Report your Diamond Suite Upgrade success here :)
May 24, 2023, 12:44 pm
#1036
Join Date: Jul 2008
Location: United States
Posts: 60
Waldorf Astoria Dubai DIFC/ Palm Jumeirah
Waldorf Astoria Dubai Financial District - Booked Premier King for 2 nights, upgraded to Premier King Suite. Day before arrival saw room change in app to Premier King Suite. (points & cash stay)
Waldorf Astoria Dubai Pam Jumeirah - Booked King Superior for 2 nights - initially upgraded to King deluxe with skyline sea view, after issues with room and asking was upgrades to Pear Club Suite for the second night. (points & FNC stay)
WA DIFC - one of the best WA's I 've stayed in! Gorgeous hotel and rooms, exemplary staff. Felt really welcomed by the courteous staff at every interaction. Received a welcome gift and a personal note from Hotel manager in the room and of course the great Suite upgrade. Stunning views from the room and very well appointed. Also received 20% off dinner at Bull & Bear for being Diamond. Highly recommend this hotel if you're staying in Dubai, its centrally located near all main attractions.
WA Palm Jumeirah - definitely felt like a bit of a downgrade after the WA DIFC. During check I inquired about an upgrade and was told that we were upgraded to a Sea view room, which was a 2 category upgrade. I asked for a suite and was told I could upgrade for a "discounted price" of about $170 per night which I declined. The room was disappointing, it was a connecting room and while we did have a view of the skyline, it was right above the check in on the second floor with significant street noise. Also, the international power outlets didn't work and overall while relatively nice, it just lacked that "wow" factor. No welcome gift or any kind of acknowledgment either. Later that evening I went to the front desk and politely voiced concerns about being dissatisfied with the accommodations. I also politely reminded that suite upgrades are explicitly mentioned in the T&C for Diamond members. Eventually, was begrudgingly given a suite upgrade for the next day, but said they made an "exception" in this case. Once again, I was very polite in the conversation and was just asking if anything could be done. By 2:30pm next day received a call from FD that a team would help us move to the new room. We were taken to a Pearl Club Suite (without Pearl club access) and the suite was beautiful, huge, featured an incredible bathroom and a massive balcony on the 4th floor overlooking the adult pool. Very satisfied with the new room, definitely the largest suite I've ever stayed in. Overall the WA Palm was pretty good, we enjoyed the pools and the service was very nice. A great place to relax after the hustle of Dubai downtown. We dined at the Lao restaurant and it was very good. The breakfast spread was actually a bit less when compared to the WA DIFC. Late check out of 4pm was immediately approved.
Waldorf Astoria Dubai Pam Jumeirah - Booked King Superior for 2 nights - initially upgraded to King deluxe with skyline sea view, after issues with room and asking was upgrades to Pear Club Suite for the second night. (points & FNC stay)
WA DIFC - one of the best WA's I 've stayed in! Gorgeous hotel and rooms, exemplary staff. Felt really welcomed by the courteous staff at every interaction. Received a welcome gift and a personal note from Hotel manager in the room and of course the great Suite upgrade. Stunning views from the room and very well appointed. Also received 20% off dinner at Bull & Bear for being Diamond. Highly recommend this hotel if you're staying in Dubai, its centrally located near all main attractions.
WA Palm Jumeirah - definitely felt like a bit of a downgrade after the WA DIFC. During check I inquired about an upgrade and was told that we were upgraded to a Sea view room, which was a 2 category upgrade. I asked for a suite and was told I could upgrade for a "discounted price" of about $170 per night which I declined. The room was disappointing, it was a connecting room and while we did have a view of the skyline, it was right above the check in on the second floor with significant street noise. Also, the international power outlets didn't work and overall while relatively nice, it just lacked that "wow" factor. No welcome gift or any kind of acknowledgment either. Later that evening I went to the front desk and politely voiced concerns about being dissatisfied with the accommodations. I also politely reminded that suite upgrades are explicitly mentioned in the T&C for Diamond members. Eventually, was begrudgingly given a suite upgrade for the next day, but said they made an "exception" in this case. Once again, I was very polite in the conversation and was just asking if anything could be done. By 2:30pm next day received a call from FD that a team would help us move to the new room. We were taken to a Pearl Club Suite (without Pearl club access) and the suite was beautiful, huge, featured an incredible bathroom and a massive balcony on the 4th floor overlooking the adult pool. Very satisfied with the new room, definitely the largest suite I've ever stayed in. Overall the WA Palm was pretty good, we enjoyed the pools and the service was very nice. A great place to relax after the hustle of Dubai downtown. We dined at the Lao restaurant and it was very good. The breakfast spread was actually a bit less when compared to the WA DIFC. Late check out of 4pm was immediately approved.
