They make almost everything possible and I never was dissapointed, whether it was an orchid bouquet, a greeting arrangement for friends, etc...
Aug 8, 2011, 5:08 pm
#86
Join Date: May 2007
Location: Chicago
Programs: Marriott Lifetime Platinum, AA Platinum
Posts: 373
Thanks for the advice. Room was booked well in advance w points, I reached out to hotel staff and will hope for the best. Maybe try a cash upgrade at checking (only 2 night stay) so I'll keep my fingers crossed.
Either way - hotel looks sweet and the bar up top should be great.
Either way - hotel looks sweet and the bar up top should be great.
Aug 8, 2011, 10:47 pm
#87
Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Platinum, Marriott Gold, Amex Platinum
Posts: 5,269
Thanks for the advice. Room was booked well in advance w points, I reached out to hotel staff and will hope for the best. Maybe try a cash upgrade at checking (only 2 night stay) so I'll keep my fingers crossed.
Either way - hotel looks sweet and the bar up top should be great.
Either way - hotel looks sweet and the bar up top should be great.
Not saying suite upgrades are not possible at all - I have had several - but I am a multi-stay guest & have got to know one or two of the management. Help is therefore there when I need it.
You will undoubtedly enjoy this top-notch Hilton I am sure. Do let us know how you get on.
Last edited by NoY; Aug 10, 2011 at 5:45 am
Aug 9, 2011, 10:52 pm
#88
Join Date: Jul 2008
Location: HAJ
Programs: Lufthansa FTL, HHonors Gold, Le Club Accorhotels Platinum
Posts: 677
Here's a short review of our latest stay at Millenium Hilton
- Stayed there 3 nights at the end of july
- Booked an Executive Suite and (as mentioned before) "just" got an Executive Suite. There's nothing wrong about that but as a regular guest who usually stayed at Executive Suite I expected a little bit more ... didn't happen but also didn't matter ... case closed, Feierabend ...
- Also booked a limousine transfer from Don Muang Airport to the hotel. Unfortuately a couple of weeks before I had to change my flight. Informed the Reservation and got a confirmation for the change of flight. When we arrived at DMK, noone waited for us. As we learned later, the reservation office forgot to send the change to the concierge team who are in charge for the limousine. After a couple of calls with the hotel. Good for us that at nearly the same time a hotel driver send a guest to DMK, so he finally picked us up and ot us to the hotel. A couple of days after we left the hotel I received an email from a concierge team leader who apologized for their mistake and offered us a complementary limousine transfer next time we'll stay at Millenium Hilton
- In my opinion the Executive Suite at Millenium still offers great value. There might be bigger, newer or more luxurious suites in Bangkok but the "suite per THB"-ratio is hardly matched by other hotels.
- The outdoor area of the Executive Lounge has been remodeled. Now two thirds belong to threesixty bar and just one third can be used from the lounge. The outdoor part from the lounge is also crowded (in my opinion overcrowded) with chairs and tables, so it has lost a lot of his relaxing and enjoying atmosphere.
- Staff was simply awesome. No matter if the doorboys, the staff at Flow, the HHonors agents in the lobby, the crew of the shuttle boat or the staff at the Executive lounge, they all were overwhelmingly friendly, caring and helping. The warmth and hospitality we received (or at least what we felt what we received) is unmatched in Thailand. Especially my two little sons were always in the centre of their attention.
- If you want to go shopping while staying at Millenium Hilton I recommend The Mall Thaphra. It takes a 5 minutes taxi ride and about 60 THB to 70 THB to get there. A huge mall with douzends of shops, restaurants and a cinema where you can mostly anything you might be looking for. Though it's mainly frequented by thai people the risk of potential scam is quite low.
- Next to the hotel directly at Chao Phraya River there are two local restaurants Be my Guest (50m to the right) and ID Beer Bar (80m to the left, don't worry it's really a restaurant and definately no beer bar). Both provide good local food for decent prices (at least for a location at Chao Phraya River) and some nice live music. Both restaurants are also mainly frequented by thai people.
I still love the Millenium Hilton and we'll be back ... and in the end that's the only thing that really matters
- Stayed there 3 nights at the end of july
- Booked an Executive Suite and (as mentioned before) "just" got an Executive Suite. There's nothing wrong about that but as a regular guest who usually stayed at Executive Suite I expected a little bit more ... didn't happen but also didn't matter ... case closed, Feierabend ...
- Also booked a limousine transfer from Don Muang Airport to the hotel. Unfortuately a couple of weeks before I had to change my flight. Informed the Reservation and got a confirmation for the change of flight. When we arrived at DMK, noone waited for us. As we learned later, the reservation office forgot to send the change to the concierge team who are in charge for the limousine. After a couple of calls with the hotel. Good for us that at nearly the same time a hotel driver send a guest to DMK, so he finally picked us up and ot us to the hotel. A couple of days after we left the hotel I received an email from a concierge team leader who apologized for their mistake and offered us a complementary limousine transfer next time we'll stay at Millenium Hilton
- In my opinion the Executive Suite at Millenium still offers great value. There might be bigger, newer or more luxurious suites in Bangkok but the "suite per THB"-ratio is hardly matched by other hotels.
