my missing points on my two stays of 29 and 30 posted this morning around 1am pst.

Even more curiously, I got several thousand points posted for the stay on 12/30, but still nothing for 12/29.

I had a stay on 12-29 that posted with 0 points too but this afternoon all is well, I got full credit, and without having to call Hhonors desk ^
Must have ben a glitch or delay in the computer system.

Checked today and the points had posted. They even posted the Double Dip airline miles.

Yep had the same issue.

It's been resolved today some time though.

odd...mine posted just fine

All mine finally posted, too.

My last four stays have required calling the Diamond Desk to get credit for these points. I always pay and book with my Amex, but for some reason they have changed the method of payment to "cash" in the stay details. Fortunately the online folios show payment with an Amex. One poor fool at the Diamond Desk insisted I would have to fax in the receipts to get credit, even though they can be viewed online! Fortunately I knew to call back and get someone who was more helpful.

Has anyone else encountered this recently?

If you do a quick search, there is an active thread regarding this topic.

Has anyone run into this situation? I made an award reservation for 1 night at 25,000 points. When I reviewed it, I realized I made a mistake on it (1 person instead of 2). So not wanting to lose the day, I made a new award reservation with the proper info. Once I made sure that one posted, I cancelled the old reservation (25,000 points) a few hours later.

When I checked my account balance today, I had a NEGATIVE balance. Not only were the points from the cancelled award not redeposited, addtional points had been deducted.

I spoke to a CS agent and explained that my points were missing. She redeposited my cancelled points but didn't do anything about the additional missing points. I told her I did a ZERO exchange (25000 out, 25000 back in) so the total points should not have changed compared to before the transactions.
I explained the situation to a supervisor, pointing out that it is impossible to have a NEGATIVE balance since the system will not allow a certificate to be issued without sufficient points. Therefore I had to have more than 25,000 points before the award was issued. She agreed but didn't do anything only "investigate".

I have a print out of the proper point total. Now what?

Wait until the Supervisor finishes their investigation and gets back to you.
If you don't hear anything in 4-5 business days then I would contact them again. Hopefully you have names of who you spoke with as that may be helpful to deal with the same people.

Good luck.

I received a post card from Hilton offering "Earn Double Hilton HHonors Base Points in the Parsippany area." Now since I am earning double base points I would think that I would receive my 50% bonus on all base points and my Diamond VIP 50% bonus on all base points. Not according to the diamond desk. After discussing the situation with a supervisor at the diamond desk I was told that these are "promotional base points" and therefore do not qualify for 50% bonus points. Note that the word "promotional" appears nowhere on the mailing.

I have read the fine print and it is as follows:

"Offer valid now through April 15,2006. "Double Base points" means you will receive a bonus equal to the number of Base points earned during a stay. Bonus points earned on Base points do not count toward VIP qualification. Offer valid for named recipient only and is not transferrable. You must be a Hilton HHonors member to earn HHonors points. Hilton HHonors membership, earning of Points & Miles, and redemption of points are subject to HHonors Terms and Conditions."

Now if I had just stayed one night this would not be a big deal. After staying 10 nights I feel that I am missing 9,360 points.

Am I wrong?

These are pretty clearly indicated in the fine print as double base bonus points - no VIP bonus on bonuses.

Sorry to say it but you are wrong. All these double/triple points offers are a bonus on the base points only and you do not get additional VIP bonuses on top of them. You can be offered a double/triple points promotion and also get double points at certain hotels during their individual offers, in effect giving you twice the bonus, but again you would not get the 50% Diamond bonus or 50% bonus instead of miles.

This month i got credited only about 10% of the HH points i should have got with the AMEX. Has this ever happened to someone else? It's never happened to me before, so i was wondering who do i contact - AMEX or HH? thanks!