Yes. I was in New York about a month ago. When the stay wasn't posted two weeks later, I faxed the folio. A week later it still wasn't posted. I faxed again. Yesterday I called the service center and was told that it takes 3 to 4 weeks after FAXING the info to get the stay posted. I was told they are overwhelmed. Historically, if the stay wasn't posted automatically, I would see the posting within 48 hours of faxing my material. Its pretty annoying to have to do this follow-up. Let's staff up, Hilton.