May 24, 2023, 2:46 pm
#1037
Join Date: Jul 2013
Location: Gulf Coast
Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite
Posts: 2,323
The Kelly, Birmingham; a Tapestry Hotel: Reserved 1Q, given 1Q. Offered to purchase an upgrade at rack rate during OLCI. Front desk said 1Q was only room available despite showing availability online.
St. James Hotel, Selma; a Tapestry Hotel: Reserved 1K, given 1K Riverview Suite at 72-hours before check-in.
St. James Hotel, Selma; a Tapestry Hotel: Reserved 1K, given 1K Riverview Suite at 72-hours before check-in.
May 25, 2023, 1:13 pm
#1038
Join Date: Aug 2001
Location: SNA
Programs: Sixt Platinum, Avis Preferred Plus, Hertz President's Circle, Hilton Diamond
Posts: 3,557
Now I'm at the Hilton Garden Inn Financial District.. a very pleasant experience, manager was great, and I got upgraded from regular King Room to King Room City View then was upgraded again to Queen Room with sofa, I wasn't expecting a large upgrade since my stay was for three days which is usually a little too long for upgrades. It is a fantastic hotel if I may add.
May 26, 2023, 7:15 am
#1040
Join Date: Mar 2005
Programs: Continental Onepass, Hilton, Marriott, USAir and now UA
Posts: 6,443
As a diamond, I have not had any upgrade at the Washington Hilton or Washington Capital Hilton for the past several years and I get to the former four to five times a year.
However, i will admit that there is one front desk agent who literally sneaks in a free breakfast for me since the $18 stipend doesn't even cover half the cost of breakfast, and lounges are only a memory at this property.
Status provides no meaningful benefit to me in the USA and Hilton Honors is only useful to me for the points redemption for free nights.
However, i will admit that there is one front desk agent who literally sneaks in a free breakfast for me since the $18 stipend doesn't even cover half the cost of breakfast, and lounges are only a memory at this property.
Status provides no meaningful benefit to me in the USA and Hilton Honors is only useful to me for the points redemption for free nights.
May 27, 2023, 12:40 am
#1041
Join Date: Aug 2001
Location: SNA
Programs: Sixt Platinum, Avis Preferred Plus, Hertz President's Circle, Hilton Diamond
Posts: 3,557
I am now at the Garden Inn Financial District Riyadh.. booked the basic King Room and received an upgrade to a King Room with View, then it was changed to Queen Room with Sofa with a view of the Northern Ring Road, a busy boulevard.. but the windows were sound proofed so that was nice. Very pleasant stay here.
Last edited by Wiggums; Aug 22, 2023 at 8:07 am
May 27, 2023, 10:36 am
#1043
Join Date: Jul 2015
Posts: 25
So I've just had a bit of a holiday in Europe and I thought I would recap what upgrades I received, in every instance I booked the base room.
Doubletree Amsterdam ndsm Wharf - queen superior room with water view - nice hotel & unique room albeit quite small.
Hilton Amsterdam - no upgrade, room on first floor, hotel was fully booked - cruise ship passengers everywhere, room and hotel is showing its age.
Vienna Danube waterfront - king waterfront suite, room was spacious and staff were great but hotel is showing its age and is in an inconvenient location
Doubletree Bratislava - king 1 bed suite, hotel was really nice for the price point and room was spacious, location isn't ideal but taxis are inexpensive in Bratislava.
Hilton Budapest - loft suite, hotel room was amazing and felt very modern, executive lounge had a killer view of the parliament and the location felt really fantastic. Staff were also excellent at this hotel.
Hilton Barcelona diagonal Mar - Mediterranean suite, oddly designed room and a little older but still quite nice, there was an issue with the lifts when I stayed and at one point we waited literally 10 minutes for a lift which wasn't ideal.
Hilton Madrid airport - king one bed suite, huge and modern room, it was really nice, location is inconvenient but the frequent shuttles to the airport help
DoubleTree Fontana park Lisbon - king deluxe room with.privste terrace, very strange room with a weird little balcony and no privacy in the bathroom, walls are 0aprr thin and you can hear everything in the neighbouring rooms - I do not recommend
Conrad Algarve - king deluxe suite with pool view - huge modern room with a great balcony, staff in this hotel are excellent as are the cocktails in the bar, really nice hotel.
Doubletree islantilla - king deluxe room, this resort is older and the food in the restaurant was very average
Doubletree la torre golf - deluxe king 1 bedroom suite, excellent hotel and the restaurant had amazing food with incredibly low price points.