- The outdoor area of the Executive Lounge has been remodeled. Now two thirds belong to threesixty bar and just one third can be used from the lounge. The outdoor part from the lounge is also crowded (in my opinion overcrowded) with chairs and tables, so it has lost a lot of his relaxing and enjoying atmosphere.
- Staff was simply awesome. No matter if the doorboys, the staff at Flow, the HHonors agents in the lobby, the crew of the shuttle boat or the staff at the Executive lounge, they all were overwhelmingly friendly, caring and helping. The warmth and hospitality we received (or at least what we felt what we received) is unmatched in Thailand. Especially my two little sons were always in the centre of their attention.
- If you want to go shopping while staying at Millenium Hilton I recommend The Mall Thaphra. It takes a 5 minutes taxi ride and about 60 THB to 70 THB to get there. A huge mall with douzends of shops, restaurants and a cinema where you can mostly anything you might be looking for. Though it's mainly frequented by thai people the risk of potential scam is quite low.
- Next to the hotel directly at Chao Phraya River there are two local restaurants Be my Guest (50m to the right) and ID Beer Bar (80m to the left, don't worry it's really a restaurant and definately no beer bar). Both provide good local food for decent prices (at least for a location at Chao Phraya River) and some nice live music. Both restaurants are also mainly frequented by thai people.
I still love the Millenium Hilton and we'll be back ... and in the end that's the only thing that really matters
Aug 11, 2011, 3:39 am
#89
formerly known as 2lovelife
Join Date: Dec 2000
Location: ORF : UA_Premier_Gold4Life, Bonvoy_titanium, Accor_Plat
Posts: 6,952
- In my opinion the Executive Suite at Millenium still offers great value. There might be bigger, newer or more luxurious suites in Bangkok but the "suite per THB"-ratio is hardly matched by other hotels.
- Booked an Executive Suite and (as mentioned before) "just" got an Executive Suite. There's nothing wrong about that but as a regular guest who usually stayed at Executive Suite...
Aug 14, 2011, 7:46 pm
#90
Join Date: Jun 2011
Location: Denver, CO
Programs: American Airlines Executive Platinum; HHonors Diamond;Emerald Club Executive Elite
Posts: 285
Just got back from a trip to BKK. Great property overall, and convenient to the tourists sites. A few observations:
* I was only upgraded to a regular exec room. No complaints - awesome view, good amentities. Another poster mentioned the uncomfortable beds...I cannot remember, so I guess the mattress was pretty good. Rooms were average size and comfortable.
* Staff was great downstairs and I'm sure this applies to all guests.
* Exec Lounge was pretty big, so the staff never got to remember your name. Overall, good, but the food offerings for happy hour were very limited. I'd prefer to serve myself, but appetizers were delicious and different every night of my stay. Remember to dress appropriately!
* Location was great. If you're taking a taxi, take it from the hotel, but return to River City - you'll save alot of money. Hotel shuttle boat was very convenient too!
* Internet - We had difficulty connecting to our smart phones in the room...kept receiving an error. Just go to the exec lounge, connect, and then return to your room and you should have no problems. The internet connect times out, so I found I needed to reconnect in the morning and late afternoon.
* I wish I got his name, but the shuttle boat driver (captain?) was the best. He gave excellent informaton, gave exact details about pricing and what scams to watch out for, and was SOOO MUCH FUN!!! Whereas the hotel was trying to present (as they should) an upscale vacation experience, the boat captain seemed to try to point us towards the "real" Bangkok. He always seemed to point us toward the cheapest, and (I think) best places.
* I was only upgraded to a regular exec room. No complaints - awesome view, good amentities. Another poster mentioned the uncomfortable beds...I cannot remember, so I guess the mattress was pretty good. Rooms were average size and comfortable.
* Staff was great downstairs and I'm sure this applies to all guests.
* Exec Lounge was pretty big, so the staff never got to remember your name. Overall, good, but the food offerings for happy hour were very limited. I'd prefer to serve myself, but appetizers were delicious and different every night of my stay. Remember to dress appropriately!
* Location was great. If you're taking a taxi, take it from the hotel, but return to River City - you'll save alot of money. Hotel shuttle boat was very convenient too!
* Internet - We had difficulty connecting to our smart phones in the room...kept receiving an error. Just go to the exec lounge, connect, and then return to your room and you should have no problems. The internet connect times out, so I found I needed to reconnect in the morning and late afternoon.
* I wish I got his name, but the shuttle boat driver (captain?) was the best. He gave excellent informaton, gave exact details about pricing and what scams to watch out for, and was SOOO MUCH FUN!!! Whereas the hotel was trying to present (as they should) an upscale vacation experience, the boat captain seemed to try to point us towards the "real" Bangkok. He always seemed to point us toward the cheapest, and (I think) best places.