[ARCHIVE to 2017] Conrad Tokyo {JPN}
Dec 20, 2010, 9:25 am
#601
FlyerTalk Evangelist
Join Date: Nov 2002
Location: Chilling with penguins
Posts: 13,043
As a Diamond, are you guaranteed Lounge access regardless of whether I get an upgrade or not? I just made a reservation directly with the hotel and in their confirmation they tell me "Regarding your request for non smoking, upgrade to executive lounge, we are very sorry that we are unable to confirm them upon reservation stage." when I asked them to confirm that I will receive lounge access as Diamond.
Dec 20, 2010, 9:35 am
#602
Join Date: Nov 2002
Location: SEA/YVR/BLI
Programs: UA "Lifetime" Gold, AS MVPG100K, OW Emerald, HH Lifetime Diamond, IC Plat, Marriott Gold, Hertz Gold
Posts: 9,490
As a Diamond, are you guaranteed Lounge access regardless of whether I get an upgrade or not? I just made a reservation directly with the hotel and in their confirmation they tell me "Regarding your request for non smoking, upgrade to executive lounge, we are very sorry that we are unable to confirm them upon reservation stage." when I asked them to confirm that I will receive lounge access as Diamond.
Dec 20, 2010, 6:55 pm
#603
Join Date: Feb 2005
Location: So Cal
Programs: UA Gold/0.744MM, WN AL, Hyatt Diamond, MR Scum, Hertz PC, National Exec, Avis PC
Posts: 5,562
Also remember that lounge access is only guaranteed if that is the MyWay choice you have selected. The upgrade to the exec floor is conditional based on availability and is never done at time of booking, basically only at check-in.
Dec 20, 2010, 7:58 pm
#604
Join Date: Nov 2002
Location: SEA/YVR/BLI
Programs: UA "Lifetime" Gold, AS MVPG100K, OW Emerald, HH Lifetime Diamond, IC Plat, Marriott Gold, Hertz Gold
Posts: 9,490
Dec 21, 2010, 3:22 pm
#605
Join Date: Jul 1999
Programs: QF WP, AA EXP
Posts: 3,520
I've found no discernible difference between the exec floor rooms and the standard ones at this hotel.
Jan 10, 2011, 8:07 am
#606
Join Date: May 2004
Location: Northwest NJ
Programs: Starwood Platinum,Marriott Platinum, United Silver
Posts: 2,313
Anyone know if the AXON rewards are usable at this hotel?
Jan 10, 2011, 9:24 am
#607
Join Date: Jan 2006
Location: SFO
Programs: UA MMGold, HH Diamond, Marriott Plat
Posts: 1,263
AXON reward is applicable if there are reward space (for 4 nights) is available at the hotel.
I've used AXON reward at this hotel multiple times, recall even times there were no reward spaces some nights during my stay. Diamond desk will need to send request to the hotel if hotel can accommodate.
I've used AXON reward at this hotel multiple times, recall even times there were no reward spaces some nights during my stay. Diamond desk will need to send request to the hotel if hotel can accommodate.
Jan 10, 2011, 9:56 am
#608
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Jan 12, 2011, 11:50 am
#609
Join Date: Dec 2003
Location: Chapel Hill, NC - UA Nobody (sigh)/0.925MM, HHonors Diamond
Posts: 3,510
$85,893.33 Folio at Conrad Tokyo and only 500,000 Points?!?!
Yes, that's US$, not Yen. Oh well, it was only a six night award stay. 
Our actual folio was only $800, but I did not get the correct 40,000 points. So I called and the DD opened a case. The result of the case was 500,000 points on a folio of $85K+, not the 40,000 I expected:
2010 Q4 SYSTEMWIDE OFFER - QUAD POINTS - Conrad Tokyo 300,000
Base Points - Conrad Tokyo 100,000
DIAMOND VIP BONUS - 50% 2010 - Conrad Tokyo 50,000
50% BONUS ON BASE POINTS - Conrad Tokyo 50,000
I savored the 500,000 points for a few hours before calling in and getting it rectified. Clearly someone screwed up the currency conversion big time.
Our actual folio was only $800, but I did not get the correct 40,000 points. So I called and the DD opened a case. The result of the case was 500,000 points on a folio of $85K+, not the 40,000 I expected:
2010 Q4 SYSTEMWIDE OFFER - QUAD POINTS - Conrad Tokyo 300,000
Base Points - Conrad Tokyo 100,000
DIAMOND VIP BONUS - 50% 2010 - Conrad Tokyo 50,000
50% BONUS ON BASE POINTS - Conrad Tokyo 50,000
I savored the 500,000 points for a few hours before calling in and getting it rectified. Clearly someone screwed up the currency conversion big time.
