Consolidated "Points Posting Problems: Points Missing, Delayed or Not Posting" thread
Mar 21, 2007 | 4:52 am
#199
Join Date: Mar 2003
Location: SC
Programs: HH Diamond, SPG
Posts: 199
Depends on the property
In my experience:
Embassy within 3 days
HGI within 3 days
Hampton sometimes takes forever, sometimes is quick
Official Hilton policy is 5 days, after which you can file a missing stay request
Embassy within 3 days
HGI within 3 days
Hampton sometimes takes forever, sometimes is quick
Official Hilton policy is 5 days, after which you can file a missing stay request
Mar 21, 2007 | 10:02 am
#201
Moderator: American AAdvantage, Travel Safety/Security & Texas, FlyerTalk Evangelist
Join Date: Sep 2006
Location: AUS / GRK
Programs: AA, HHonors, Hertz
Posts: 13,965
My experience has varied considerably. For most stays in the US, normally in 24 hours, all within 48 hours. Even when I stayed in London at the Hilton Tower Bridge the stay posted super fast, maybe a day (those folks deserve major kudos for everything). The Conrad Dublin took about 3 weeks.
Apr 1, 2007 | 8:50 am
#203
Join Date: Jan 2003
Location: Scarsdale, NY USA; LT PLT AA; AA 3 mm (4 mm will never happen); Hilton Diamond, Marriott Silver, AA is clueless why I fly
Posts: 754
Time for points to post
I have noticed that overseas Hiltons take longer to post points for a stay. Not sure why that is. You would think they have access to the same system as domestic Hiltons. I checked out of the Brisbane Hilton a week ago. Points have not posted. Checked out of the St. Louis Airport Hilton 2 days ago. Those points have posted.
May 2, 2007 | 7:49 pm
#205
Join Date: May 2001
Location: Westchester, NY
Posts: 317
I received all my base points (3/$) and some of my bonus points (2/$) on first posting, been told balance will come in 8-12 weeks. This is lucridous. Is there any easy way to track bonus points? I didn't like the customer service response, "you have to trust us."
May 2, 2007 | 9:46 pm
#206
Join Date: Feb 2000
Location: Denver, CO, USA
Programs: Former 1KMM now free as UA Gold MM, former HH D, Marriott Lifetime Plat
Posts: 1,130
My thought when I saw this thread was, "there's someone who can easily track Amex postings to their Honors account?" With some points posting in one billing cycle, while others post in the next, it would take a spirited effort on a spreadsheet to keep track.
May 3, 2007 | 10:07 pm
#208
Join Date: May 2001
Location: Westchester, NY
Posts: 317
May 4, 2007 | 6:08 pm
#209
Join Date: Aug 1999
Location: CA
Programs: United Gold; HHonors Diamond
Posts: 314
I've never had a problem in the 9+ years I've had my card. My points post regularly within a few days of the close of month statement. You can check your statement online to see how many points it earned you, then check your HHONORS online to see if the right number of points were credited.
To get a rough calculation of what it should be, multiply 3 by your dollars spent. Sometimes it is higher than this, but should never be lower.
To get a rough calculation of what it should be, multiply 3 by your dollars spent. Sometimes it is higher than this, but should never be lower.
Aug 7, 2007 | 12:43 pm
#210
Join Date: Oct 2003
Location: New York
Programs: DL, AA, BA, SPG
Posts: 272
Incorrect Points Posting
Back in January, I was credited points for a stay that wasn't mine. Not sure how it happened, but recently it happened again. Strangely enough, when I click on "efolio" it shows a bill in my name with my address. However, I never stayed at either place, never even had a reservation.
Has this happened to anyone else? Ethical issues (whether to keep the points) aside, should I be concerned that there is someone out there impersonating me? I have not noticed any false charges on my credit cards, but I suppose it is possible that someone has applied for cards in my name.
Has this happened to anyone else? Ethical issues (whether to keep the points) aside, should I be concerned that there is someone out there impersonating me? I have not noticed any false charges on my credit cards, but I suppose it is possible that someone has applied for cards in my name.