Adam,

If you can get the information to post it would be great. Flights that the information is coming from!

Thanks for even listening!

Oh, I'm getting sooo tired of having to call HHonors to straighten out missing MP Nights points (this is my eighth attempt for the same flight), waiting 45 minutes on hold, then talking with a rep who makes no sense, asking politely to be switched to a supervisor, being put on hold and then told that the supervisor is in a meeting, and then being promptly disconnected when I try again to explain the simple problem to the inept rep. I'm having deja vu of MCI customer non-service... So now I'm here, on hold again (I positively hate the computer voice that comes on every 35 seconds: "All representatives are assisting other callers...." etc.).
Please tell me that this is a fluke, that it almost never happens, that HHonors CS is actually OK, and I'm just having a bad day...
(A lot of good it does us to be Gold members...)

I'm actually having a problem in the "reverse direction." It's been two months since I redeemed my HH points for AA miles, which still have not posted, and my email to HH cust svc to check into it still goes unanswered.

honu & burkey -- My apologies for the frustration you've experienced trying to get this resolved. Please e-mail me all the relevant information, and I'll make sure we get this taken care of ASAP.

You can reach me at [email protected].

Best regards,

Adam

Thank you Adam. An email is on its way.

Adam,

You came through for me again. You forwarded on my e-mail to you to Stacy and she has taken care of me. Points now posted. And if that weren't good enough, Stacy called me on the phone and explained that she posted the points for my missing flights and she explained to me about the Tails you Win promo. That is what I call service. Thank you so much for the PROMPT service. You are an asset to HHonors and this board.

Baze

Any idea how long it should take to have acct. activity posted from Beijing?

Dorian

Stayed at the Doubletree in mid-town NY two weeks ago - points still haven't showed on my account. When should I get worried?

At the time you make your reservation.

It took over three months to get all my DoubleTree stays credited.

My Doubletree and Embassy Suites stays have been posting faster than regular Hilton stays....usually the day after checkout.

Three months??!! Someone should be flogged.

My best (worst?) to date is 4.5 months of time from date of stay, including 3 months of calling, complaining, emailing and faxing!! I did FINALLY get my points. They didn't give me the double dip credit, but two more calls fixed that. Be persistent!

The points from my stay at the Hilton in Seattle posted in two weekends days. Stunning. My Embassy Suites points generally take 2-4 weeks.

In the past two (2) weeks, none of my
stays have yet posted. Are any others
experiencing this difficulty?

-doug

Yup. Last week's stay hasn't posted yet.

Yes. I was in New York about a month ago. When the stay wasn't posted two weeks later, I faxed the folio. A week later it still wasn't posted. I faxed again. Yesterday I called the service center and was told that it takes 3 to 4 weeks after FAXING the info to get the stay posted. I was told they are overwhelmed. Historically, if the stay wasn't posted automatically, I would see the posting within 48 hours of faxing my material. Its pretty annoying to have to do this follow-up. Let's staff up, Hilton.