Last edited by Chapel Hill Guy; Jan 12, 2011 at 1:25 pm Reason: Clarification
Jan 12, 2011, 11:59 am
#610
Join Date: Oct 2009
Location: Germany
Programs: Hilton Lifetime Diamond, Marriott Gold, LH Senator, …
Posts: 259
Yes, that's US$, not Yen. Oh well, it was only a six night award stay.
2010 Q4 SYSTEMWIDE OFFER - QUAD POINTS - Conrad Tokyo 300,000
Base Points - Conrad Tokyo 100,000
DIAMOND VIP BONUS - 50% 2010 - Conrad Tokyo 50,000
50% BONUS ON BASE POINTS - Conrad Tokyo 50,000
I was shortchanged on points so I called and the DD opened a case. Above was the result of their investigation. I savored it for a few hours before calling in and getting it rectified. Clearly someone screwed up the currency conversion big time.
2010 Q4 SYSTEMWIDE OFFER - QUAD POINTS - Conrad Tokyo 300,000
Base Points - Conrad Tokyo 100,000
DIAMOND VIP BONUS - 50% 2010 - Conrad Tokyo 50,000
50% BONUS ON BASE POINTS - Conrad Tokyo 50,000
I was shortchanged on points so I called and the DD opened a case. Above was the result of their investigation. I savored it for a few hours before calling in and getting it rectified. Clearly someone screwed up the currency conversion big time.
Last edited by flo0816; Jan 12, 2011 at 12:08 pm
Jan 12, 2011, 12:49 pm
#611
FlyerTalk Evangelist
Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
Posts: 15,822
Yes, that's US$, not Yen. Oh well, it was only a six night award stay.
2010 Q4 SYSTEMWIDE OFFER - QUAD POINTS - Conrad Tokyo 300,000
Base Points - Conrad Tokyo 100,000
DIAMOND VIP BONUS - 50% 2010 - Conrad Tokyo 50,000
50% BONUS ON BASE POINTS - Conrad Tokyo 50,000
I was shortchanged on points (on my actual folio amount, which was only $800) so I called and the DD opened a case. Above was the result of their investigation. I savored it for a few hours before calling in and getting it rectified. Clearly someone screwed up the currency conversion big time.
2010 Q4 SYSTEMWIDE OFFER - QUAD POINTS - Conrad Tokyo 300,000
Base Points - Conrad Tokyo 100,000
DIAMOND VIP BONUS - 50% 2010 - Conrad Tokyo 50,000
50% BONUS ON BASE POINTS - Conrad Tokyo 50,000
I was shortchanged on points (on my actual folio amount, which was only $800) so I called and the DD opened a case. Above was the result of their investigation. I savored it for a few hours before calling in and getting it rectified. Clearly someone screwed up the currency conversion big time.
11.Members may not accrue more than 100,000 Base Points during one stay, regardless of the amount of eligible folio charges, except for Homewood Suites by Hilton, Home2 Suites by Hilton and Qasr Al Sharq (a member of The Waldorf Astoria) hotels for which there is no cap.
Jan 12, 2011, 1:04 pm
#612
Join Date: Nov 2008
Location: SF Bay Area
Programs: TK Gold, M&M FTL, QR Gold, HH Diamond, PCR Platinum
Posts: 1,667
Please help me understand if I got this right: you got 500.000 points by mistake, and you called HH to rectify the error, and to restore your rightful 40.000 points?
You have my respect on that one, really not sure what I would have done
You have my respect on that one, really not sure what I would have done
Jan 12, 2011, 1:06 pm
#613
Join Date: Dec 2003
Location: Chapel Hill, NC - UA Nobody (sigh)/0.925MM, HHonors Diamond
Posts: 3,510
I thought for a bit about what would happen if I just kept them, but I suspected HH would have caught it. I got a some goodwill points from HH for calling.
Jan 12, 2011, 2:24 pm
#614
Join Date: Nov 2006
Location: Norway, Maine
Programs: United Silver and HH Diamond
Posts: 1,474
I think it was a good idea to call them because Hilton might take the points out of his account sometime in the future when they audit them. (Actually, they may take points out anyways since they have not corrected their mistake.)
Jan 12, 2011, 2:37 pm
#615
Join Date: Sep 2003
Location: W29
Programs: It's Complicated...
Posts: 6,824
Definitely looks like somebody screwed up on the conversion. I would be the hotel would have caught that as it would probably stick out in what they have to pay for the points but who knows. I would have called as well as that is just too big of a mistake. A few thougsand points...whatever but 460,000 is too significant.