With all due respect to my FT colleague, immediately above, I have had the same problem with Marriott. However, not all of us live in UT where a call to the Marriott Service Center is considered a local call. Below, is part of one of my posts in response to a recent Marriott thread:

"You asked was I disappointed in Marriott? Yes! I constantly had problems with missing stays and appropriate points posting therefrom, as well as continual screw ups with their posting or receiving the correct credit card points I had earned. In addition, I resented the fact that Marriott had no toll free number so that I could speak to someone at MR. Although I had been helped by some people, it was only through by my persistence, and not their set up, that I was able to right those errors.....

I can also say with utmost assurance, that the HHonors customer service reps are far superior to those at Marriott, and although Hilton's point posting is far from perfect, I at least have someone that I can speak to that will not require my making a long distance call to Utah on my own dime. Moreover, the HHonors Service Center is open approx. 12 hours a day, M-F, and come February, it will be open weekends, as well. Finally, like Starwood, Hilton actively monitors this board in the person of Adam Burke, and he troubleshoots for us and our needs. Who functions in this capacity at Marriott? I have not seen nor heard his or her presence before. I think that this tells you a great deal, as well, about each company's commitment to their customers and membership."


With all the recent notice being given to the Starwood Lurker, and to a lesser extent Adam (although in my opinion, he should be the one so lionized), it should escape no one's notice, that Marriott continues to remain silent on this board.

I rest my case