I recently stayed at the London in an updated king suite. Wallpaper, carpets, furniture and light fixtures all seemed new. The color palette was light beiges and greys and the style was more contemporary than before. The rooms I’ve usually stayed in before had those angled couches by the windows, but the updated suite had a small table by the window, with a straight fold-out sofa against the wall opposite the French doors. I think they also got rid of the rocking chair.

The bathroom seemed to be mostly unchanged, with the exception of the shower, which was now fully enclosed.

Staying there this upcoming week. Odd question, but does the charge to the credit card show up as Conrad? I ask because my AMEX has a $100 off promo for spending more than $500 at Waldorf Astoria or Conrad hotels.

On my card it showed up as “LONDON NY CONRAD MIDNEW YORK NY”.

Stayed this week. The front desk told me all rooms are renovated. Was initially assigned a king suite (as reserved) on 16. At T-24 online check in, I had choices up to the 22nd floor. I decided to wait until day of check in, only to discover there were no rooms to choose from other than the one I was assigned.

So so when I arrived at 5pm, my assigned room was not ready. I asked if they had something higher up with a view of park or city. She got me one on 36, which faced north and still had buildings in my view, with a slight view of the East river. The room, as she described, was an upgraded king suite so maybe it was bigger than my initial assignment? I have no idea. There was a small entry way into a living room, with 2 double doors into a bedroom with a very large closet/changing area adjacent the very huge bathroom with a shower.

I was told at check in that I get $60 per day (based on 2 guests) F&B credit as a Diamond, which includes room service and mini bar. I only had a $12 375ml bottle of Champaign from the minibar and it was credited on the hotel bill. I also needed a rollaway bed one night in the living room for an extra guest because the sofa is not a pull out. It’s $50, but the front desk waived it when I expressed my surprise at the high charge (also acknowledging Diamond status).

The lobby is still fully closed off, and you must go to 2 to check in. I did not check out the gym.

The room was comfortable, the water pressure in the shower was amazing, and the staff was very friendly and professional.

The biggest (and only) problem was the elevators. Long waits, often 3-5 minutes. On my checkout day, it was 27 minutes - no joke - to get an elevator from 36 to lobby. And the odd thing was that only one person was on it when it finally came! I emailed my frustration with that issue to the same reservation manager who sent me a previous email, along with the front desk email later that day and haven’t gotten a reply.

i did get an email from AMEX after settling the charges that the offer was used, which means I’ll get the $100 statement credit. So all in all, I spent $259/night (including taxes) to stay here. Still worth it, sans the elevator issue. I’ll be interested to see the ground floor changes once the renovations are complete.

stupid question but is there an outdoor rooftop pool here? Hilton website says no but somebody posted a pic on TripAdvisor in sep 2018 showing on outdoor pool.

Thanks!