I stayed here twice this past August. Despite being both Gold and staying on an FHR rate, I was only offered the standard Gold upgrade, to either a Club room or a Bay View Room. The rooms themselves are identical, but come with different benefits and views. I tried each, and would recommend going with the Bay View. 

Check In

Check In at the lobby was wonderful. I was quickly greeted, and offered my choice of upgrade, so I took the Bay View Room. I was offered my choice of English language newspaper, which I appreciated, and informed of how breakfast worked.

I also had the opportunity to check-in at the club lounge, which was similarly personal, but took significantly longer. While some may enjoy being able to lounge during the process, the extra time was not worth it to me. I was able to book and confirm my limo bus back to the airport with no problems.

The lobby is on the 28th Floor.

Room

The room, whether you go for the standard room, bay view, or club level room will be identical. It’s quite large, and uses the space very well. The bathroom is separated from the bedroom by a large glass pane, but contains a shade that can be lowered (via wall panel) for some privacy. The bedroom is well-appointed and has all of the standard amenities located either in the closet, or the dresser underneath the television. A nightshirt is provided as well. This was wonderful my first night after the plane to Japan.

The bathroom is similarly polished, with a double vanity, shower, toilet and large soaking tub. The television in the room can be viewed from the tub. A number of toiletries are provided, including bath salts for the tub.

Turndown service was provided, and it was lovely. I’ve never really been a fan of turndown service, but it was well done here. A bucket of ice was provided (one of my biggest frustrations in nicer hotels is having to call for ice), along with some sweets. The television plays some relaxing music, along with a nice greeting by name.

Service

Service could not have been better. I was asked for my name during check-in, and during breakfast the first day, and that was it. After that I never needed to give my name on property, but was consistently greeted by name by the staff. Any request I had was handled quickly and efficiently.

Dining

I was able to take breakfast in the restaurant several times, as well as the room service. The club lounge was packed, so I was not able to get a seat without a wait. I also had a drink at the bar, and lunch at the Kazehana. 

I ordered the standard western option for room service, and it was tasty and well presented.

The main restaurant was wonderful for breakfast. It included a buffet, as well as one hot main course selection. The eggs benedict, despite looking weird, was perfectly cooked and delicious. The croque madam was the worst of the lot, but the eggs on cheesy toast was nice.

The buffet contained a wide variety of foods, including a great selection of hot foods (the dim sum in particular was nice). There were some chili oils and other savory sauces, which was a great addition.

The bar had a nice ambience, but took way too long to get a drink. I had one of the ginger-centric cocktails listed on the menu, and while nice, was not worth the wait. While I was waiting for the cocktail a bowl of wasabi nuts was provided, which was a nice touch.

To use my FHR credit, I booked a teppanyaki lunch at the Kazehana restaurant, selecting a set meal with a wagyu steak. The meal was accompanied by a nice glass of Veuve Cliquot before I departed for the airport. Everything was well-seasoned and cooked to perfection. I was in a slight rush due to the time the restaurant opened, and the chef was accommodating.  

Location

The hotel is located somewhat away from the city center, but is virtually on Shiodome Station on the Oedo line, and a quick walk along a raised platform from the Shimbashi station, which is on a number of JR lines, the Ginza line and the Asakusa line. If you plan on going to Odaiba, Shiodome Station is also on the Yurikamome line.

I had no trouble walking from the hotel to Tsukiji, Ginza and the Imperial Palace, though the last one was a bit of a (nice) trek. There are plenty of local food options around the hotel, including a food court-esque hall called Pedi in the building which the Conrad shares with local businesses.

Coming from Haneda, I had no trouble taking the train from the airport to Shimbashi station, and finding my way to the hotel from the station. 

Overall

I really enjoyed both my stays at this hotel, and wouldn’t hesitate to recommend it to anyone.  If you don’t stay at luxury hotels very often, like me, it can be a real eye opener as to what a great stay can be. Enjoy!