Report your Diamond Suite Upgrade success here :)
Jul 14, 2019, 5:48 pm
#556
Join Date: Feb 2013
Location: New York (Brooklyn)
Programs: Delta Gold, Marriott Lifetime Platinum, Hilton Diamond
Posts: 441
Booked a standard room on points at the Hilton Molino Stucky in Venice for 2 nights (stayed 2 weeks ago), was upgraded to a suite (bedroom and separate living room with a sort of hallway with kitchenette area separating them with a nice view across the canal to the city). Included breakfast and lounge access, which I think I would get anyway.
Nice hotel, I liked being away from the insanity across the canal with the hordes coming off the cruise ships but the hotel water shuttle was available basically every 20 minutes. Would stay here again.
Nice hotel, I liked being away from the insanity across the canal with the hordes coming off the cruise ships but the hotel water shuttle was available basically every 20 minutes. Would stay here again.
Jul 17, 2019, 11:53 am
#558
Join Date: Jul 2019
Programs: Hilton
Posts: 4
Hilton Cologne, booked standard reward night for the basic room, the front desk got me upgraded to the junior suite before check in.
Hilton Mainz, booked standard reward night for the basic room, requested upgrade to junior suite successfully. I was searching for available room during checking in and specifically mentioned i saw availability on the app.
Hilton Mainz, booked standard reward night for the basic room, requested upgrade to junior suite successfully. I was searching for available room during checking in and specifically mentioned i saw availability on the app.
Jul 17, 2019, 1:01 pm
#560
Join Date: Feb 2013
Location: London
Programs: HertzPresCircle, Virgin Atlantic Gold,Hil-Diam, Europcar Elite Vip, Emirates Gold, MarriottTitanium.
Posts: 419
Maybe I should start asking as I can't recall the last time I was upgraded. Being a Diamond, and now a Lifetime Diamond, for so many years I guess I just go so used to being told that there were no upgrades available that I just stopped asking. One has certainly not been offered in a long time..
Jul 17, 2019, 2:04 pm
#561
Join Date: Oct 2009
Location: ORD [formerly] + HKG
Programs: CX Diamond, AA exExPlat, BAEC exGold, HH Diamond, Hyatt Globalist, Starriott Titanium, GE
Posts: 2,966
Conrad Tokyo - 1 night base room and 1 night bay view room (FHR), both nights upgraded to King Bay View Suite.
Had to get into an ugly confrontation (especially for Japan) at check in to get it. FD tried to pull availability off the app, embarrassing us in return but yet eventually gave us the suite, so was not exactly happy with how they handled it. At least the suite had an amazing view with very well upkept hardware.
Had to get into an ugly confrontation (especially for Japan) at check in to get it. FD tried to pull availability off the app, embarrassing us in return but yet eventually gave us the suite, so was not exactly happy with how they handled it. At least the suite had an amazing view with very well upkept hardware.
Jul 17, 2019, 5:24 pm
#562
Join Date: Apr 2013
Location: MCO, YEG
Posts: 1,182
Conrad Tokyo - 1 night base room and 1 night bay view room (FHR), both nights upgraded to King Bay View Suite.
Had to get into an ugly confrontation (especially for Japan) at check in to get it. FD tried to pull availability off the app, embarrassing us in return but yet eventually gave us the suite, so was not exactly happy with how they handled it. At least the suite had an amazing view with very well upkept hardware.
Had to get into an ugly confrontation (especially for Japan) at check in to get it. FD tried to pull availability off the app, embarrassing us in return but yet eventually gave us the suite, so was not exactly happy with how they handled it. At least the suite had an amazing view with very well upkept hardware.
Jul 17, 2019, 9:49 pm
#563
Join Date: Nov 2011
Location: NYC
Programs: HH Diamond, Hyatt Globalist, Marriott Bonvoy Gold
Posts: 694
Conrad Tokyo - 1 night base room and 1 night bay view room (FHR), both nights upgraded to King Bay View Suite.
