Average posting time for me is 3-4 weeks for a stay (except Hampton Inn's which post in about 3-4 days) So if it has not been a month since my stay it is not worth faxing or calling as they will just tell you to allow 3-4 weeks. After that call, don't just fax. Get a persons name and send the fax of your folio attention to that name. I have gotten faster service that way. If all else fails, e-mail Adam Burke with details (HHonors number, name, what the problem is) and he will take care of it. Can reach him at [email protected].

Don't just start out with him but do use him if you can't get your problem resolved by the normal methods. He follows this board and has offered his help in the past. But lets not abuse him.

I stayed in 4 locations in August. The Berlin location posted a day or 2 after I checked out (but no miles), the Sydney Airport did the same. Weimar one I had to write in for and the Adelaide one may have required the same.

Airline miles (to AA and US) have't posted.

I stay regularly at the Hiltons in Oakland and in Long Beach and postings are usually done within less than two weeks.

Looks like this weekend (Sunday night) was a Hilton miles posting weekend on the AA/US system. Had stays in August posted to my US and AA accounts (still one stay missing).

How bout this one! I stayed at the Doubletree in Crystal City, Virgina on Saturday the 16th. On Monday the 18th, the HHonors points and stay were posted. That is the fastest credit I have ever received. That was also my first stay at a Doubletree. I was very impressed.

Does anyone have the fax number for HHonors to get a hotel stay posted, when the front desk never entered the HHonors number into their computer?

Fax number is listed here:
http://www.hilton.com/hhonors/contact.html

thanks for the link, but the site won't open.

Fax: (972) 788-1818

I had a stay over the weekend and points posted to HHonors Tuesday 9-26. I'm sure the USAir bonus miles will be another story.

I apologize if this subject has been covered before. When I checked my HHonors account balance several weeks ago, I was shocked to find out that more than 100K HHonors points have mysteriously disappeared from my account. I was told that Hilton is aware of the problem, which at this point involves hundreds of HHonors members. They suspect that a virus found its way into the computer system. They are still investigating the cause and possible corrective actions.

This has also been a problem with my account.Over 200,000 points missing for over 10 weeks. I have got the same answer from Hilton regarding the problem. I hope they fix it soon...its a bad feeling to see those points dissappear for no reason.

anyone share my problem with HHonor? for my some 50 stays over the past few years, Hhonor only had them automatically posted 3 times.

all other times i need to call and fax in. is there some bug in their program which constantly ignore some selected member? or some particular properties which tend to 'cheat'?

delete

With all due respect to my FT colleague, immediately above, I have had the same problem with Marriott. However, not all of us live in UT where a call to the Marriott Service Center is considered a local call. Below, is part of one of my posts in response to a recent Marriott thread:

"You asked was I disappointed in Marriott? Yes! I constantly had problems with missing stays and appropriate points posting therefrom, as well as continual screw ups with their posting or receiving the correct credit card points I had earned. In addition, I resented the fact that Marriott had no toll free number so that I could speak to someone at MR. Although I had been helped by some people, it was only through by my persistence, and not their set up, that I was able to right those errors.....

I can also say with utmost assurance, that the HHonors customer service reps are far superior to those at Marriott, and although Hilton's point posting is far from perfect, I at least have someone that I can speak to that will not require my making a long distance call to Utah on my own dime. Moreover, the HHonors Service Center is open approx. 12 hours a day, M-F, and come February, it will be open weekends, as well. Finally, like Starwood, Hilton actively monitors this board in the person of Adam Burke, and he troubleshoots for us and our needs. Who functions in this capacity at Marriott? I have not seen nor heard his or her presence before. I think that this tells you a great deal, as well, about each company's commitment to their customers and membership."


With all the recent notice being given to the Starwood Lurker, and to a lesser extent Adam (although in my opinion, he should be the one so lionized), it should escape no one's notice, that Marriott continues to remain silent on this board.

I rest my case