Oh, I'm getting sooo tired of having to call HHonors to straighten out missing MP Nights points (this is my eighth attempt for the same flight), waiting 45 minutes on hold, then talking with a rep who makes no sense, asking politely to be switched to a supervisor, being put on hold and then told that the supervisor is in a meeting, and then being promptly disconnected when I try again to explain the simple problem to the inept rep. I'm having deja vu of MCI customer non-service... So now I'm here, on hold again (I positively hate the computer voice that comes on every 35 seconds: "All representatives are assisting other callers...." etc.).
Please tell me that this is a fluke, that it almost never happens, that HHonors CS is actually OK, and I'm just having a bad day...
(A lot of good it does us to be Gold members...)