Doubletree Amsterdam ndsm Wharf - queen superior room with water view - nice hotel & unique room albeit quite small.
Hilton Amsterdam - no upgrade, room on first floor, hotel was fully booked - cruise ship passengers everywhere, room and hotel is showing its age.
Vienna Danube waterfront - king waterfront suite, room was spacious and staff were great but hotel is showing its age and is in an inconvenient location
Doubletree Bratislava - king 1 bed suite, hotel was really nice for the price point and room was spacious, location isn't ideal but taxis are inexpensive in Bratislava.
Hilton Budapest - loft suite, hotel room was amazing and felt very modern, executive lounge had a killer view of the parliament and the location felt really fantastic. Staff were also excellent at this hotel.
Hilton Barcelona diagonal Mar - Mediterranean suite, oddly designed room and a little older but still quite nice, there was an issue with the lifts when I stayed and at one point we waited literally 10 minutes for a lift which wasn't ideal.
Hilton Madrid airport - king one bed suite, huge and modern room, it was really nice, location is inconvenient but the frequent shuttles to the airport help
DoubleTree Fontana park Lisbon - king deluxe room with.privste terrace, very strange room with a weird little balcony and no privacy in the bathroom, walls are 0aprr thin and you can hear everything in the neighbouring rooms - I do not recommend
Conrad Algarve - king deluxe suite with pool view - huge modern room with a great balcony, staff in this hotel are excellent as are the cocktails in the bar, really nice hotel.
Doubletree islantilla - king deluxe room, this resort is older and the food in the restaurant was very average
Doubletree la torre golf - deluxe king 1 bedroom suite, excellent hotel and the restaurant had amazing food with incredibly low price points.
May 28, 2023, 12:35 pm
#1046
Join Date: Aug 2016
Posts: 16
Hilton Phoenix Tapatio Cliffs Resort
Stayed five nights before the Memorial Day weekend. Booked 1 King 1 Bedroom Suite (the base room) using points. Three days prior to arrival, upgraded to 1 King 1 Bedroom Suite with pool view. In my opinion, this was a downgrade because "pool view" rooms are usually louder (we prefer quiet) and face the pool (we prefer resort or mountain views). On the morning of arrival, messaged the hotel to see if we could get a better upgrade to the larger Signature Suite. No dice, but they offered to upgrade us to 1 King 1 Bedroom with Resort View, which we accepted. While checking in through the app, saw that they had 144 (!!) 1 Bedroom Suites with Resort View available for check in. Why this was not offered automatically is beyond me. Ultimately, picked a suite at the very far end of the resort with great views and far away from all the pool noise. Overall, was happy with the view and the location but wish it was offered automatically given the high number of available rooms. Also, a Signature Suite was empty on our floor when we checked in (and for the next several days), so a bummer that we did not get upgraded to that.
May 31, 2023, 9:59 am
#1047
Join Date: Jan 2016
Location: DEN
Programs: UA 1MM, MP 1K, Hilton Diamond, Marriott Gold
Posts: 462
Hilton Munich Airport
Diamond upgraded from King room to King Jr Suite. My first time for something more then. Hampton as a Diamond. Also, there is an Executive Lounge and nice enough. I have no comparison last one I was in was probably 4 or so years ago. Here for one night between flights.
May 31, 2023, 12:25 pm
#1048
Join Date: Dec 2008
Programs: DL Plat, Hilton Diamond
Posts: 325
Hilton Budapest
Hilton Budapest: We were upgraded to a corner suite with spectacular, postcard-perfect views of the Danube and the Parliament building. Executive Lounge was very good. Staff was attentive in every way. A very, very positive experience.
Jun 1, 2023, 7:59 am
#1049
Join Date: Aug 2001
Location: SNA
Programs: Sixt Platinum, Avis Preferred Plus, Hertz President's Circle, Hilton Diamond
Posts: 3,557
Conrad Abu Dhabi - Level 45 King Club to Level 45 Junior Suite. Very nice, am enjoying the Level 45 lounge. I do not think it's accessible to Hilton Gold or Diamond, room has to be Level 45 to qualify. Totally worth it, there's even Don Julio Aņejo. Very classy!
Last edited by Wiggums; Aug 22, 2023 at 8:07 am
Jun 1, 2023, 9:05 am
#1050
Join Date: Dec 2006
Location: MKE
Programs: DL PLT, 1MM,PC Plat,HH Diamond,SkyClub, member All programs
Posts: 187
Hilton Boston Downtown/Faneuil Hall - Standard room to suite #1127. Nice two rooms, wet bar. Four nights over Memorial day weekend.
Last edited by BigFishDave; Jun 1, 2023 at 12:14 pm