Had to get into an ugly confrontation (especially for Japan) at check in to get it. FD tried to pull availability off the app, embarrassing us in return but yet eventually gave us the suite, so was not exactly happy with how they handled it. At least the suite had an amazing view with very well upkept hardware.
Had to get into an ugly confrontation (especially for Japan) at check in to get it. FD tried to pull availability off the app, embarrassing us in return but yet eventually gave us the suite, so was not exactly happy with how they handled it. At least the suite had an amazing view with very well upkept hardware.
Jul 17, 2019, 9:55 pm
#564
Join Date: Nov 2011
Location: NYC
Programs: HH Diamond, Hyatt Globalist, Marriott Bonvoy Gold
Posts: 694
Conrad Koh Samui
Booked Waterfront Villa (Level 100)
Upgraded to Ocean Retreat Villa (Level 300)
I inquired about getting an upgrade as a Diamond when I checked in. I was informed that the hotel was fully booked. However, they told me that they could move me the very next day to an Ocean Retreat Villa I happily accepted and I'm going to be moved in a couple of hours. I would like to add that I was nice, gracious, and humble when inquiring about an upgrade to a different category. It's not an entitlement, even as a Diamond member .
Booked Waterfront Villa (Level 100)
Upgraded to Ocean Retreat Villa (Level 300)
I inquired about getting an upgrade as a Diamond when I checked in. I was informed that the hotel was fully booked. However, they told me that they could move me the very next day to an Ocean Retreat Villa I happily accepted and I'm going to be moved in a couple of hours. I would like to add that I was nice, gracious, and humble when inquiring about an upgrade to a different category. It's not an entitlement, even as a Diamond member .
Jul 21, 2019, 10:57 am
#565
Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Platinum, Marriott Gold, Amex Platinum
Posts: 5,273
Heathrow Hilton T4
Booked Standard King Bed Room
Upgraded to King Junior Suite
I asked about an upgrade to a room with a little more space (the King Rooms here are quite tight, IMHO), as a Diamond, when I checked in (2 night stay). They told me that they could upgrade me to a King Junior Suite which I happily accepted. Another very solid stay here
Booked Standard King Bed Room
Upgraded to King Junior Suite
I asked about an upgrade to a room with a little more space (the King Rooms here are quite tight, IMHO), as a Diamond, when I checked in (2 night stay). They told me that they could upgrade me to a King Junior Suite which I happily accepted. Another very solid stay here
Jul 28, 2019, 11:03 pm
#567
Join Date: Mar 2015
Programs: HH Diamond, GHA Titanium
Posts: 1,961
Stayed again at the Doubletree JB last weekend (1 night). Same booking, upgraded tot he King One Bedroom Deluxe Suite without asking.
Jul 29, 2019, 9:10 am
#568
Join Date: Jun 2019
Posts: 31
I'm a Diamond member and I just booked a stay here through the Hilton app. It listed some of the Diamond benefits available to me as part of my reservation confirmation and one said Complimentary Room Upgrade (if available) and then noted Napua Tower not included or something to that effect. I've seen a few data points from people lately that included them being upgraded to Napua Tower rooms. Is this some sort of change?
Aug 1, 2019, 1:41 pm
#569
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
Is hilton that bad?! At Marriot i usually am around 80% upgrade rate without ever asking… Just became hilton diamond on status match so was hoping to get some nice possibilities with them too. Do you not even get upgraded to the next best room (not suite but much bigger room then the cheapest booked)?!
Aug 1, 2019, 2:11 pm
#570
Join Date: Sep 2011
Location: Milan
Programs: QR Plat, HH Diamond
Posts: 420
the Diamond status has really not delivered for me in general, will not bother trying to attain status again
I think my account is at 27 nights now
not been given any significant upgrades to date
I think my account is at 27 nights now
not been given any significant upgrades to date